totalautocare

I can't believe nobody has responded to this. Do you yourself have a way to track it? I'd imagine ours is very lower than I'd care to admit as we don't have a way to track it. Sent from my SM-N900P using Tapatalk

I think it's important to still call on many of the basic services to either just say thanks or it was good to see them again. The big thing being an excuse for an additional reminder of who you are in there life. Sent from my SM-N900P using Tapatalk

What is actually a good SEO as everyone claims they're an expert. Sent from my SM-N900P using Tapatalk

A customer doesn't always make a friend but a friend often makes a customer. I'm not a smart guy but I know a good deal when I see I get 2 for 1. I'm looking for friends. Sent from my SM-N900P using Tapatalk

I've never heard of repair shop solutions. You use them? Sent from my SM-N900P using Tapatalk

What do you do to increase your ARO and why? Sent from my SM-N900P using Tapatalk

What do you do to increase your car count when you want to up it and why? Sent from my SM-N900P using Tapatalk

Everyone has a different opinion of what is the best scan tool. What's yours and why. Sent from my SM-N900P using Tapatalk

We've began creating our own on the side. Its simpler than many think. We're still in beta phases yet. Well said and very true. Sent from my SM-N900P using Tapatalk

Absolutely agreed. Instead of playing "let's make a deal" with the wrong customers, get out there and shake hands/kiss babies with the right people! Sent from my SM-N900P using Tapatalk

Here's one for everybody. Does your shop insurance actually cover it? To many of your surprise, it won't! My reply is generally, sorry sir/ma'am. Insurance won't cover it if something happens to you and I can't put you in a situation like that. "But Bob's tire will.." Sir/ma'am. Does Bob's tire know that there insurance likely won't cover you for your supplied parts? Let's get you in, treated right, covered by our part and labor warranty with insurance covering you! Sent from my SM-N900P using Tapatalk

Sent from my SM-N900P using Tapatalk

We've simply had the most simplicity and stability in techs taking pics and videos of the recommendations and sending them to the company email which we forward to the client. Sent from my SM-N900P using Tapatalk

Digital is the way to go however the problem is the bugs and the blame. We subscribed to Bolt On for one quarter and our experience was allot of bugs and we were blamed for the incompatibility of the relationship. Unless I publicly complained, resolve times were non-existent. We even subscribed to a product that never worked out of the gate and the issue never got resolved. Upon discontinuing the relationship I was told the product that never got used couldn't be sold as new so I had to eat it as well as the setup costs that they couldn't complete either. At the end, I'd believe pictures and videos will fill the gap of communicating to the customer and building trust. Its just a matter of a technology company with fewer "bugs and blames". Sent from my SM-N900P using Tapatalk

Be willing to see a building you want and go talk to directly who is in control of its ownership. It doesn't have to be listed for sale to get sold! Sent from my SM-N900P using Tapatalk

$520 per day, I'm assuming that's after tax, insurance, benefits.. Breaking things? Can I ask, how does it add up to that? I'm trying to really organize our p&l. Sent from my SM-N900P using Tapatalk

www.thetotalautocare.com Sent from my SM-N900P using Tapatalk

Mike, please have someone from the office call us today. We've tried a few times now with no response. Sent from my SM-N900P using Tapatalk

Have you reached any conclusion Andre? Sent from my SM-N900P using Tapatalk

I appreciate your mindset of "how good can it be" as apposed to "good enough". Sent from my SM-N900P using Tapatalk

So what happened? Sent from my SM-N900P using Tapatalk

To help your guys, the mindset can be "if they won't give the full information, they will likely not be the consumer we're looking for." I've met allot of rebuttals from staff and other business owners but I've also worked for some of the best sales companies in the world and they consistently prioritize profile creation/updating at the top and it only makes sense. You may lose some folks but you win the great majority of extra time that can be spent creating and maintaining customers that are interested in the relationship, not just the transaction. Also, one of the best sales tools I've ever encountered is recording a phone conversation and letting the employee listen to himself and critique himself on his phone conduct. Sent from my SM-N900P using Tapatalk

Thanks for the pic Sent from my SM-N900P using Tapatalk

Agreed. Pics and video are required with recommendations. Next time we talk I'll show you how we're doing it for free with less hassle. Sent from my SM-N900P using Tapatalk

We've had serious problems with bolt on. I think they're a few years ahead with there technology and a few years behind with there functionality. Love the ideas, hate the outcome. We recently cancelled 100% of our services with them and we subscribed to ALL of them for 4 months until we bagged it. Sent from my SM-N900P using Tapatalk