Repair Waivers

[CAautogroup]

Hello all,

 

I was wondering if any other automotive repair shops out there have waiver forms for customers to sign? I.E. using customer supplied parts (no warranty), using a different oil than what is recommended by the manufacturer because it is more cost effect for customers, not wanting to repair a safety item / not safe for the vehicle to be driven, etc. If so, what do you include in your forms? Or do you just document it on the reciept?

 

 

Thank you for your thoughts and opinions.

[phynny]

It's all in our standard RO forms that they sign when they pick up the vehicle.

[Joe Marconi]

We do, esspeically when it comes to safety. We note on the invoice any issues we have and have the customer sign it. However, there are times that I would not allow the car to leave. I don't think that is legal, but if the car is really unsafe, such has leaking brake lines, I insist the car be towed off my property, not driven. It makes some people mad as hell, but I rather them be mad at me than drive an unsafe car. Some things transcend money and business.

[mmotley]

I don't think that is legal, but if the car is really unsafe, such has leaking brake lines, I insist the car be towed off my property, not driven. It makes some people mad as hell, but I rather them be mad at me than drive an unsafe car. Some things transcend money and business.

 

I feel the same way. Ignoring the fact that you can get yourself into serious trouble (lawsuits etc), just the loss of sleep from knowing you let an unsafe vehicle leave your shop is not worth it.

 

I'm not sure I would try to cram all of those instances into a small disclaimer on the R.O. however. I feel like that is just going to get your tail in crack eventually. I would just instruct your service writers to refer that customer to the current manager on duty or you.

 

Think about it, if a customer has a wiper blade from the dealership, are you really gonna decline putting that on? vs some used brake pads from the junk yard? Obviously an all encompassing 'no customer supplied parts policy' is the safest route, but I think applied common sense here can go a long way instead of a small disclaimer that hardly anyone reads.

 

I think what I'm getting at is maybe a policy is better than just a disclaimer, and like you said CAautogroup, putting a note on the receipt is probably the best idea.

[Jeff]

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