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My shop is in a very rural area in South Carolina. We are mainly a new tire dealer and we have been here for over 40 years. We repair and replace everything from hand truck tires all the way up to large radial rear tractor tires. We do alignments, brakes, front end suspension work, batteries, and oil changes. We have been successful at what we do, but I see the effects of the internet and additional competition from car dealers, big box, etc. on tires and rims.
I took over from my dad about 3 years ago and I added oil changes and focused more on the alignment and front end suspension work, which has been great. I have a great alignment and suspension guy. My background is more finance and the business side of things as opposed to the mechanical side of things.
I would like to get into doing more for our customers. I want to get some opinions on what types of services we should offer, and how I can find a decent general maintenance tech. I don't think that we should jump full on into engine and transmission work, but I could see doing things like master cylinders, ac work, fuel filters, general maintenance, etc.
I am going to have a pretty steep learning curve on this, so any pointers you guys could provide will be appreciated.
Wanted to let you know about a free webinar we did recently with Jeremy O'Neal: "Selling Advanced Diagnostic Services for Maximum Profit" You can watch it here: https://www.repairpal-shops.com/selling-advanced-diagnostic-services/ Jeremy O’Neal has been recognized as one of the industry’s most talented and skilled service advisors. Having worked at independent repair facilities, as well as new car dealerships, Jeremy has developed the best real-world sales training available to the auto repair industry. In this valuable 60-minute webinar, taught by Jeremy O’Neal of Advisorfix, you’ll learn:
How to generate the proper labor revenue for your shop when performing advanced diagnostic procedures How to create a value-driven advanced testing package that generates maximum profits for each job How to deliver the sales presentation in a way that naturally generates a “yes” from your customer How to combat the objection: “Other shops or dealerships don’t charge for diagnostics” How to combat the objection: “Will you waive your testing fee if I do the repairs?” You can watch it here: https://www.repairpal-shops.com/selling-advanced-diagnostic-services/
After two years, Our shop would like to start servicing TPMS services lights preset on most vehicles we encounter at our facility. I can't even imagine how much income we lost from not thinking about this earlier.
What scanners do you use to scan\flash TPMS sensors and how much do you charge?
Thanks in advance for your thoughts and opinions.