Quantcast
Jump to content


Virginia Automotive Association Convention


Recommended Posts

The VAA convention is being held April 12-14 at The Main in Norfolk Virginia.  This is always a great show and includes great speakers, great food, and a big automotive trade show.  
Everyone is welcome - you don't have to be a member to join in the fun.  Visit vaauto.org for details and registration.  Join VAA and you get one free registration to the show!

 

2019 Convention Brochure.pdf

  • Like 1
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Similar Topics

    • By carmcapriotto
      The Panel:
      AJ Nealey, Nealey’s Auto Service, Edgewater, MD John Klarkowski, AutoPro Auto Service, Brooklyn Park, MN Talking Points:
      Discover the number of cars that pass by your location. Search for Car Count in your County Find a state or county website They may update the numbers yearly Number of cars, trucks, etc AJ started with a DIY sign His new sign cost him $42K The company he hired did the permitting AJ justified at $700 per month because his referrals justified the investment If he gets 3 new customers a month. Sign pays for it. His driveby referrals doubled Lights up at night AJ can change the sign wording from anywhere Seasonal message If it is going to rain that day he can put up a message on wiper blades AJ has over-communicated his brand message and is totally consistent John started with not much money and created signs on a budget The old-style sign with the letters needed to be changed 15’ up in the air John’s is located off the path with only 4,000 cars a day going by Installed digital sign and he saw within 8 months an increase in car count of 20% People said they discovered him because of his sign Digital signs grab attention His signs change every 20 seconds Check with your local ordinances The messages are their unique selling points The messages are conversation starters John started to change his clientele from the shop he purchased. A strong reason for the branding and signage change Product packaging shows professionalism John’s investment is prox $15K for his digital sign He went with monochrome. A single color AJ went with color in his digital sign Make your branding professional that may include a new sign More car count More professional customers John $120K increase in revenue because of his sign and branding investment  
      Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE Find every podcast episode HERE. Every episode is segmented by Series HERE. Key Word Search HERE. Be socially involved and in touch with the show:
      Facebook   Twitter   Linked In   Email
      Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.
      Buy me a coffee

      Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?
      Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day.
      Broadly helps you automatically request reviews so that your customers can promote your business with just one click.
      When you immediately ask for a review after service, when the experience is still fresh in their mind, // you’re more likely to get a 5-star positive review.
      Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/carm to learn more.
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry.
      Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.
      His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.
      Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.
      Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes HERE.
      Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation.
      Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting Independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today.
      Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are HERE.
      Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC) HERE.
      Brian Gillis is the Chief You Net Results Strategist, with 25+ years experience in auto shop operations, hiring, recruiting, systems, processes, multi-store experience, and employee training. Brian’s previous episodes are HERE.
      Key Talking Points
      CAMP- Coalition of Automotive Management ProfessionalsStarted with a brainstorm 2 years ago- a casual get together with trainers at Vision 2019 Shops should spend time with like-minded people, peer network with each other- coaches need the same  As of March 2021-Legal entity   Group of like-minded individuals that want to move the industry forward- find the shops that need help and make sure they receive help Keep the consistency of message in the industry  Business coaches also need to be adapting and improving  Automotiveprofessionals.org Important takeaways Multishop ownership vs single shop ownership- you don't need multiple shops to be successful to stay relevant or a victim of consolidation  Have a life outside of the business Average of 5 bay shop- missing between $25-30,000K net profit per bay per year Having a coach doesn’t mean you’re out of the business- owners want to be able to enjoy working on their business and still being a part of it Why are we afraid to help others? There is no secret, it’s time to help people move forward  
      Thanks to Bill Haas, Bob Greenwood and Brian Gillis for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE Find every podcast episode HERE. Every episode is segmented by Series HERE. Key Word Search HERE. Be socially involved and in touch with the show:
      Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  
      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.
      Buy me a coffee
      The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      How to Have a Four Day Work Week with Eric Henley [RR 627]
      Eric Henley, owner of H-Teck Auto Care in Gray, TN, is 4th generation of mechanical repair. He received an associate's degree in Auto Service Technology and spent over 15 years at a Honda dealership. Eric started H-Teck Auto Care in 2006 with just him, his dad and his wife. Going on over 15 years in business he now has a 6 bay shop.
      4 generations in the automotive industryGrandfather was a blacksmith and father used to bring home cars to be fixed up. Eric grew up fixing bicycles, lawnmowers and cars.  Received an associates degree in Auto Service Technology Spent 15 years in dealerships- income can go down as skill level goes up (more skilled jobs often wouldn’t pay as much) Hiring new techniciansUses Indeed and Facebook Marketplace but the best results come from word of mouth and referrals from existing employees Current prospect is 21 year old Skills USA graduate  Current tenured technicians - 15 years, 11 years, 3 years Food Friday’sEither grill or go out to eat every Friday- have employee meeting over a meal All employees and Eric discuss any issues, improvements, ideas, areas needed for training, or tools needed. Open dialogue and non-formal Eric gives his employees the opportunity for responsibilities in the business- currently working on updating SOP’s with more DVI usage Shop is open 5 days a week with weekends offEric is in the shop 4 days a week because he trusts his employees- they are good people able to follow the SOP’s in place and make day to day decisions Employees will know if you don’t trust them- creates “neediness” for everything  Gives his employees monthly expenditures they can use for customers in need Spends extra time in the community and with his family He is very involved in his employee's lives and is flexible with work schedules based on their family schedules What makes a great service advisor?Excellent people skills and communication skills- enjoy talking to people Can think quickly on their feet, a warm personality, patient and good listener Similar to a good waitress/waiter- there when you need them, listen to what you need, then go on to the next table.  Both of Eric’s service advisors are in ongoing training Best service advisor trainers- previous service advisor, or previous technician with good people skills, or having parts experience TrainingRequires minimum 30 hours per year of training  Utilized online training a lot last year during COVID shutdowns RRR 588 with Jim Fleischman and Matt Manzone- Dealership tech now works for an independent How to Have a Four Day Work Week with Eric Henley [RR 627]
      Thanks to Eric Henley for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE Find every podcast episode HERE. Every episode is segmented by Series HERE. Key Word Search HERE. Be socially involved and in touch with the show:
      Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  
      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.
      Buy me a coffee
      NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.
      Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Jason Molinar- Newest Industry Apprentice Graduate at McNeil's Auto Care
      Pete McNeil is a second-generation family-owned business that started out as a Volkswagen specialist. They quickly recognized their potential for all makes and models and expanded their service offerings. During this time, they joined the NAPA AutoCare program, expanded their footprint in the Salt Lake valley and became a pillar in the automotive repair industry.
      In 2018 alone, McNeil’s expanded their Sandy location to 16 bays to help accommodate their growing business, training center and partnership with local schools for the continued growth of their apprenticeship program. During this time McNeil’s also took advantage of the Interior ProImage program and remodeled their entire showroom! This included new counters for their 4 Service Advisors, new epoxy flooring, signage, and upgraded comfortable furniture and fixtures! This is truly a place where their customers can relax while having their vehicle repaired.
      In addition, Pete opened a 2nd location in Riverton, Utah in May of 2019. Pete is very involved in the community both locally and abroad He is active in the local Church Youth Conference, Angel Hands, which assists people with disabilities.
      Very active in youth soccer with contributions and cars washed to raise money for Sparta-United. He has donated time and resources to “Sandy Pride” which helps residents clean up and beautify the city.
      Jake Sorensen- 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is the shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT where he helped develop an apprenticeship program that is registered with the U.S. Department of Labor. This program has graduated several high-performing automotive technicians and was used by NAPA Auto Care as a template for their automotive apprenticeship program. Jake also developed the curriculum for an automotive course that he teaches at an adult education high school.
      Brad Christianson- NAPA Sales Person
      Special Guest Jason Rainey- Vice President, NAPA Auto Care
      Key Talking Points
      Jason- from pharmacy to an auto technician Spent 10 years as pharmacy technician out of high school Realized he didn’t enjoy his job or looked forward to it anymore Always had a love for cars (especially Jeeps) and started learning about how to fix them Took a maintenance and light repair class at a local college and loved it Saw an advertisement for McNeil’s apprentice program, interviewed for it and received the apprenticeship  Larger pool for industryYou don’t need to only focus on hiring out of high school students or someone that has previous experience in the auto industry Hire for attitude not skillset- they will learn skill during the programCommitment and willingness to learn qualities Napa Apprenticeship Program- built in collaboration with Jake and Pete9 stages, 2-year program with 4 ASE certifications National program and approved by Department of Labor Receive apprentice tool kit worth $3500 Register your shop at www.napaautocare.com, resource tab and employee recruitment  ROI calculator- customizable with also a gross profit impact chart Currently, 451 total registered apprentices participating in the program  Mentor- willing to invest time and effortEveryone learns differently and at different paces- it will be a continual learning curve for both mentor and apprentice  Shop owner needs to see the benefit for an apprentice program  Previous apprentices turning into mentors  Unrealized revenue When Jason was completing stage 7/9 during the program the profit for the shop in that category was 13K 2021 Jason has generated 47K on his own first two months Family sacrificesWorking 2 jobs at the start of the program with a newborn at home Was rewarded with hard work and could quit the second job after a few months AdviceTake advantage of the training (free and paid) “Pizza night” weekly during virtual Vision training There isn’t a technician shortage, there is a shortage of qualified technicians  Takes 2 years for apprentice graduate to complete the program so keep the cycle going Learning doesn’t stop after 2 years- continue training, career-pathing and goal forecasts  Learning is contagious- other seasoned technicians at the shop realize they need to continue learning as well  Grows individuals and families A special thanks to Jason Molinar, Jake Sorensen, Pete McNeil, Jason Rainey and Brad Christianson for their contribution to the aftermarket. Books Page HERE Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes. Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  
      Mobile Listening APP’s HERE
      Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.
      Buy Carm a Cup of Coffee 

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

      This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com
      Click to go to the Podcast on Remarkable Results Radio
    • By ncautoshop
      We all have this idea starting out that owning a business is the same thing as having the keys to the building, turning the lights on, and getting to work....in our case, getting to work fixing cars. 
      But as most of us have figured out by now, it's not what it seems from the outside looking in.
      In my business, one of the toughest challenges I've faced is creating a culture that I can be proud of. Conveying to our people the WHY behind the what. 
      While it took years to build, a realization I had no clue what my "WHY" was, and a number of missteps - in the past few years the culture of my facility has begun to develop....and in many ways, it develops itself now through the amazing team we have in place. 
      This episode of the podcast is titled "How to keep talent from leaving" but in it's entirety this episode is much more than keeping talent from leaving... It's some of the fundamentals one of the greats of the business, Dwayne Myers, uses daily in his business. 
      I know David and I both gained a ton of knowledge from this chat, so take a listen and let us know your thoughts on culture and going a step above for your staff.
      It's also worth noting that those of us who are patrons got quite a laugh out of what's become quite a running joke with David - It should be noted that this is the first time David hasn't edited out the jokes about the banner or the beaver......
      Speaking of patrons..... We'd love to have you as a patron of the channel. It's the patrons who make the podcast and all of the great offerings within ASOG possible. It's the subscribers and those of you who like or share the podcast that has shown us the hard work is worth it! 
      So if you don't mind, take a few minutes and become a patron! Maybe like and share the podcast? 😁
      The podcast can be heard on all major listening apps here:
      https://www.buzzsprout.com/1182755/8089854-asog-podcast-ep-24-how-to-keep-talent-from-leaving-with-dwayne-myers-of-dynamic-automotive
      It can be viewed on YouTube (Along with ASOG Shorts and AMA's) here:
       
      And if you'd like to become a patron (which includes access to the full AMA videos, early releases and live participation in the AMA events) you can do so here: https://www.patreon.com/AutoShopOwnersGroup


  • Our Sponsors



×
×
  • Create New...