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Joe Marconi

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Everything posted by Joe Marconi

  1. Joe Marconi
    We do a fair amount, but just regular service and brakes. We have found that the Hybrid customer may not be our ideal customer.
  2. Joe Marconi
    I know this may be long way off for some shop owners, but every business owner needs to think about an exit strategy. Our future is dependent on the strength of our business that exists today. Our exit strategy is not something way off in the future, it must be part of our daily plan. Below is a link to an interesting article that addresses this subject. http://bit.ly/4JHOLM
  3. Joe Marconi
    Let me tell you, I have been around the block more than a few times and the effort some people put into underhanded things is incredible. If these people focus the same energy in something legitimate, they would be millionaires.
  4. Joe Marconi
    Of all the business I can think of, an illegal used tire business is not one of them.
  5. Joe Marconi
    We only charge a tire disposal when someone brings us their own tires to dispose of. ($2.50 per tire).
  6. Joe Marconi
    I agree, the concept of marketing to women is great, but the cost are a little steep. What impact can they make in your business that could make that much of a difference? That is the question. The jury is still out for me.
  7. Joe Marconi
    We also are mandated by the state to charge $2.50 per tire. We keep 25cents of the $2.50. The tire companies do not charge us and will take as many tires as we pruchase. If we get a delivery of 10 tires, they take 10 old tires.
  8. Joe Marconi
    All tires are sent back to my supplier. I don't know what they do with them. My tire supplier is a major wholesaler tire distibutor for new tires in my area. Year ago in the 70's, (when I started in this business) I worked in a gas station in the Bronx, NY. We did save used tires that were later sold. But, since I opened my business in 1980, I have always sold new.
  9. Joe Marconi
    Sorry, missunderstood.
  10. Joe Marconi
    I never considered the use tire market. Do you have major tire stores in the area? Firestone? Goodyear? PepBoys? Etc?
  11. Joe Marconi
    You must be in a different market. There is not a market for used tires when I am. We do pretty good with new, only.
  12. Joe Marconi
    I know, me too. But, don't give it up. Trust me, it makes a difference.
  13. Joe Marconi
    Another thing to remember is that the future generation will rely more on the web to get their information. People of my generation got the information from the newspaper, radio and TV. That's all changing.
  14. Joe Marconi
    Are you putting up a new building?
  15. Joe Marconi
    Your # 1 location is a different business model?
  16. Joe Marconi
    Welcome aboard, it would our pleasure to help you in any way we can. That's the purpose of AutoShopOwner.com. I am glad to see you read my article. Please feel free to check out my blog also. I see you have three shop...I think there are a lot of members who might be asking you questions too. Again, welcome to AutoShopOwner.com Joe Marconi
  17. Joe Marconi
    I hate mistakes. I hate comeback. Both suck the profits right from our wallets. I have worked on many quality control systems through the years, but still struggle with silly mental errors some of my younger techs perform. I don’t want to sound old, but a lot the little issues I see today were not issues years ago. Is this a generational thing? What systems are out there to insure that a job goes out the door as perfect as it can? Toyota mastered the system of catching mistakes on the assembly line BEFORE the car rolled out the factory. If they can do it with mass production of cars, I am sure we can implement a system that works.
  18. Joe Marconi
    I think I can speak for most us by saying that this was a challenging year. However, we all need to think about our tax liability come April 15, 2010. Sometimes spending money, such as buying a new lift or other equipment can actually put more money in our pockets. I would like to hear from other shop owners any tax tips they might have as this year comes to an end.
  19. Joe Marconi
    I am on the fence with these programs. I am watching them very carefully. We may need to explore these companies really close. Their presence on the web may shape or change our future
  20. Joe Marconi
    Great article. One of my favorite expressions I tell my service advisors often is, “The customer's perception is their reality". We need to understand what their needs are. We can install gold plated calipers, but won't make a bit of difference if the level of expectation is poor. Or, if the customer service experience was lousy. By the way, I see that you are an avid reader, that's great. I believe this is an important quality for business people.
  21. Joe Marconi
    Curt, I want to personally welcome you to AutoShopOwner. I share the much the same story that you have. My career started out of high school; 1973. (Boy that's a long time ago). I have loved "mostly" every minute. I am now closing in on 30 years in business. I just expanded and built another building next to my old building. I have a total of ten. The new building focuses on quick maintenance and tires. I have to tell you, it's like starting all over. It sounds like you will make a great addition to the AutoShopOwner family. Looking forward to sharing opinions and dialogue. Joe Marconi
  22. Joe Marconi
    It appears being in New York has one advantage: They don't have a strong AAA approved shop program. Only shops that have towing service in New York can apply for AAA approved shop status. We have many customers who have AAA cards, buy all they get is a free tow to my shop. AAA shops also are designated by territory. I would like to know of the details of this program, since it seems different in other states.
  23. Joe Marconi
    That's the reason. I hire the best, pay them good, but demand a lot from them. We do around 200 cars a week. I want my people to feel like they are a cut above.
  24. Joe Marconi
    I hope I am not over doing it. For staff over 5 years I give a week's pay. For other I give something in the form of gift cards and tool bonues.
  25. Joe Marconi
    Do other shops in your area do the same thing?

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