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1 hour to 2015 and I am felling so excited for my shop in this new year. If you are new you must make it a habit to view this web site very often. ASO is so very powerful and I want to thank the creators and the members for giving me new life.

 

My name is Jeff and I own 2 companies. RI Used Tire and Used Tire Shop. Used Tire Shop is a software company I started a few years ago. It provides software for used tire shops to manage their inventory. I joined ASO thinking it would be a good venue to find new customers. I had no idea then what I had joined. After reading a few posts and attending a few Sunday night chats I was hooked. Fast forward 8 months.... I am changing my shop from RI Used Tire to RI Tire and Service. We are rapidly transforming into a customer service oriented complete car care facility. All because of this web site and its members. So thank you.

 

From all the help, support and leads we are now in service adviser training and our sales per car is climbing daily. We are helping people repair and maintain their vehicles in a calm orderly fashion. We are no where near perfect yet but we see a beautiful light at the end of the tunnel. I am learning how to manage a successful shop, my service adviser is learning how to treat customers and recommend needed services and my tech is busy and starting to make some money. I never thought this was possible.

 

Old members - Thank you.
New Members - Read, Ask, Learn and Contribute.

 

HAPPY NEW YEAR!

 

Jeff

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I will "piggy-back" on what Joe said and would like to say thank you for the comments and also to thank Jeff and every other member for your participation. It is all of you that make this site what it is. Happy New Year and may you all have even more success in 2015! :D

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1 hour to 2015 and I am felling so excited for my shop in this new year. If you are new you must make it a habit to view this web site very often. ASO is so very powerful and I want to thank the creators and the members for giving me new life.

 

My name is Jeff and I own 2 companies. RI Used Tire and Used Tire Shop. Used Tire Shop is a software company I started a few years ago. It provides software for used tire shops to manage their inventory. I joined ASO thinking it would be a good venue to find new customers. I had no idea then what I had joined. After reading a few posts and attending a few Sunday night chats I was hooked. Fast forward 8 months.... I am changing my shop from RI Used Tire to RI Tire and Service. We are rapidly transforming into a customer service oriented complete car care facility. All because of this web site and its members. So thank you.

 

From all the help, support and leads we are now in service adviser training and our sales per car is climbing daily. We are helping people repair and maintain their vehicles in a calm orderly fashion. We are no where near perfect yet but we see a beautiful light at the end of the tunnel. I am learning how to manage a successful shop, my service adviser is learning how to treat customers and recommend needed services and my tech is busy and starting to make some money. I never thought this was possible.

 

Old members - Thank you.

New Members - Read, Ask, Learn and Contribute.

 

HAPPY NEW YEAR!

 

Jeff

Jeff, what I take away from your post is a sense of confidence. And clarity about where you want to go.

And HOW you're going to get there.

 

You said "We are helping people repair and maintain their vehicles in a calm orderly fashion. We are

no where near perfect yet but we see a beautiful light at the end of the tunnel."

 

And you said, "I am learning how to manage a successful shop, my service adviser is learning how to

treat customers and recommend needed services..."

 

Change is required for things to be different. Congratulations on the shift in how you're running your

business. It's great that you're already seeing results! At the rate you're going, you won't even

recognize your business in the next 60-90 days! Keep up the good work!

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  • Have you checked out Joe's Latest Blog?

         0 comments
      Auto shop owners are always looking for ways to improve production levels. They focus their attention on their technicians and require certain expectations of performance in billable labor hours. While technicians must know what is expected of them, they have a limited amount of control over production levels. When all factors are considered, the only thing a well-trained technician has control over is his or her actual efficiency.
      As a review, technician efficiency is the amount of labor time it takes a technician to complete a job compared to the labor time being billed to the customer. Productivity is the time the technician is billing labor hours compared to the time the technician is physically at the shop. The reality is that a technician can be very efficient, but not productive if the technician has a lot of downtime waiting for parts, waiting too long between jobs, or poor workflow systems.
      But let’s go deeper into what affects production in the typical auto repair shop. As a business coach, one of the biggest reasons for low shop production is not charging the correct labor time. Labor for extensive jobs is often not being billed accurately. Rust, seized bolts, and wrong published labor times are just a few reasons for lost labor dollars.
      Another common problem is not understanding how to bill for jobs that require extensive diagnostic testing, and complicated procedures to arrive at the root cause for an onboard computer problem, electrical issue, or drivability issue. These jobs usually take time to analyze, using sophisticated tools, and by the shop’s top technician. Typically, these jobs are billed at a standard menu labor charge, instead of at a higher labor rate. This results in less billed labor hours than the actual labor time spent. The amount of lost labor hours here can cripple a shop’s overall profit.
      Many shop owners do a great job at calculating their labor rate but may not understand what their true effective labor is, which is their labor sales divided by the total labor hours sold. In many cases, I have seen a shop that has a shop labor rate of over $150.00 per hour, but the actual effective labor rate is around $100. Not good.
      Lastly, technician production can suffer when the service advisors are too busy or not motivated to build relationships with customers, which results in a low sales closing ratio. And let’s not forget that to be productive, a shop needs to have the right systems, the right tools and equipment, an extensive information system, and of course, great leadership.
      The bottom line is this; many factors need to be considered when looking to increase production levels. While it does start with the technician, it doesn’t end there. Consider all the factors above when looking for ways to improve your shop’s labor production.
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