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By Joe Marconi
My wife and I went to Mall yesterday to buy a gift for my grandson. We passed the men's belts and noticed a sales offer; 30% off all Belts. I stopped to look, and my wife said, "Don't you need a new belt?"
So, I picked a $40 belt that was marked down 30%, which brought the belt down to $28. My wife pulls out a $20 coupon, which brought the price down to 8 bucks!
What is the real price on the belt?....what is the cost price to the store on the belt?
Makes you think, right? I struggle with 10% discounts on AAA customers.
Is price all smoke and mirrors, when it comes to retail?
Hello just seeing if any of you guys are part of this program threw carquest or advance auto ? I have been part of it for almost a year now and i am not seeing any benifits besides the 24/24 warranty. Mostly because the person at the store we us does not go over things with us. Was just looking to seeing how some of you guys are benifiting from this program. Thanks
Anyone else experiencing a high number of new part fails? We have fails across the board, sensors, window motors, electrical (starter, alternator) and untold number of squeaky brakes. We use ceramic almost exclusively unless it's a cost factor for customers, do new rotors 98% of the time and it doesn't matter which vendor I purchase from - I get a large number of complaints from customers that the brakes are squeaking sometimes in as little as 1 month.?!?!?
Brakes are installed properly and greased appropriately.
Some weeks we feel like all were are working on are re-dos.
In the past, we haven't charged customer for part failures. It's not our fault, but it's certainly not theirs. Big labor jobs would get a labor claim sent into vendor. We hardly ever see anything close to full reimbursement if we see anything at all.
After the last few months, partner I decided customers need to pay labor at 50% reduced rate. Again, not their fault - but not ours either. We can't keep doing this without getting paid something for our time. Thinking of adding disclaimer on invoice stating this policy.
We feel for the customer, but we can't keep doing them for nothing with such a high rate of failures.
Just wondering if anyone else is running into this problem and how you are handling it?
I am looking for some input as to "it's part of the job"!
Does your shop charge extra for the following services:?
When performing an alignment and you have to heat frozen tie rods or other adjusting bolts.
When mounting tires and the rims are corroded and you have to get the wire wheel grinder out to clean the bead.
When the customer looses the lug nut key and we have to remove it with a turbo socket.
Stick on weight tire balance.
I do allot of work for the financially challenged so I sell allot of single tires. This week I sold as many single tires as I did pairs. Would you charge more to mount and balance 1 tire? It is the same amount of phone time, paper work and it takes the same amount of time to set up and inspect the vehicle.
I would like to know how the additional service are handled by your shop.