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Joe Marconi

Don’t ask me to compromise my integrity

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An aftermarket insurance company wanted me to install a used rack & pinion that they would provide from a salvage yard that they do business with. It’s bad enough that their arrogance dismisses the fact that we make money both on parts and labor, but to think that I need the business that bad that I would compromise my integrity.

 

I flat out told the insurance company, “NO”. I also told them, “this is my job, my business and I have an obligation to my customer to do the best job possible and do what’s in the best interest for my customer". I spoke to the customer and explained the situation and what I thought was the correct repair. She agreed and paid the difference to install a quality reman unit.

 

Shop owners, agree or disagree?

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