Spence

Joe I am waiting as I to have heard stories saying it's gonna increase our expense to others saying if you have it nothing changes. I am against having to pay for others that freeloading off the "system". Bottom line is just that the bottom line. If an expense comes out of this then I will watch how that effects the P&L. Adjustments will be made to bring that percentage back in line and have to live with it until things "change" again.

The money is there it's what you are targeting. We do a lot of the ones that don't know how but like having these modified vehicles. Or with the DIY'ers it's doing what they can't do. Also what they thought they could do and failed at it. Whatever the service is you can say no if it's not profitable. I have done this early in the conversation and found it to work well. If they find out they can haggle the cost of repair you are sunk from then on.

Happy Thanksgiving to all. Remember to thank the Lord for what you have!

Couldn't agree with you more Joe! I do this every year during October after we look at where we stand once the 3rd quarter is done. This year with the two storms pushed us to this month. Account is headed to our shop Monday. With the management software we already can see much of what we need but depreciation needs to be taken into account. Have a good Thanksgiving! Spence

We do performance work for both gas and diesel. It is a different bunch to deal with for sure. Thanks for starting the thread. Spence

I think he is picking that up off of your post. If you look back at post #3 is where the comment is. After all the posting you focus on this one... OooooHhhhhkay... Both of ya may need to brush up on some business training. That's not meant to be sarcastic but more on the constructive side. Enjoy your day!

Thanks to all that have served to allow us what we have!

If you could do me a favor and break up your different thoughts of information into paragraphs instead of running them all together it would make it easier. Have a good day Spence

I hope I have given you something to think about. I'll check in later to see if you have answered this post and any others that may comment. I wish you well in your quest Spence

You can not fix stupid!

Sweet! I like it

You have issues with the water in your area?

I think it was a good move to back off a bit when talking to her. The comment she made as "a lot" speaks volume! I doubt she feels it a good value. This may be the angle to go at. Give her a week and make a call to show her you have been thinking of her and wanted to thank her for taking the time to share. It'll keep your face in front of her as a caring shop owner and the dealership thought she has for what it is. You have a leg up on the dealership though you might not feel it right now. She came to you and seems to show trust. She seems to also have a distrust for the dealership from how you are telling the story. Build on this. The next question I have is what is this customer worth to you? Put a realistic value for a year. In other words start thinking what a customer is worth to you per year. Not just this one but any of them. Would it be worth 40 or 50 bucks to re gain her business to you? Think on that... I think I'll stop there for now, Thanks for the response Joe. Spence

My question still remains... Did she have to pay(which I think you answered here) and if so how much?

It's time to VOTE!

We have a Norco power train lift. http://www.norcoindustries.com/products/model/72675.html We use it for a lot of things. Such as gas thanks, rear diffs, etc.

At what cost is this maintenance?

Besides the two posts I made so far on this subject I wanted to add. 1. I have seen this in a couple different formats. By that I mean the free service was only at the dealership the car was sold at. Other makes it is with the manufacture and it is good at any of their dealerships. 2. If a customer owns 3 different makes... Lets say a Ford, a Chevy and a Toyota. And the Ford gives the so called FREE service. If that customer trys to take in their Chevy or Toyota could they get "FREE" service? Not likely and that speaks volume It means they are paying for it when they bought the car. Do they really want to deal with a place that pulls sneaky tricks like this? Or do they figure since I paid I should go back and get as much as I can? 3. Before the OE's had this so called FREE service oil changes where at 3,000 to 5,000 intervals. Have you noticed since they have been paying (meaning the OE's) that their oil change lights come on around 12,000 to 15,000? The cars are junk and don't last as long. Sounds like a good program for selling the next car if you ask me. Have you pointed this out to your customers? 4, Being as scheduled maintenance is pay and oil changes are free. Prices are a game where they hide some of this crap. 5. Dealer Techs are not happy. I have spoken with quite a few. Try doing the same and see if you are getting the same in your area. The so called FREE has been passed on to the techs. They are not getting the same time to do some of this work that they use to. This could backfire soon. Good,,, No great subject to discuss!

Looking forward to what you find out Gary.

Thanks for bringing up the topic. Hopefully it will stir the pot with some better tactics of our own.

Good job at handling a delicate situation.

We have had WinWorks since 1999. Being as I have not compared in to anything else for years I don't know I could bring anything to the table except answer question about WinWorks. For you guys that have changed to a different company how was the conversion? Such as transfer over of inventory, customer, etc. Or did you just run one beside the other for a year or two?

I think you answered your own question... It depends.

I've seen the free trials. They are all over iATN as well as other places. We haven't ran into much trouble diagnostics. Then again we do a lot of training and have more equipment then anybody we know. Might even lead to techs becoming brain dead looking for silver bullets. Might not be fair to comment until I see it for myself either. The jist of my first post is I felt like I was being baited when they can't post the cost up front. Good or not that's just how it struck me and as mentioned was a big turn off.