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Anyone using Demandforce?


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I have used Demandforce, Customerlink and now am trying Kukui. Can't comment much on Kukui because I haven't had it long enough. Demandforce didn't impress me due to the fact that they required a year contract with no option to drop so when I really struggled one fall, I had to pay them anyway. They don't do post cards unless you want to pay more. I had much better luck with Customerlink. They are a month to month program and were much more flexible and I got a discount with them because I am part of the Oreilly's Certified Auto Network. I also didn't get my cancellation in time to demandforce and got stuck using them another year. Felt kinda cheated and won't use them again or recommend them.

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I absolutely do not recommend DemandForce. Their sales team as well as the guy who sets you all up will be plenty nice but once you run into problems their support really sucks. I also have to reaffirm what CARMandP said, their billing system and contract SUCKKKKKKKKKKKK. They are blood suckers. I've had such an issue with them I would probably dance naked around their burning carcass (figuratively speaking LOL). I am a tremendously honest person so I have to say the system itself has a lot to offer however the way that company is ran, id never do business with them.

 

I'm going to give KuKui a shot very soon.

Edited by mspecperformance
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I just started with mechanicsnet. So far it seems pretty much the same features as demandforce, at $100 less per month, and no contract. There was a $500 set up fee so that they could design my cookie cutter website which took some data entry person all of 25 minutes I am sure, but that is par for the course I think ( what are some of the start up fees you guys see with the other programs)

 

I will say that having some kind of customer contact program should be a high priority. When I was with demandforce I could see the results each time I sent out a newsletter, and quite a few customers relied on the program to tell them when to come in.

 

I have not been with mechanics net long enough to know if it is working yet.

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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