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Are you closing Christmas Eve & New Years Eve

Joe Marconi
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5 Star Auto Spa Community Regular

5 Star Auto Spa

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That's a very interesting way to do things. Its kinda a give and take. You give your techs holidays and wanted days with family off but they give to the business by working extra hours up to the holiday. I like it! We currently are closed on Christmas and New Years but operate normal hours every other day. Might give what you are doing a try......

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Gonzo Grand Master

Gonzo

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I'll shut down early on Christmas eve... if it's slow. Closed Christmas day and New years day. However, if it plays out like it has almost every year, the week between Christmas and New years day has always been one of the busiest weeks. Almost all the jobs are stereo related from good ol' dad or grandpa trying to install one.

 

Happens every year.

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AJFA Contributor

AJFA

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I start getting calls a few weeks before Christmas from local shop owners asking me what I am doing for the holidays, especially when Christmas and New Years day falls in the middle of the week.

 

Here's what we do. First, we close Christmas Eve, Christmas Day, open till 2pm on New Year's Eve and close New Year's Day. But, the week before Christmas we start expanding our hours, so that we can maximize the potential tech hours. We sit down with the techs and tell them what we are doing. We book longer days so we can minimize the impact on sales. This has worked out very good.

 

This is not to say that we have normal sales weeks, but it is better than if we did nothing.

 

What do other shops do?

So what do you say to the tech that says " I have to work longer hours the week before to get a holiday off?".

I can see a mutiny in some shops!! If it works for you, great.

 

Dave

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  • Have you checked out Joe's Latest Blog?

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      Want to End Your Technician Shortage? Focus on Retention!
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      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”

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