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myCARFAX

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myCARFAX last won the day on October 14 2016

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About myCARFAX

  • Rank
    Occasional Poster

Business Information

  • Business Name
    myCARFAX
  • Business Address
    5860 Trinity Parkway, Centreville, Virginia, 20120
  • Type of Business
    Auto Repair
  • Your Current Position
    Shop Owner
  • Automotive Franchise
    None
  • Website
  • Banner Program
    None
  • Participate in Training
    Yes
  • Your Mission Statement
    myCARFAX offers shops a great way to reach new service customers, keep customers coming back, and increase revenue. Membership entitles service facilities to receive exclusive service benefits at no cost. Get free ads on CARFAX Vehicle History Reports and listings in the new myCARFAX app. Service alerts keep vehicles coming back by reminding customers when they are due for recommended service.

Recent Profile Visitors

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  1. myCARFAX

    myCARFAX

  2. Hello, Since you're actively investigating a new management system, here are a couple resource lists with different software vendors to look into. List of CARFAX-integrated partners: https://service.carfax.com/csn/partners List of Auto Repair Software programs with user reviews: http://www.capterra.com/auto-repair-software/ You might also consider whether or not you plan to take advantage of other third party integrations, such as fellow ASO site sponsor Bolt On Technology's inspection solution, or your preferred labor rate provider like you mentioned. If you call any of our partners for a demo, please tell them I say hello! Good luck on the hunt. Thanks, Thomas
  3. This is a very relevant post, as these recalls are a stop-sale issue for your customers. I recently attempted to sale a 2008 CR-V that was affected by this recall, and had numerous buyers walk away because there was no date commitment from Honda for a replacement part being available at the time (it was fixed back in July). The sooner you can let your customers know that they are affected, the sooner they can get an appointment to have it fixed for free. Honda will also provide a loaner vehicle if no part is available. Honda has another great resource set up here: http://hondaairbaginfo.com/ You can quickly check for Open Honda and Acura recalls using the CARFAX Service History feature in your shop management system. Honda reports open recalls directly to CARFAX, in addition to 42+ other manufacturers. This is a great way to build trust with your customers, as many of these recalls are safety issues. Thanks, Thomas
  4. Hi SparkerAuto, Since you're using the TABS AutoFluent SMS, you might be interested in watching a quick check in demonstration video we put together highlighting our various integrations. You'll be able to make sure you're getting the most out of the myCarfax tools available in TABS - especially building trust by alerting customers to any open recalls on their vehicles, as well as having better conversations with brand new customers or vehicles where the car may have been previously serviced at a dealership or any of our 39,000+ reporting service locations. Thanks, Thomas
  5. Hi SMMotors, Sorry I wasn't clear - yes, Mitchell is a compatible system with our program. A couple thousand shops who use Mitchell choose to participate. For Mitchell users, there is a separate add-on that facilitates the reporting to Carfax. It did previously happen through Mitchell itself, but no longer. See Mitchell support article here: http://mitchell1.com/knowledgebase/article.php?id=638 When I stated that Mitchell didn't currently have our products, I was referring to shop-facing products like our QuickVIN license plate to VIN, Service History Check, and myCarfax Customer Signup features. The license plate lookup in Mitchell 7.0 is not affiliated with Carfax. Hey HandsOn - glad to hear your customers have been happy! We know that customers who try to trade or sell cars will have an easier time with it if their service history is available on the Carfax report! Hope everyone has a great Monday! Thanks, Thomas
  6. Hey CAZM, We're happy to have Pomp's Tire in our network of shops! I wasn't involved in the Pomp's Tire roll out, but I imagine they've decided to start actively promoting the myCARFAX app to their customers as a way to help their customers keep up with their service history, and to let Carfax help keep customers coming back for their next preventative maintenance service. AlfredAuto and Geez - you mentioned Mitchell in your post. We don't currently have any of our products integrated inside their SMS, but we do make the Carfax service and repair history available to any participating shop. For Mitchell users, they can login to a website, but for other management systems - the information is built in. We're always working with our partners to help myCarfax shops get the most from their membership, so here is an example from ALLDATA's new Manage Online product - take a look to see what their experience is like. (https://www.youtube.com/watch?v=TkLhatzlQf0) I'm happy to answer any specific questions, but I don't want to hijack CAZM's post. CAZM, how does the Appointment Plus product work? Is it a new lead form on your website? We can update your myCarfax Shop Listing with a link to this appointment page if you'd like. (http://www.pompstire.com/auto-repairs/schedule-a-repair.aspx) Thanks, Thomas
  7. Does your shop run on the Scott Systems MaxxTraxx Shop Management System? Their latest release, available now, includes two new myCARFAX Shop Tools. Participating shops can now signup customers for myCARFAX in one-click! myCARFAX is new no-cost customer retention tool that helps keep your customers coming back for their future preventative maintenance services. Consumers who use myCARFAX get their vehicles serviced 20% more frequently than non-users - getting you more service business! myCARFAX will remind the customer about their next oil change, tire rotation, and state inspections - always telling them to go back to YOUR shop. To take advantage, from the server station, select "Setups" dropdown menu, then choose "Carfax Setup". Check the box next to "myCARFAX Shop Loyalty Services", and press OK. Once you've accepted the Terms and Conditions, the myCARFAX Customer Signup button will appear in two windows: the vehicle page of any repair order, as well as the Pay screens. Click the myCARFAX Customer Signup button in either screen, and you'll be able to instantly enroll the customer and their vehicle. When complete, the button will turn green to let you know. Additionally, the CARFAX Service History report has been updated to allow you to print a hard copy, better inform customers of any open, un-fixed recalls, and make better service recommendations faster. Simply look at the "Last Reported Maintenance Items" section at the top to quickly find out when the last oil change, tire rotation, and 14 other preventative maintenance services were completed on the vehicle. It's formatted in a customer-friendly format that can help you build trust with your customers! The CARFAX Service History button is available on the Repair Order screen, as well as the vehicle record. Many other myCARFAX Partners are in the process of integrating these features - look for more announcements soon!
  8. Does your shop run on Janco's Stocktrac Shop Management System? Their latest release, available now, includes a new myCARFAX Shop Tool. Participating shops can now signup customers for myCARFAX in one-click! myCARFAX is the new no-cost customer retention tool that helps keep your customers coming back for their future preventative maintenance services. Consumers who use myCARFAX get their vehicles serviced 20% more frequently than non-users - getting you more service business! myCARFAX will remind the customer about their next oil change, tire rotation, and state inspections - always telling them to go back to YOUR shop. To take advantage, open the CARFAX Setup menu in the Configuration window. Check the "Use myCARFAX" box. After accepting the Terms and Conditions, the myCARFAX Customer Signup button will display in invoice screen. Simply click the myCARFAX Customer Signup button to the top right of the estimate window. When complete, the button will turn green to let you know. Many other myCARFAX Partners are in the process of integrating these features - look for more announcements soon!
  9. Does your shop run on the YES! Pace Software Shop Management System? Their latest release, available now, includes new myCARFAX Shop Tools. Participating shops can now signup customers for myCARFAX in one-click! myCARFAX is the new no-cost customer retention tool that helps keep your customers coming back for their future preventative maintenance services. Consumers who use myCARFAX get their vehicles serviced 20% more frequently than non-users - getting you more service business! myCARFAX will remind the customer about their next oil change, tire rotation, and state inspections - always telling them to go back to YOUR shop. To take advantage, simply click the myCARFAX Customer Signup button to the bottom right of the Totals and Payments screen. When complete, the button will turn green to let you know. Additionally, the CARFAX Service History is not integrated into the standard YES Service History screen - there is now an additional "CARFAX History" tab to the right that helps you make better recommendations faster. Many other myCARFAX Partners are in the process of integrating these features - look for more announcements soon!
  10. Does your shop run on the Bay-masteR Shop Management System? Their latest release, available now, includes two new myCARFAX Shop Tools. Participating shops can now signup customers for myCARFAX in one-click! myCARFAX is the new no-cost customer retention tool that helps keep your customers coming back for their future preventative maintenance services. Consumers who use myCARFAX get their vehicles serviced 20% more frequently than non-users - getting you more service business! myCARFAX will remind the customer about their next oil change, tire rotation, and state inspections - always telling them to go back to YOUR shop. To take advantage, simply click the myCARFAX Customer Signup button to the bottom left of the Status tab in the Estimate Summary screen. When complete, the button will turn green to let you know. Many other myCARFAX Partners are in the process of integrating these features - look for more announcements soon!
  11. Does your shop run on the TABS AutoFluent Shop Management System? Their latest release, available now, includes two new myCARFAX Shop Tools. Participating shops can now signup customers for myCARFAX in one-click - simply click the myCARFAX Signup button to the right of the email field in the Invoicing Screen. When your customer is signed up, the button will turn green to let you know. Have you taken advantage of the myCARFAX Service History Check feature in the Vehicle screen? Now, we're making your job easier by adding a quick reference note to the repair order simply by clicking the black "C" logo next to the "Recommended Service" button at the bottom left of the invoice window. Click the image below to see the new features: Check out the release notes on the AutoFluent Blog: http://autorepairsoftware.com/Resource-Center/Blog/Post/452/Get-the-new-myCARFAX-Features-Included-with-AutoFluent Many other myCARFAX Partners are in the process of integrating these features - look for more announcements soon!
  12. Just a thought.. Giving a fresh look to a waiting area isn't necessarily a big spend. A fresh coat of paint, and some other little details could go a long way. I would look for great condition office furniture on Craigslist if I wanted to furnish it better. Assuming you have internet at the shop, go ahead and turn on free WiFi for your customers, and if you don't have a beverage bar, maybe consider a Kuerig or similar. You can stock something like that pretty economically at CostCo or Sam's Club. Just a couple ideas.
  13. Hi Jeff, You are correct. CARFAX did previously have a partnership with Mitchell1 for their management system. To clarify, at no time was an customer information reported to CARFAX. The only pieces of information shared with CARFAX were the VIN, what services were reported on that vehicle, and which shop performed the work. If you think about a CARFAX Vehicle History Report, we only receive information necessary to add a service record to that vehicle. Since that time, we've continued to build out our program - adding more value and benefits for the 37,000+ participating service locations every day. If you haven't taken a look at our mobile app, myCARFAX, take a look! You might find that this would be a great program that you can promote to your customer for FREE, where we promote your shop as the place for their next service appointment. If you have any questions, don't hesitate to private message or reply. Thanks, Thomas
  14. FYI: the Quickbooks Online integration was a feature announced for ALLDATA Manage Online in their November 2015 release. http://support.alldata.com/article/whats-new-alldata-manage-online ALLDATA Manage Online is one of our partner management systems that have our latest MyCARFAX tools directly integrated. Make sure check them out when you see the product! Thanks, Thomas
  15. The myCARFAX Partner Development team is hitting the floor tomorrow and Wednesday! We'll be meeting with the 14 integrated partners exhibiting and catching up with friends throughout the show! You should keep an eye out for the CAR FOX. If you see him in a booth, there's a $100 Visa Gift Card raffle to enter! Thanks, Thomas Here are our partners (shout out to Bolt On! They'll be in many of these booths representing their management system integration along with our QuickVIN product) AAPEX: Fuse5 AAPEX 3868 Navex DST AAPEX 4073 Omnique Shop Management Software AAPEX 4081 SEMA: ALLDATA SEMA 10661 ASA Automotive Systems SEMA 40013 FreedomSoft SEMA 40120 GEM-CAR SEMA 33243 ISI/ModuLube SEMA 42218 JMK SEMA 40079 MaddenCo Inc. SEMA 40094 MAM Software Inc. SEMA 40129 R.O. Writer Shop Management Software SEMA 10503 TCS, an ARI Company SEMA 43135 Winworks AutoShop Management Software SEMA 32239


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