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Mechanic by Definition

 

Over the years I’ve spent under a hood, I’ve heard the term mechanic thrown around in every possible direction. It seems everyone who has ever opened the hood of a car at one time or another has been referred to as a mechanic. On other occasions I hear, “I used to be a mechanic” or “My brother is a mechanic”. It’s a term seldom used correctly when speaking to the service writer. I compare it to using a brand name of a product vs. the product name such as “Freon” or “Kleenex”. We all get the idea of what they are referring to, but seldom does it equate to a reasonable facsimile of a true mechanic’s diagnostics when they are trying to explain something about their car. Maybe it’s time we established some ground rules as to how or whom can call themselves a mechanic.

 

Is it fair to call someone who has a basin sink wrench and a PVC cutter a plumber? No, I don’t think so. Is it fair to call a home owner who is changing out a receptacle an electrician? No, I don’t think that’s fair to say either. But, give somebody a service book, a box of tools and spot in the home garage … yep, they’re a mechanic. Of course, I’ll bet as soon as you have to call “the” plumber or electrician to take care of your “oops” the spouse will point out to the pro that you’re not one of them. I suppose the same thing happens with a box of wrenches when the car acts up too, I just don’t hear it as much as I think I ought too.

 

A perfect example of this is the guy who came in needing a fuel pump for his car. My price was way too high, why I was robbing the poor guy even before he could reach for his wallet. (His words not mine.) So, he decided to tackle the job himself. Two days later the same car was in the shop to have me change the pump. He never mentioned that he tried to do it himself; his only response was that he had thought it over, and decided it would be better if a professional took care of it. I could tell he tried to handle the job before he brought it in. Several bolts were loosened that didn’t need to be removed, and several brackets showed signs of someone trying to bend them out of the way. I think he wanted to keep the fact that he couldn’t figure out how to take the tank down as his own little personal secret. However, his spouse told me all about it when she picked up the car. Yes, as usual, the better half spilled the beans. As she put it, “He thinks he’s a mechanic.”

 

So what really defines someone as a mechanic? Is it fair to call the guy at the local tire shop whose job it is to remove 5 lug nuts, change the tire and balance the new one a mechanic? Should the person who changes out only exhaust pipes be labeled a mechanic? How about the guy who changes your oil? Is he a mechanic too? Yes… they all are. They’re just different forms of the same trade.

 

OK, so we’ve establish a baseline for the term “mechanic”, basically anyone who in some way uses tools to perform a service on a piece of machinery is a mechanic. Great, so from the baseline established we can make the assumption there are different levels of the trade as well. Each level requires a different expertise. Each level is just as important as the next. So in essence, there’s a lot of mechanics out there. However, for some reason a lot of consumers assume that all mechanics are the same. Because, well…you know… we’re mechanics.

 

This stereotypical analogy of a mechanic is one that I would love to see changed. Yes, there are mechanics out there that should probably stick to the wash bay or the lube rack, and never try to diagnose a no start condition. And, yes there are a lot of mechanics (and shops) that figure the best method of diagnosing a problem is to keep throwing more parts at it until they hit the one that makes it work. (And… yes… they call themselves mechanics too.) I’m sure every trade out there has the same types of individuals in their respective fields. It’s not just the automotive field. The big issue is the conception of the modern day consumer.

 

Some people take the term mechanic just a little too far, especially when they are at the service desk, and are trying to give me far too much information based on what another mechanic has told them about their car. Mainly, because their regular mechanic couldn’t do the repair that he/she thought was necessary. (Nine chances out of ten… they’re way off the mark as to what is wrong with the car.)

 

Just the other day, the owner of a small used car lot that I’ve done business with before asked if I could reflash a computer on a 1988 Chevy. I was quite startled at his request. I told him there is no reflash program on that old of a car. It does have a read only memory chip that is part of the computer system though. It’s called a PROM (Programmable read only memory) but, if it was a stock chip in the car there’s no changing it. (There are aftermarket programmable chips though… but he wasn’t referring to one of those.)

 

I guess he was basing it on previous cars that I’ve flashed for him, but those were a lot newer vehicles. I had to ask, “What’s the reason for all this fuss?” Turns out it was because his mechanic told him that a reflash would fix the stalling problem. “Stalling problem?” I questioned him, “I’d like to check it out first, before assuming it’s the ECM that’s the problem. There are a lot of other reasons for stalling other than the ECM.” I had a feeling his mechanic was a little out of his comfort zone on this one. (Not that it matters but, his mechanic was born in 1988.)

 

It’s too bad that we don’t have different degrees for mechanics, so we could recognize at what level they were proficient. Here’s something else to think about, a person who holds a certification in a given section of automotive repair doesn’t entirely mean they are adept at physically tackling that said job. Like most certifications, the concept behind it isn’t so much that you can do it, but merely that you understand how to.

 

We’ve got a long way to go to figure out what to call a mechanic when he/she is really a mechanic or not. It’s very clear to me, there are a lot of things to think about in defining a mechanic, and there’s even more in defining a good one.

 


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Posted

First thing first, I am not a mechanic! I own an automotive service/suspension/alignment shop. I am more of a service writer than a Mechanic. we have mechanics that do work.

...That doesn't mean that I don't know the work or how a vehicle should function properly. ... a lot of customers call asking for a quote on certain things that another shops/ or mechanics couldn't fix. I usually tell'em that they need to bring it in to take a look at the car ourselves and try to solve the their problem instead of what the other shops said that could not be fix. we like to solve and focus on their problems, what they want fix.

An example for instance the owner of a 2010 Toyota sequoia was told that his rear suspension can't be aligned, this is coming from one of the Toyota dealerships.

Here's our Lil' humble shop did it for the customer. It leaves a lot to say about the "Mechanics" that the dealerships has, not to mention the rate they charge for them. Here's another one this is from firestone... our Customer went to get an alignment and somehow he ended up with new tires too! The lil' Subaru was still pulling to the passenger side when I test drove it and it wasn't because the tires. The "firestone mechanic" told him that he needed an axel shaft to be replace to solve the issue of the car pulling to the side. Oh, and we saw no signs of that car been touch to adjust the toe.

 

Again, I am not a Mechanic but I know how to do the work, determine what's wrong with the car and sell the job. oh and again the Mechanic does all the work.

 

I am an accountant by profession, held jobs of Dir. of Operations of an International Bridge, Business Consultant and a Mechanic by Hobby.

 

Why not a full time Mechanic? The grease on my hands daily don't go with me. Lol!

  • Like 1
Posted

The automotive field has become a specialized trade. Long gone are the full service shop mentalities. I think we will see more specialty shops vs. the all around repair shops long before the consumer ever understands that all mechanics are not the same. It's something the average consumer can relate to, just like going to a specialist for medical or dental the automotive specialist will be in big demand in the future.

Posted

I don't know about that Gonzo. We still promote our shop as a full service shop. We do have "Technicians" with different abilities in the shop, it's my responsibility to have the skill sets needed in the shop to handle the vehicles that come into my shop. That might mean hiring a new tech or getting my current techs into some training classes to meet the needs of my customers. Having said that we do domestic and asian imports, but do not promote being a european car specialist.

Posted

I personally like when other "mechanics" have screwed something up or couldn't figure out the problem. A "hack job" just creates an opportunity for me to earn more money :-) And i can understand why some shops specialize. Im learning now why some of the big name shops in our area doesn't do many heavy jobs (engines, transmissions, head gaskets, engine rebuilds)...b/c its just not as profitable! Im a 1 woman show currently and can make more money on the alternator, starter, tune ups, suspension, brakes than engine job. Furthermore ive recently started promoting for a specialty...Diagnostics! In my area there is a serious lack of Technicians that can/will diagnose properly....so i agree with the specialty trend.

  • Like 1
Posted

Our shop has plenty of "DIYers" or "Diagnose it Yourselfers". They always bring me a smile. Before we do anything, or remove and replace a part, I tell them I'm going to run a diagnostic. That's when you here the "My mechanic told me...." My favorite is when the engine is cranking, no start, and they swear it's a starter motor. Then you have to sit them down and explain there's a lot more to the condition than you think. After you explain possible causes and how a diagnostic is necessary they ask how much is that part? I just smile and want to ask "Do you take your ground meat to the drive through at some burger joint and ask...can you cook this for me?" Besides I don't know yet, the diagnostic will solve the unknowns with your situation. The term "Mechanic" is definitely a term used way too vaguely.

  • Like 1
  • 6 months later...
Posted

I hate the term mechanic. You say mechanic to me and I think of the guy who fixed my fathers 1974 Dodge Dart. We are technicians.

 

The modern day vehicle is a highly computerized, technologically advanced transportation device that requires a technician to diagnose and repair. If your air cleaner has a wingnut holding it on the carburetor you need a mechanic. If you need the purple and white wire at pin 128 checked for power then you need a technician.

 

Mechanics fix mechanical things and technicians fix technical things.

 

BTW - For you young people. A carburetor was a mechanical device that mixed fuel and air then delivered this atomized mixture to the intake manifold that was usually made from cast iron. :D

  • Like 1
Posted (edited)

I like to think of myself as a mechanic and technician. If my power steering pump leaks I find the leak and replace the pump (technician) or I take it out, replace the seal, bearing, and emery the shaft (mechanic). Mechanics fix broken mechanical things. There aren't many mechanics left in the world today, they all went broke. All that's left are the techs that learned its faster and easier to change parts that they know are the problem. Not to be confused with shotgunner who sprays parts under the hood and hopes one hits. :-)

Edited by alfredauto
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  • Have you checked out Joe's Latest Blog?

         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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