Jump to content

Sure, I should pay for your choices...

Recommended Posts

Just felt like writing about a recent customer experience.

A week ago I recieved a call at 8:30pm (office phone was fowarded to my cell) and it was a lady saying she needed help repairing her vehicle. The vehicle is a 2005 Saturn Ion and she's already paid twice to have it repaired. The first time was by her son-in-law who works at Advanced auto. He scanned the car and replaced the drive-by-wire throttle body which cost her over $300. Since repair number one did not fix the problem she took it to Saturn who replaced the pedal assembly. This was also very costly and still did not fix her problem. So now is when I recieved the phone call and the fun begins.


She tells me she is a single mother of 2 daughters and only makes $10/hour. Though I somewhat feel for her I really don't see why I need to know this information. I promise her I can fix the vehicle but since I have not seen it I have no clue what it will cost. After recieving the vehicle I find that the old throttle body and pedal assembly are in fine working order. Turns out the wiring harness is damaged and it also burnt up some capaciters in the ECM.


After calling her she says she doesn't have money to complete the repairs and cries to me because she doesn't even have the money to pay me for my time and it's my fault apparantly... I really do not understand how people will blow hundreds of dollars on bogus repairs and then cry to a shop that can actually fix the problem, and then want them to do the work for peanuts. Feeling for the lady, I offered to give her a 1999 Mercury Couger with very low miles and excellent condition for FREE and her response was, "well that's not the kind of car I want." I almost just hung up on her... Next she says she's going to have her friend come and get the car and she'll pay me for what we have in it when she saves up enough money... After explaining that we can not do that and the bill must be paid first all of the sudden I'm the bad guy. The lady is a chain smoker and If she didn't smoke for a week or two she could easily pay the bill with us.


So now this vehicle has sat on my lot taking up space for the last 2 weeks and I'm very frustrated. So I guess I'd like to know if anyone can explain to me why people believe that competent shops should have to pay for poor choices that vehicle owners make? This lady even asked me if I'd total the car for her since she has full coverage LOL!

  • Like 1

Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Big_K
      My current software expires in April and I'm shopping a new management software.
      I am looking at ROwriter, I liked their ecat, eliminating inputting work order numbers seems nice. I've read some negative things as well...
      I am strongly considering gem car, newer software that has a lot of features I am looking for.
      Considering Mitchell1, as well, still waiting for a demo.
      Auto vitals is $750 a month? What the heck, for that much I will go to Eastern Europe and hire my own programmers
      Hoping to get some input and advice, a lot of these take some time to learn so there is only so much you can research
    • By AutoFantic
      Hi, I wanted to get some of your input as to what tire changers you recommend that can handle a multitude of rim types and tires such as run flats, low profiles, light truck tires, etc... Preferably looking at leverless tire changers to minimize rim damage with the tool bar.
      I was originally look the Ranger RX3040 and the Hunter Auto28, or the Hunter TCX575. I haven't seen many reviews on the Ranger RX3040 but it seems like a nice machine. The Hunter machines are quite pricier.
      Can anyone share their thoughts as to what would be the best recommended tire changer for ease of use and flexiblity in regards to the different rims and tires on the market? Would you recommend any of the ones above or have reviews of all 3 of those models?
  • AutoShopOwner Sponsors

  • Create New...