xrac

True! I have been told that the more heavily promoted the product the poorer the quality.

More Cars Likely to Run on Part Worn Tires Part Worn Tires...

That is more expensive than what I pay for Mobil One. By taking advantage of part store promotions and by picking it up by the gallon at Wal-Mart occasionally I keep my cost per quart on Mobile 1 at somewhere between $4.80 to $5.75 per quart. When we use synthetic we tend to price it around $7.50 per quart. What makes Amsoil attractive to you?

As an Amsoil dealer what does 5-W-30 Synthetic cost you and what do your price it to your customer at if you don't mind me asking?

Joe this sounds like the same program or one very similar.

Maybe because they are offered by a new startup type business. This is thru O'Reilly which seems to be a strong company. Go to the Certified website and type in your zip code and you can see if the shops offering this in your area. There are 31 shops on this program within 20 miles of your shop. They also offer a road hazard warranty on new tire sales that is good nationwide. It costs you 5% of the tire price or a minimum of $5.50 per tire. CARRoadHazard.com -Certified Auto Repair Centers Road Hazard Program

What kind of cost to use these?

Certified Auto Repair Centers - Guest I have mentioned this before but I wanted to expanded upon it a little. We participate in the Certfied Auto Repair program that was offered to us through O'Reilly Auto Parts. To participate in this program is $50 per month or it is free if you buy more than $2,500 of parts per month. Through it you can offer your customers a nationwide warranty on your repairs. If you belong and work is done at your shop and there is a problem with the repair Certified will pay up to the cost of the original repair. How it works is you have the customer call Certified and they will direct the customer to the nearest participating shop. If there are none in the area they will let the customer pick a shop. Recently, we had this experience. A lady from Maryland with a Subaru broke a front axle on the interstate. We think she was spinning on the ice and hit a dry patch. It was towed into our shop on a Saturday morning. Miracle of miracles in our smaller market we found a new axle on a Saturday and got her fixed and on here way. About two weeks later I got a call from the woman that she was back in Maryland and having the "same problem". Isn't it amazing that the car comes in on a tow truck and won't move and she is driving it but now has the [b]"same problem". [/b] What she had was noise. Before the days of our participation in this program I would have told her to find a shop and have it checked and then have the shop call us. If there was a problem with the part I would then see if I could get the vendor to ship them a part or whatever I had to do and pay the shop to replace the defective part. This was a hassle and could get expensive. I would send the customer to a Car-x if there was one in the area (none in Maryland) and then I would reimburse the shop for the work they did. The Car-x shops all treat each other very fair. Because I participate in Certified Auto Repair all I had to do was give the lady the Certified Auto Repair phone number., tell her to call the number, ask them where to take the vehicle, and that they would cover things up to the cost of the original repair if the problem was with the work we had done. That was it and was the only thing I had to do. A few weeks later I got a letter from Certified telling me that they had taken care of the warranty and how much they had paid out. That was all that I had to do. Evidently we had gotten a new (not reman) defective axle. Certified is a way for a small shop to inexpensively offer a nation wide warranty.

Here is a website for Fleets Plus: Home I have never heard of them but we have done a lot of fleet services (we call them national accounts) because Car-x was established as a preferred vendor which also involves a fleet discount of usually 10-20%. It maybe something worthwhile and maybe not. It probably depends upon where you are located and how much fleet traffic there is as far as the fleets that they use.

This should be good news for all of us: AFTERMARKET INSIGHT Issue 212: Record High Age Smashed For Domestic Cars

Here is a similar story: Victims of fatal U.S. Highway 65 van rollover award $33 million | Auto Accident | JusticeNewsFlash Release

Refund? How About a Bat to the Head? Refund... Here is a different approach to customer service. I haven't tried this once yet but there has been a time or two I might have been tempted.

What New Health Care Law Means to You Health Care...

A few years ago I had a similar problem with repeated warnings. Finally, one morning the guy's wife called in to say he was running late and I told her to tell him not to bother. That was that. Fortunately, he was not a really good tech. It had to be done because it was leading my other employees to believe there was no accountability.

I just ordered one. Be sure to autograph it for me.

My favorite parts are where you say, Don't you just love these people who say that when you know they don't have a snow balls chance where it is hot of knowing what to do. Then you write This also means either they don't have enough money for you to fix it or aren't willing to spend enough money for you to fix it. Good job Gonzo!

Joe, you are right but I don't know what I am going to do now to change a thing. Our U.S. representative has announced he will vote for it although the overwhelming majority of his conservative constituents are againts it. It seems that the Democratic Party cares nothing about the will of the people. Who are they elected to represent anyway? This legislation will place a mandate on small business like ours that will only make it harder to survive and be profitable. Do you think they have any idea how hard it is to make any money?

Depending upon how valuable the owner thinks this tech is it could either be termination or a weeks suspension with termination to follow if repeat behaviour is encountered.

We do not promote synthetic oils but we do tend to use Mobile 1 90% of the time when we do a synthetic service. Mobile 1 seems to be the brand in our market that people identify with synthetic. As our business has grown we are now doing more synthetic services than ever.

LOS ANGELES (March 19, 2010) — A California Superior Court jury has ordered tire retailer American Tire Depot to pay $18 million to a Monrovia, Calif., family who lost their 11-year-old son in a rollover accident in 2006 involving a recalled Firestone Radial ATX on a Ford Explorer SUV, according to attorneys for the family. http://www.redorbit.com/news/business/1839087/california_tire_dealer_held_liable_for_installing_aged_recalled_tire/index.html The family claimed that the store suggested they use the spare and buy one tire. If the employees at this place suggested running a 12 year old spare they weren't very bright. On the other hand this could have very well been a cash strapped family's decision and they lied about the truth. In either case the family was as much to blame for this decision as anyone but in America today someone else is always to blame. A money hungry lawyer and a sympathetic jury can wipe out a business.

Sounds like a good idea! What does their program cost?

$200,000 Stolen From Shop in Online Banking Scam http://www.tirereview.com/Article/71937/200000_stolen_from_shop_in_online_banking_scam.aspx My thoughts is it must be a big operation. They would never get $200,000 from my accounts cause there has never been that much money there.

I am curious as to who the warranty company is. We have found some of the extended warranty companies great to work for (AUL, GM, and GE come to mind) others are o.k. (Toyota) and some are almost worthless. Sounds like this is one of those companies. We had a company send an adjuster out to look at a fuel pump problem. How is that for worthless???? The customer was without their care for 4 days waiting. That has been my experience is it similar to yours?

Joe, our technicians are our life blood. They work hard and help us be successful. We owe it to them to try to look out for them and be as fair and honest with them as possible.

I would make a great MC to introduce you for your speeches and I also could collect money at the book table!