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Everyone in your shop needs training

Joe Marconi
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GMSteve Newbie

GMSteve

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The shop I manage is all about training. Our techs attend as many classes as we can sign up for, they spend a half hour a week doing online training. We also do some in-house training with all of our guys. Service writers also get training, just not as much, because there is not that many offered for writers. I would love to see more training available for service writers and managers. If you guys know of any let me know. Thanks

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ncautoshop Proficient

ncautoshop

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If you speak with most shop owners, we would all agree that training is a key component to continued success in business. There is so much new information these days, the only way to stay at the top of your game is through on-going training. And while most of us set up training for our technicians, we often neglect the need for continued training for our service advisors, managers and even for us as shop owners.  

 

Service advisors need ongoing sales training.  Shop managers and shop owners will benefit from training on topics such as employee management, employee recruiting, cost controls, understanding the financials, marketing and leadership.

 

Everyone in your shop benefits from training.  It not only sharpens their skills, but also improves morale.  And you, as the shop owner, can benefit from a tune up now and then too.

I wish there was a better training option for entry service writers. We're doing a demo of the new motoskill (just one video) and it really pushes sales techniques but none of the basics or anything in regards to process. Great video but I doubt we'll be making any purchases.

On a positive note, the video has word for word documented basically what I've learned here! This forum is one of the greatest resources I've ever found!

 

Sent from my SCH-I605 using Tapatalk 2

 

 

flacvabeach Community Regular

flacvabeach

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We currently employ a local sales consultant to work directly with our SAs. He observes their interactions with customers, monitors phone calls and helps them hone their sales skills (ask for the order!). It was tough at first and not well received, particularly by the older hands. Some of them would "poison the well" for the younger folks, bad-mouthing the process, but that has passed and we have complete buy-in. They hear the improvement in how we sound on the phone and how we sound and appear to customers in general and it seems to give them some more pride in what they are doing.

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ncautoshop Proficient

ncautoshop

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Many of you know that I one of things I do is work with Elite as a business coach/consultant. This may sound bias, but the Elite Masters Course is one of the most powerful sales course around. After 3 days of intense training, the course continues for six months with once a year meetings, assignments and interaction with an instructor. 

 

For more info:

 

http://www.eliteworldwidestore.com/affiliate-details/46/elite-masters-program-1.html

Is there a no travel option? Lol

We're currently in a position where training needs to be online or local.

 

 

Sent from my SCH-I605 using Tapatalk

 

 

mmotley Proficient

mmotley

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Posted

Is there a no travel option? Lol

We're currently in a position where training needs to be online or local.

 

 

Sent from my SCH-I605 using Tapatalk

Agree

  • 3 weeks later...

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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