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Reccomendations for SMS with accounting functions?


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So, I started my automotive repair business about 6 years ago and have just been using quickbooks but it is not really setup for what I do here and I would like to get a dedicated SMS program and I have noticed that one like Maxtraxx has full accounting built in so that it doesnt need quickbooks anymore which could potentially eliminate a $300 per year QB subscription.

 

I have spent hours upon hours watching youtube vids and demo software for different management systems and am at the point of frustration. I do not want Alldata manage because it feels like I have to do too much clicking to navigate around. I have used Mitchell manager in the past but really never set it up to make it efficient and now after reading reviews of tech support not being able to help out with certain functions, I am begining to get turned off of them.

 

HERE IS WHAT I HAVE ALREADY: one bay, but in the near future going to open a second bay next to me with finding a great technician to fill it. This will allow me to focus on office management and service advising. QB pro to create invoices and accounting. I currently subscribe to Motologic for my repair info and labor guide and also Real Time Labor Guide as a backup.

 

HERE IS WHAT I WOULD LIKE: an SMS program that allows me to see my daily, weekly, monthly, annual reports and possibly even a profit monitor button for each ticket to make sure I don't go below my margins. Something to streamline the shop functions. Inventory is a plus. I DON'T MIND DOING AN OUTRIGHT PURCHASE OF A PROGRAM BUT NOT MORE THAN $3K +/- because I plan to grow into it and it grow with my shop. I also don't mind a monthly service. One of the issues is many programs require you to have subscriptions to Mitchell or Alldata so you can integrate labor times into your software. Something that is cost effective

 

Please give me guidance and direction in this area and what you have experienced. Thank you so much.

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Hello,

 

Since you're actively investigating a new management system, here are a couple resource lists with different software vendors to look into.

 

List of CARFAX-integrated partners:

https://service.carfax.com/csn/partners

 

List of Auto Repair Software programs with user reviews:

http://www.capterra.com/auto-repair-software/

 

You might also consider whether or not you plan to take advantage of other third party integrations, such as fellow ASO site sponsor Bolt On Technology's inspection solution, or your preferred labor rate provider like you mentioned.

 

If you call any of our partners for a demo, please tell them I say hello!

 

Good luck on the hunt.

 

Thanks,

Thomas

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I use Mitchell with QB integrattor. In the 9 or 10 years I have used it I have never had a problem with tech support. They recently announced that they are going to release a new interface called back office I believe. Watched a video and it looks like a winner. Just my 2 cents.

 

Where did you find the video?? I want to watch it!!!!

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I've been happy with Mitchell manager, no real problems in seven years. They do come out with updates which require a frustrating relearning curve and price hikes but it works. I export Mitchell data to an excel spreadsheet, my homemade version of quick books and it's good enough.

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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