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Parts returns are factored in to cost of sales. Doesn't matter if it is returned by a qualified shop or a DIYer. Parts chains know failed parts and didn't fix it returns come back under the same blanket. Retail price & profit margin are king. Repair shops will always foot the bill in lost labor dollars. Goes like this. Complain to your supplier, fix the car at our expense, come in tomorrow and repeat.

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This is a caliper we received from advance today. In my opinion it's a poor quality reman. Also noticed there's been no consistency lately. Some calipers for instance come with line banjo bolts, some without. Threads not repaired. Some with hardware some without. Actually went in the store a while back and looked over about 4 boxes with the same part number. Each had different contents. Things like this really hurt small shop productivity in my opinion!

 

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  • 4 months later...

I don't buy anything that I know is Cardone. Calipers are undercar express - supposed to be domestically reman, racks and power steering pumps - oe or used oe. Napa uses a different supplier than cardone now for pumps, I have one installed for about 6 months now with no issues. OE parts look better all the time.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
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