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Southeast Tire Co.

By Southeast Tire Co.
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Southeast Tire Co. Contributor

Southeast Tire Co.

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Posted

Hi guys, I read one of Mr. Marconi's articles in Tire Business which I found interesting and I figured I would check out the site. I have been browsing the archives and I must say that I am really excited to find this resource!!

 

I own 3 shops in Baton Rouge, LA. Until recently we have only sold tires, no service. Last month we bought out an existing mechanic shop for our third location. Since it was already a solvent business, the transition has been easy for me into mechanic service but there are many factors that I have not had to deal with with my previous operation and I think this site will really provide me with some of the help I am looking for. I hope you guys don't mind answering questions because I am going to start firing away as situations arise.

 

Glad to be here.

Joe Marconi Grand Master

Joe Marconi

Posted
Posted

Welcome aboard, it would our pleasure to help you in any way we can. That's the purpose of AutoShopOwner.com. I am glad to see you read my article. Please feel free to check out my blog also.

 

I see you have three shop...I think there are a lot of members who might be asking you questions too.

 

Again, welcome to AutoShopOwner.com

 

Joe Marconi

xrac Grand Master

xrac

Posted
Posted
looks like I posted this in the wrong place. Sorry guys.

 

No problem! I moved it! I am vbery glad you found us. Joe is a great resource.

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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