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Beware: Con man rips off shop


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I thought that happened to me today! Except he paid 2k of a 4200 bill for a jasper motor and install. I was leaving anyway and I followed him and he didn't go "test drive" it as he stated. HMO believe he saw me and returned to the shop to pay...

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Years ago... and I mean "years" ago. I had a job come in from a sod company. I was to rewire their very large flat bed truck and get all the lights working. The bill was large. I think it was a little over a grand. It was in the winter time when work was slow and I was thankful to have such a large job to do.

A guy came in paid for half of the job with cash and the other half with a company check. The check was worthless. I tried to call, but the guy on the other end of the phone denied even writing a check. I could hear in the background of the phone the actual guy I talked to at the shop. These two guys were working up a scheme to keep me from collecting. I even went down to their business and ask for my money. No luck.

I ended seeking legal advice. Here's what I was told. "If you except even one thin dime for your services that's all you get. Anything written on paper (unless it's a certified money order --- which can also be faked) is entirely worthless. They do not have to honor it at ALL. Since you took cash for partial payment in the courts eyes you've have been paid."

Needless to say I was pissed.

I ended up going down to their warehouse area (an outside covered storage area next to their office) and "borrowed" a few rolls of sod. LOL

The place is still in business and they never asked for their sod back.

 

There's crooks everywhere.....

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  • Have you checked out Joe's Latest Blog?

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      Auto shop owners are always looking for ways to improve production levels. They focus their attention on their technicians and require certain expectations of performance in billable labor hours. While technicians must know what is expected of them, they have a limited amount of control over production levels. When all factors are considered, the only thing a well-trained technician has control over is his or her actual efficiency.
      As a review, technician efficiency is the amount of labor time it takes a technician to complete a job compared to the labor time being billed to the customer. Productivity is the time the technician is billing labor hours compared to the time the technician is physically at the shop. The reality is that a technician can be very efficient, but not productive if the technician has a lot of downtime waiting for parts, waiting too long between jobs, or poor workflow systems.
      But let’s go deeper into what affects production in the typical auto repair shop. As a business coach, one of the biggest reasons for low shop production is not charging the correct labor time. Labor for extensive jobs is often not being billed accurately. Rust, seized bolts, and wrong published labor times are just a few reasons for lost labor dollars.
      Another common problem is not understanding how to bill for jobs that require extensive diagnostic testing, and complicated procedures to arrive at the root cause for an onboard computer problem, electrical issue, or drivability issue. These jobs usually take time to analyze, using sophisticated tools, and by the shop’s top technician. Typically, these jobs are billed at a standard menu labor charge, instead of at a higher labor rate. This results in less billed labor hours than the actual labor time spent. The amount of lost labor hours here can cripple a shop’s overall profit.
      Many shop owners do a great job at calculating their labor rate but may not understand what their true effective labor is, which is their labor sales divided by the total labor hours sold. In many cases, I have seen a shop that has a shop labor rate of over $150.00 per hour, but the actual effective labor rate is around $100. Not good.
      Lastly, technician production can suffer when the service advisors are too busy or not motivated to build relationships with customers, which results in a low sales closing ratio. And let’s not forget that to be productive, a shop needs to have the right systems, the right tools and equipment, an extensive information system, and of course, great leadership.
      The bottom line is this; many factors need to be considered when looking to increase production levels. While it does start with the technician, it doesn’t end there. Consider all the factors above when looking for ways to improve your shop’s labor production.
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