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Honda/Acura Takata Airbag Inflator Recalled Vehicles


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Honda sent this to us along with the attached pdf poster.

Attention:
Please Post This Important Safety Information for Your Customer


Last year, American Honda released a poster designed to help keep your customers safe. That poster identified certain Honda and Acura vehicles that may have been affected by the Takata airbag inflator recalls affecting customers at that time. Since then, the inflator recalls have expanded, so we have provided an updated poster below that includes additional Honda and Acura vehicles that were not part of the earlier recalls. Please expect the physical copy of the poster inside the following publications in the second week of September:
Brake &Front End
,
ImportCar
,
Underhood Service
,
Tire Review
,
BodyShop Business
, and
Counterman
. It includes a toll free phone number and web addresses where you or your customers can check a vehicle’s recall completion status. Please replace your existing posters with this latest version, and if you do not already have a poster on display, please share this information with your employees and customers right away by placing this poster in a visible location.


Please note that the new poster also distinguishes those vehicles considered to be of highest risk of rupture. This determination was made by the federal government based on scientific analysis by Takata of PSDI front driver airbag inflators – so-called “Alpha” inflators – removed from recalled 2001-2003 Honda and Acura vehicles in the state of Florida revealed a very high rupture rate in laboratory testing. Based on this analysis, Honda concurs with the U.S. Secretary of Transportation’s recommendation that this particular sub-group of 313,000 “Alpha” vehicles should only be driven to a dealer in order to have their Takata airbag inflators replaced as rapidly as possible. There is an abundant supply of replacement inflators and the repair is free of charge and can be completed quickly.


With your help, we can help ensure that our shared customers are driving a vehicle that is safe. Please check VINs at
recalls.honda.com
for Honda vehicles and
recalls.acura.com
for Acura vehicles or call
1(888) 234-2138
for open recalls. If a vehicle needs a recall repair, please advise the vehicle’s owner to contact their local dealer immediately to arrange the free repair.


Again, please keep this poster in a convenient location for your staff and customers to see.


American Honda Motor, Co., Inc. appreciates your support and cooperation in this effort to help keep our shared customers safe.

 

09TG_16HondaPoster.pdf

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This is a very relevant post, as these recalls are a stop-sale issue for your customers. I recently attempted to sale a 2008 CR-V that was affected by this recall, and had numerous buyers walk away because there was no date commitment from Honda for a replacement part being available at the time (it was fixed back in July). The sooner you can let your customers know that they are affected, the sooner they can get an appointment to have it fixed for free. Honda will also provide a loaner vehicle if no part is available. Honda has another great resource set up here: http://hondaairbaginfo.com/

 

You can quickly check for Open Honda and Acura recalls using the CARFAX Service History feature in your shop management system. Honda reports open recalls directly to CARFAX, in addition to 42+ other manufacturers. This is a great way to build trust with your customers, as many of these recalls are safety issues.

 

Thanks,

Thomas

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
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      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
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