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GONZO: Backyard Engineers: When Realities Clash

 

During the years and years of running my shop, I have run across a lot of hot rods, home built contraptions, and those "super-upper, make it better than the factory did" cars. I sometimes wonder why I take on these projects maybe it was slow that day and I needed something to do. Or, the owner may have had one of those personalities and charisma that made me want to truly believe in their dream as much as they personally did.

 

It seems every time I get into one of these, I have to back up a second and take a good look at what I'm getting into. Whether it's the motor setup, the transmission, or the wiring … something about the backyard engineering usual leads to a problem that you won't find out about right away. I tend to look at it as if I were the engineer at the manufacturer. I'm sure they didn't sit there and design a car, throw it together and expect everything to work the first time out.

 

There is usually some "trial and error" that they will go through before a car goes into production. But, as soon as a customer brings their creation to the "professional mechanic" they assume that they will find everything that is going to affect the drivability of their pride and joy.

 

I'm no engineer, I'm a mechanic… I can probably spot problems before they happen a lot quicker than a novice can. But, I'm sure I'm not going to spot ALL of those problems with one glance. It may take several trips back and forth to the shop to work out the different kinks in the engineering to get the mechanic that I am to repair it.

Many times you find out too late that they have modified the motor mounts, or the clearance for the coolant fan isn't enough. Sometimes it's the added-on electrical systems that are poorly mounted and wires begin to rub shortly after getting it on the road.

 

Most of these items you can spot as you're going through the car, but there is always the one or two things you miss or can't spot that will get you in trouble. If you have an understanding customer, you won't have a problem. If you have that customer that feels everything in life is perfect the second that it is in their possession … it's going to be a bumpy ride to the finish line.

 

Once in a great while, I'll make my way to a local car show. Occasional, I'll be asked to do some judging or sometimes one of my customers has a car there that they want me to see. As I walk down through the rows of cars, I always wonder what is under all that pretty paint and chrome. What's the wiring look like? Do those power windows work? And, how well are they mounted in that door that never had power windows. I'm not surprised when one comes in the shop and they want me to re-do some of their failed attempts at installing items such as these.

 

It's almost comical in a way the amount of bailing wire, metal strips, and oddball locations for screws that they have installed. Sometimes I just sit back in my little shop roll around chair and smile while staring at the interior of the door, laugh to myself, and think, this is going to cost you a bundle buddy.

 

A lot of times I get that expression from the customer as if I'm crazy. They don't think it can be that bad because they just put it together themselves. Other times it's the: "I know. I know. It's a mess. Can you fix it for me?"

 

Even after I've done all I can possibly see that needs done, I like to leave to the door open for future repairs. I tend to tell the customer about working in the dark as far as the engineering of the items they have installed. Even though you have taken every precaution you could possibly remember, there is still the chance that you have missed something.

 

A while back, I had a customer bring in an old International pickup truck. He tried to wire it himself, but failed miserably. The motor and transmission were installed, but they had their own set of problems. I worked through all the wiring issues and got the motor running, charging system working and all his add-on accessories working. It was quite a job a lot more than the usual rewire for sure.

 

As soon as he picked it up, I thought to myself … he'll be back. Sure enough, the first thing was the steering. The steering gear box had been moved from the factory position in order to make room for the bigger motor and headers. Whoever moved it must have never welded before in their life. It was a horrible slag covered mess of globbed on weld. In fact, there wasn't a spot to put all the bolts in the gear box. I cut out the useless pieces of metal that they installed and welded in a stiffer bracket. Once that was done, I only had to wait for the next trip back to the shop.

 

 

Now it's the speedo that doesn't work. And, of course, I wired in the dash panel, which made me the first obstacle in the reason why it didn't work. After checking into it a little further, it ended up being in the transmission. The plastic speedo gear on the tail shaft had slipped out of position. The transmission was under warranty from a previous repair so I didn't have to correct the problem. That is until he brought it back a few weeks later… with the speedo not working again. The transmission shop had told them that there was nothing wrong with what they did so it had to be something that I did.

 

This time I told the owner… "Would ya let me fix it, I think I know what's wrong." He agreed. I took the tail stock off the transmission and sure enough the speedo gear had slid back again. Apparently the transmission shop didn't know about the little metal keeper that locked the gear into place. (Maybe I did because I'm old and know this type of transmission inside and out.) I called one of my older counter people I knew. I was sure he understood what part I was asking about. He said he did, and sent the little clip to me. It worked like a charm.

 

Now, I'm just waiting for the next dilemma to show up. Who knows what I missed this time or what isn't right from a previous repair. I got to hand it to some of the backyard engineers … they're pretty good. Sometimes they are absolutely impressive. Then again, the customer that needs help with their ride is what I'm here for. The guy that gets it right and engineers things correctly doesn't come into the repair shops.

 

 

But the ones that I really love are the few that have tried and failed, and then want to smooth things over with me with their intelligent insight as to how it's suppose to work even though they don't' have a clue. They are usually trying to save face and hoping it will lower the overall cost of the repairs.

 

Now that's funny, anyway you look at it. One way or the other, you gotta love those backyard engineers.

 

you can view the whole story and photos at their website... www.brakeandfrontend.com in the search box... type "gonzo" it'll take you right to my stories that have been published.

Edited by Gonzo
Posted (edited)

Gonzo, those type of cars are problems that we will usual not work on unless we are awful slow or have a momentary lapse into insanity. This week we had an old Mercedes come in that that none of the lights worked on since a friend installed a CD player. Although, I have a good automotive electric tech we did the best thing possible. WE SENT HIM TO THE AUTO ELECTRIC SHOP! :P

 

 

Sounds like a job that would end up at my place.... LOL

 

I had a guy bring in this contraption years ago... it was a huge plastic bubble over the top of a three wheel motorcycle... This guy called himself the "electro man" had some morning local tv show for kids... what an idiot. He had no more idea on how to hook things up than the kids that probably viewed his early morning show. Ya should have seen this thing... Too bad we didn't have cel phones back then... or I would have posted the picture of this wierdo... you would have laughed for hours... he drove around town in his caped uniform driving this space mobile from the planet stupid... ... looked like some circus freak...

 

Ya never know what will come in the door somedays... Ya gotta love those backyard engineers... LOL

Edited by xrac
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      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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