totalautocare

Google Drive. Intel from a friend who works for the largest and most successful motorsports business in the Midwest shared with me how they went from white board to that and is helping me do the same. Sent from my SM-N900P using Tapatalk

And on a simpler note, I think email correspondence with specific approval should usually be enough for a judge to go your way. Sent from my SM-N900P using Tapatalk

It would be wise to consult with an attorney very familiar with our trade in your state. They can offer both legal advise and assist you in social interaction to best get the job done. There average rates in MN are $200 so if it takes you 15 min to get an answer $30 to resolve your situation and have a professionally legally established method might be worth it. My attorney has protected me, my business, my reputation and my money very well! Sent from my SM-N900P using Tapatalk

Awesome. Thank you. Sent from my SM-T800 using Tapatalk

Do you view your base as customers our guests? Customers are entitled. Guests are privileged and can also be asked to leave. Both service provider and receiver must understand that it's about the relationship, not one transaction. Otherwise you're flat wasting your time. Sent from my SM-N900P using Tapatalk

How do you sell your tires? I've heard many things like flat 30% over cost, $20 over cost to $0.00 if road hazard warranties purchased on top of etc. Sent from my SM-N900P using Tapatalk

How do you guys do your parts markup? Is it a matrix? Is it suggested list from your supplier(s)? Is there a certain % that you want on every part? Sent from my SM-N900P using Tapatalk

Sounds good Sent from my SM-N900P using Tapatalk

Sent from my SM-N900P using Tapatalk

Or if you have one I'll send it to that. Maybe us free subscribers can't? Sent from my SM-N900P using Tapatalk

Just tried to. Got an error message from this site. Bummer. My company email address is [email protected]. Sent from my SM-N900P using Tapatalk

Fire them and go get another! Sent from my SM-N900P using Tapatalk

My background was really involved in lead capturing and development and actually expected there to be a software for it. I am beginning to create my own however, I'm starting by spreadsheets. Let me know if you'd like to talk further and I'd be excited to bump ideas off each other. Sent from my SM-N900P using Tapatalk

Basic 101 I know however, it's fundamental! - Margin -Car count -Avg RO -New Customer count -Returning Customer count -Opportunities -Trends -Tech productivity -Shop productivity -Management Agendas -Inspections Are there others? How often do you? Sent from my SM-N900P using Tapatalk

Agreed! Sent from my SM-N900P using Tapatalk

Constant cell phone problems. Whenever there seems to be a null. Its first choice for a tech or advisor to pull out there phone and start updating Facebook or texting or whatever. The focus isn't on the job, research, cleaning, app development.. Its on the phone. Wearing Bluetooth headphones to listen the radio from there phone as well. What do you and your guys do? Sent from my SM-N900P using Tapatalk

When someone comes in with a symptom like "shake in xxx area" or a "grind when doing xxx" or "I just know something's wrong".. Many times we get confused on what to charge. Diagnostic fee or inspection of a certain area. How do you and your guys approach this? Sent from my SM-N900P using Tapatalk

Finding techs. Establishment of sops. Sent from my SM-N900P using Tapatalk

Unless you want to be a "plate spinner" where once you stop, the shop stops, you have to get into a 5+ bay situation. 50 vpm x $500 is $27,000+ so 50% gp would be $13,500 to appropriate now. You're increasing your capacity x5 but not your overhead and you probably have a good start on the necessary shop equipment to facilitate the new place and extra guys. How much work are you losing by spreading yourself so thin? Some of your best advertisement will be not just that ribbon cutting but joining the chamber of commerce, bni's, small business groups etc. Because they're small business like you and they "get it". Screw mail, it's dead! Get business cards and go shake hands with the business neighbors and everybody nearby. If they know your name and what you do and they like you.. Odds are, they'll support you! Social media like Facebook and Google are great if you use it correctly. Quit doing the stupid $xx.xx off service or $xx.xx brake jobs etc. The average consumer doesn't even know what the prices should be and just wants someone they can trust! Just advertise that you're in business and you're in business for them, that you're about the relationship, not just the transaction. Sent from my SM-N900P using Tapatalk

Thank you Mike. Staff is good, product is good. We just want to get into a position to use it. Sent from my SM-N900P using Tapatalk

We have mixed feelings on bolt on. We subscribed to the services but we are on month 3 of caller id pro being down and the 1 on 1 training is subpar. We see the vision but the operations is causing us to wonder if it justifies the investment. Sent from my SM-N900P using Tapatalk