Jump to content
    • You can post now and register later. Already registered? sign in now to post with your account.
    • ×   Pasted as rich text.   Paste as plain text instead

        Only 75 emoji are allowed.

      ×   Your link has been automatically embedded.   Display as a link instead

      ×   Your previous content has been restored.   Clear editor

      ×   You cannot paste images directly. Upload or insert images from URL.

      Once you submit your question, a new topic will be created for you in our forums. Our moderators may move your topic to a more suitable forum category if one exists. Members will see your topic and be able to respond to your question.

    • This will not be shown to other users.

Help me to help attract and keep new techs in the industry.

Recommended Posts

Hi Guys,


I love to read here and educate myself on the other side of the shop. Often I see posts about not being able to find techs or all the new techs do not possess the skill and ability to survive in the field or to be compatible with the position you need to fill.


I happen to run the Facebook group Automotive Technicians, a 12,000+ member strong community of technicians from around the country. We get a lot of aspiring technicians rolling through and they all have the same concerns, questions and difficulties getting into this field, and many more leave shortly after for a new career direction. I think we can both agree that this directly affects both us techs needing quality co-workers as it does you, the shop owners.

I want to put together a document that can address much of what they need to know and answer their questions and more importantly assure them through their insecurities. New techs have a lot of apprehension and insecurity and I feel if we can control this, we can increase the quality of job seeking candidates are out there.


I am going to type out some questions that will help me in this. I would really love a lot of different people to respond. If this is not agreeable with the administration here, I understand, and will understand if this gets deleted.

Our group is open for shop owners and managers to join, though admittedly some conversations may not sit well with owners and managers, I feel it is best we open the lines of communication and better this industry as a whole.

Thanks for your time in reading this and thanks to anyone who answers the questions. I will be checking often, so if you need any clarification on a question, just PM me.





1. How important is it that a new technician looking for employment with your shop has previously attended a dedicated automotive technician program? Do you prefer that the individual had gone to a nationally recognized school or a local community school? Are there any schools you are more inclined to hire from? Are there any schools your are less inclined to hire from?

2. What sort of tools do you expect a new technician entering the field have on day one of work in your shop? (Detailed lists welcome, but not expected.)

3. What level of pay do you expect to pay new technicians fresh out of school? (A range is best here, it's just to give them expectations.)

4. With this job being all about experience, how do you intend to handle technicians growth? Will you start them with oil changes and then keep feeling them out with more and more difficult jobs until they have the experience needed? Do you like to let them work alongside your more advanced techs to learn? (I find most technicians learn best from observing and then doing, rather than book instruction.)

5. What sort of information do you look for on an application and/or resume? Do you want a detailed tool inventory? Should they provide pictures of their tools? What sort of contacts do you prefer (remember this is for new technicians) to have listed?

6. What is your expectation for the amount of mistakes they will make? What sort of mistakes do you expect? What sort of mistakes do you expect to not see?

7. How can a new technician identify if they have what it takes or not? What level of learning is too slow?


8. How much time over book do you expect and allow for them to complete jobs when they are new? Will you speak with them when they are not meeting your expectation, if so, will you work with them or let them go?

9. What indicates to you that a tech is hungry to learn and how much are you willing to do to advance him beyond oil changes and other basic tasks if he shows aptitude/interest?


10. What are some bad habits that you would like new techs to be aware of and avoid?

11. (Final question.) In your opinion what is the best way for a new technician to develop diagnostic and electrical skills that are in short demand in this industry.

Edited by ADealerTech

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Similar Topics

    • By tylerl
      Hey guys looking for a little advise for people that have been in my situation. We are a smaller shop but really starting to transition to doing more volume in the past 2 years. Been in business for 10 years now and currently have 2 full time tech's and myself. I manage most of the office and service writing stuff and even occasionally help wrench in the back when required. Looking to hire a service advisor soon to help with the work load on the counter.
      Currently we just use a a mix of excel spreadsheets for invoicing and customer history, as well as Google calendar. My questions is will I see a big benefit from moving to a all in one management program? Is it worth the monthly fee's for a smaller outfit like mine? 
      Should mention we are in the powersports arena (mostly boat repair with some other rec equipment) so some of the platforms out there are not 100% tailored to our industry with the ones that are not offering up everything you would get out of a automotive program. Thanks in advance for the help!
    • By Elite Worldwide Inc.
      Keep Your Shop's Summer Momentum Going! 
      Elite's Supercharge Your Shop, a series of 4 live online courses for shop owners, starts Sept 14th! 
      Learn to master your shop's numbers, recruit the top techs & advisors, maximize employee productivity, fill up your bays with your ideal customers and more!
      These live online courses will be taught by industry superstars Joe Marconi and Kevin Vaught, who have both experienced extraordinary success as shop owners, so everything you'll learn has been proven to generate extraordinary real world results!
       You have the option to either enroll in the whole Supercharge Your Shop course series, or pick and choose the individual courses that will help your shop the most. Here's the course schedule:
      Sept 14-15 - Mastering Your Shop's Numbers and Cost Control
      Sept 16-17 - Hiring America's Top Techs & Advisors
      Sept 21-22 - Maximizing Employee Morale, Productivity and Profits
      Sept 23-24 - Filling Up Your Service Bays with the Ideal Customers
      To enroll in the complete series of these 4 live online courses, just visit our Supercharge Your Shop Page to reserve one of our last openings!
    • By Joe Marconi
      We, automotive shop owners of America,  must take the opportunity of a lifetime and turn it into a bunch of success stories. What opportunity?  Look around you. The world is in turmoil. COVID-19, social unrest, uncertainty about the presidential election, the economy, how are we going to get out kids back to school, on and on and on.
      While the world is spiraling out of control, we have the power to make big changes to our auto repair shops.  And it can all be positive! 
      The Opportunity...
      First, the average age of a car in the U.S. is about 12 years old, attaining well over 200k on the clock. 
      Second, Uber, taxis and limo companies are suffering.  Guess why?  
      Third, the motoring public in the foreseeable future will be traveling by car, taking road trips like they have never did before.
      Fourth, the roads are packed with motor vehicles, as more and more people prefer their own car as their primary means of transportation. 
      Fifth, as the cars get older and older, more of them will be out of factory warranty.
      Sixth, independent auto repair shops have a vast amount of training, resources and replacement parts.
      Seventh,  the overwhelming majority of cars being build and sold today are still internal combustion engine powered cars. If you factor in the expected average age of car these days, we can safely bet that those gas engine cars being sold today will still be on the road in 2033 and beyond! 
      Eight, You need more?  That's not enough! 
      Get your plan in place.  Get your prices in line with making a profit. Don't give anything away anymore (I am mostly referring to checking, testing, diags of any sort!) Offer world class customer service. Be a leader of your employees.  Show the world what you are made of! 
    • By Joe Marconi
      Most of you probably already know what I am about to say:  The Service Advisor position is the most crucial position in the shop.  I know, I know, what about the mechanical work done by the techs?  Well, that's important too, of course. 
      For the most part, customers spend their hard-earned money and most of time don't really know or see what was done to their car.  Let's face it, the customer can't see the water pump or T-belt. And most of the time, the customer does not feel any difference with the car as they drive out of your parking lot. 
      What the customer does see (or experience) is how she was treated.  And that makes all the difference in the world.
      Plus, great service advisors also motivate the technicians, because great advisors are also great leaders of people. 
      Think about this...Six months from now, your customer will not remember the fuel injection relay or the mass air sensor that was replaced....but she WILL remember how she was treated. 
      And trust me, that OE-quality fuel injection relay install by a certified A-level Master tech using Snap On tools and a Launch Scanner IS NOT the reason WHY your customers return to you....She returns because of the level of service your provide.
    • By DiscoDave
      I am helping a growing business to be more efficient.  As part of this, I am looking at a service to maintain our general hardware and supplies.  The shop needs a manager as the owner is too involved with the shop - and rightly so as he is highly respected in his arena.  That's another discussion.
      As he moved into a larger facility and hired more people. I'm working on efficiencies.  The current goal is to have common hardware an supplies on hand, always.  I am looking for a service to handle this.  I have spoken with Rogo, Fastenal and Kimball Midwest.   Any other suggestions?  Runs to the hardware store are costly...

  • AutoShopOwner Sponsors

  • Create New...