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1 hour to 2015 and I am felling so excited for my shop in this new year. If you are new you must make it a habit to view this web site very often. ASO is so very powerful and I want to thank the creators and the members for giving me new life.

 

My name is Jeff and I own 2 companies. RI Used Tire and Used Tire Shop. Used Tire Shop is a software company I started a few years ago. It provides software for used tire shops to manage their inventory. I joined ASO thinking it would be a good venue to find new customers. I had no idea then what I had joined. After reading a few posts and attending a few Sunday night chats I was hooked. Fast forward 8 months.... I am changing my shop from RI Used Tire to RI Tire and Service. We are rapidly transforming into a customer service oriented complete car care facility. All because of this web site and its members. So thank you.

 

From all the help, support and leads we are now in service adviser training and our sales per car is climbing daily. We are helping people repair and maintain their vehicles in a calm orderly fashion. We are no where near perfect yet but we see a beautiful light at the end of the tunnel. I am learning how to manage a successful shop, my service adviser is learning how to treat customers and recommend needed services and my tech is busy and starting to make some money. I never thought this was possible.

 

Old members - Thank you.
New Members - Read, Ask, Learn and Contribute.

 

HAPPY NEW YEAR!

 

Jeff

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1 hour to 2015 and I am felling so excited for my shop in this new year. If you are new you must make it a habit to view this web site very often. ASO is so very powerful and I want to thank the creators and the members for giving me new life.

 

My name is Jeff and I own 2 companies. RI Used Tire and Used Tire Shop. Used Tire Shop is a software company I started a few years ago. It provides software for used tire shops to manage their inventory. I joined ASO thinking it would be a good venue to find new customers. I had no idea then what I had joined. After reading a few posts and attending a few Sunday night chats I was hooked. Fast forward 8 months.... I am changing my shop from RI Used Tire to RI Tire and Service. We are rapidly transforming into a customer service oriented complete car care facility. All because of this web site and its members. So thank you.

 

From all the help, support and leads we are now in service adviser training and our sales per car is climbing daily. We are helping people repair and maintain their vehicles in a calm orderly fashion. We are no where near perfect yet but we see a beautiful light at the end of the tunnel. I am learning how to manage a successful shop, my service adviser is learning how to treat customers and recommend needed services and my tech is busy and starting to make some money. I never thought this was possible.

 

Old members - Thank you.

New Members - Read, Ask, Learn and Contribute.

 

HAPPY NEW YEAR!

 

Jeff

 

As co-founder of AutoShopOwner.com, I could not ask for nicer compliment. Jeff you have made my day and reinforced my commitment to all the members and to the auto industry. Our goal from the beginning was to create an online experience where shop owners can share and exchange ideas, and also a place where we can all help each other.

 

Thank you and all the members of ASO for making this site the go-to site for auto shop owners around the world.

 

Joe Marconi

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I will "piggy-back" on what Joe said and would like to say thank you for the comments and also to thank Jeff and every other member for your participation. It is all of you that make this site what it is. Happy New Year and may you all have even more success in 2015! :D

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1 hour to 2015 and I am felling so excited for my shop in this new year. If you are new you must make it a habit to view this web site very often. ASO is so very powerful and I want to thank the creators and the members for giving me new life.

 

My name is Jeff and I own 2 companies. RI Used Tire and Used Tire Shop. Used Tire Shop is a software company I started a few years ago. It provides software for used tire shops to manage their inventory. I joined ASO thinking it would be a good venue to find new customers. I had no idea then what I had joined. After reading a few posts and attending a few Sunday night chats I was hooked. Fast forward 8 months.... I am changing my shop from RI Used Tire to RI Tire and Service. We are rapidly transforming into a customer service oriented complete car care facility. All because of this web site and its members. So thank you.

 

From all the help, support and leads we are now in service adviser training and our sales per car is climbing daily. We are helping people repair and maintain their vehicles in a calm orderly fashion. We are no where near perfect yet but we see a beautiful light at the end of the tunnel. I am learning how to manage a successful shop, my service adviser is learning how to treat customers and recommend needed services and my tech is busy and starting to make some money. I never thought this was possible.

 

Old members - Thank you.

New Members - Read, Ask, Learn and Contribute.

 

HAPPY NEW YEAR!

 

Jeff

Jeff, what I take away from your post is a sense of confidence. And clarity about where you want to go.

And HOW you're going to get there.

 

You said "We are helping people repair and maintain their vehicles in a calm orderly fashion. We are

no where near perfect yet but we see a beautiful light at the end of the tunnel."

 

And you said, "I am learning how to manage a successful shop, my service adviser is learning how to

treat customers and recommend needed services..."

 

Change is required for things to be different. Congratulations on the shift in how you're running your

business. It's great that you're already seeing results! At the rate you're going, you won't even

recognize your business in the next 60-90 days! Keep up the good work!

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  • Have you checked out Joe's Latest Blog?

         13 comments
      Most shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
      The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
      Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
      And lastly, are all the estimates written correctly? Is the labor correct for each job? Are you allowing extra time for rust, older vehicles, labor jobs with no parts included, and the fact that many published labor times are wrong? Let's not forget that perhaps the most significant labor loss is not charging enough labor time for testing, electrical work, and other complicated repairs.  
      Once you have determined the correct labor rate and pricing, review your entire operation. Then, tighten up on all those labor leaks and inefficiencies. Improving production and paying close attention to the labor on each job will add much-needed dollars to your bottom line.
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