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California accuses 22 Midas shops in 'massive' bait and switch scheme

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  • 2 weeks later...
  • 6 months later...
CARMandP Proficient

CARMandP

Posted
Posted

I noticed on the sign in the picture for the story something I don't think I had ever seen before. The sign says 69.99 PER AXLE. I wonder how many people realize that is each tire not just both front or both rear brakes.

Gonzo Grand Master

Gonzo

Posted
Posted

This type of headline is never good news for any of us:

 

California accuses 22 Midas shops in 'massive' bait and switch scheme

 

Personal finance news, advice, calculators - WalletPop

UNBELIEVABLE ! ! ! 22 shops ... all playing the same scam??? What's wrong with this picture... this sounds like upper management stuff... I'll bet it was some sort of policy that was made into standard practice and now it's caught up with them. Seems like the idea of "over selling" may have been a great idea at the board meeting, but not such a great idea in the repair shop... There again.... it's that same old saying I keep hashing out ... when common sense leaves.... STUPID... takes it's place.

Gonzo Grand Master

Gonzo

Posted
Posted

Well, the followup story says the same guy owned them all that would explain the 22 stores.

that's what I meant by upper management.... some goof ball thought he could get away with it... and all he really was .... was a crook.

22 stores... this guy had a few bucks to start with.... why in the world did he think he needed to rip people off...???

My bad, I'm not that rich... so I guess I'll never understand... LOL

Gonzo Grand Master

Gonzo

Posted
Posted

This goes beyond overselling...this is stealing. Plus, it make us all look bad, that's my fear.

Joe, this is another issue we talked about before... advertising..... the more money you can put out for "false" leaders, the more the unsuspecting general public gobble it up as true facts. To bad there isn't anything in place to insure that only true factual advertising can be produced. Good luck with that.... I guess my point is... some how some way the industry needs to police itself and let the general public know that it ain't "US" but some crack pot with cash to burn and who then turns it around and burns them...

 

Pisses me OFF... to hear about these type of bait and switch con artist tactics. Hell, I ain't perfect, but I don't mislead customers with false repairs or lies.... that's just wrong.! ! Mistakes happen and that should taken in to consideration.... but, as all of us know, when a mistake happens in the shop the customer automatically puts you-me-and the whole industry in that same catagorey as this guy from Midas.... sucks... hate it... makes me want to quit every time I think about it.

 

You know, every voice counts.... maybe this website is the start .... maybe we really can make a difference for the future techs, shops, and the industry as a whole.

  • 2 weeks later...
  • 2 weeks later...
Curt Hogan Apprentice

Curt Hogan

Posted
Posted

This type of headline is never good news for any of us:

 

California accuses 22 Midas shops in 'massive' bait and switch scheme

 

Personal finance news, advice, calculators - WalletPop

 

OK guys, I have to admit that this story not only alarms me, it makes me more than a little PO'd. This is liable to get a little long winded but please bear with me while I explain.

The bait and switch portion I understand and I totally agree with BAR. Moreover my upbringing tells me that practices such as these are not only illegal, they are wrong? Legally, morally and ethically wrong..............period. The part that alarms me is that, even though these stores were found guilty of actions that go against everything I know and everything I am, the bait and switch was not the only issue here. There were many references to unnecessary rotor refinishing, brake adjusting and brake cleaning. All of which I sell on a very regular basis. What constitutes necessary? If it is not written in the OE manual as a normal service procedure, does this mean they are unnecessary? I am sure I am not the only one who sometimes see OE engineers as misinformed brainiacs who, on their best day, would likely struggle to accomplish the tasks of an entry level automotive technician. We all know the importance of a brake fluid flush. Brake fluid is hygroscopic, which means it is prone to draw moisture at the same time copper ions wear from the brake lines and further contaminate the fluid. Replacing the fluid removes the infected fluid and restores fluid with the proper boiling point and helps to protect other brake components from damage. Look at your factory maintenance schedules. Not many require brake fluid flushes. The full article as presented by link on the Brake & Front End website cited instances of brake adjustments being performed on "automatically adjusting" brake systems, we all know how well those work! Brake cleaning? According to the authority's in California the worn material from brake shoes in and enclosed environment must magically disappear on its own. If it does not disappear could it not effect brake balance, efficiency and therefore motorist safety? Do you see where I am going here? Are any of us a official inspection or a undercover sting operation away from a situation that could spell reputation disaster?

Now before you ask,"who peed in this guys post toasties" or wonder if I may be the brother in law of Mr Glad, let me tell you my story.

On a Monday morning in Jan of 2009 I opened for business as normal at 8:00 in the morning. At 8:05 three gentlemen strolled through my door who looked like outside salesmen from any number of companies who have called on many of you through the years. I thought to myself, I must be pretty important to command the whole team, until the badges came out. The Environmental Protection Agency credentials sent a cold chill up my spine that I will never forget. These inspectors were visiting me, all the way from West Virginia on alleged violations of the clean air act. I was ready to fully cooperate. After grilling me for 7 hours, copying every one of my invoices for the prior 6 months (even rolled in their own copy machine) and inspecting my shop, warehouse, personal and employees vehicles, they left at 4:00 pm with the parting words, we will get back to you. Now, keep in mind they could not or would not tell me what they were looking for, why I was targeted or who made the allegations against my company. 2 weeks after the visit one inspector called and asked for a complete list of all the part numbers of catalytic converters I sell. I faxed that information requested and the wait continued. I spent the next few months wondering where we go from here? What do they think? Are they working up a case against me? Have they found nothing and just decided to drop it? Is there a period of time like a statute of limitations that has expired? The longer this continued the less I slept and the angrier I became. These people were questioning my integrity. For years I had hoped that some of my competitors would be caught for illegal activities and brought to justice. Now I was being accused of something, although I was unsure then then even what that something was. Finally, the last week of Sept 2009 The registered letter arrived. At least I would know the charges against me and prepare a defense. I opened the letter and found charges of 27 violations of the clean air act and the corresponding fine of 37K! However as a first time offender I was eligible for a expedited settlement of 14K if I paid in 30 days (kinda seems like extortion to me). What were the violations? 27 counts of selling used catalytic converters.

Now is where things get really interesting. I call the big wig listed on the registered letter and after allowing him to conference call another agent and a supervisor the 4 of us try to decipher this little fiasco. I ask for the numbers of the invoices that show the violations. "I don't have that information" was the reply. "Then how am I to defend myself if I don't know what led you to this conclusion"? This is when the supervisor chimed in and informed me that the invoices in question had 3 part numbers of converters that she was not familiar with and " I am the aftermarket converter expert here" she said and "if those numbers do not exist then they must be concocted to hide non compliant units" WOW, that makes no sense at all was my response. I asked what I had to do to assure those numbers were in fact fully compliant part numbers and EPA certified units? The first agent said "fax me a letter from the manufacturer stating that they are EPA compliant and invoices from your supplier showing your purchases of those same numbers and quantities during the 6 months included in the investigation and we will consider the evidence.

I called Carsound \ Magnaflow and asked for the information the EPA requested which was faxed to me the next morning. i then faxed that letter along with my supplier invoices showing the purchase of those 27 units in a 7 month period to the EPA on a Thursday morning and waited again until Wed of the next week. The caller ID showed US Gov and a out of town area code. Finally a response, and the conversation went like this. "Well Mr Hogan, it seems there has been a mistake on the part of our contracted inspectors. The information you provided clears up this matter and we now consider the investigation closed.

I hope my story makes each and every one of you think about your processes and procedures. I certainly hope that cleaning and adjusting the rear brake shoes on a customers vehicle does not bring "the man" after me again. Mine was a little different scenario that that of the Midas shops but look how the experience turned my life upside down for 10 months. Many sleepless nights that I hope to never experience again.

Thanks for suffering through this lengthy post. Good luck and a prosperous 2010 to you all.

Gonzo Grand Master

Gonzo

Posted
Posted

OK guys, I have to admit that this story not only alarms me, it makes me more than a little PO'd. This is liable to get a little long winded but please bear with me while I explain.

The bait and switch portion I understand and I totally agree with BAR. Moreover my upbringing tells me that practices such as these are not only illegal, they are wrong? Legally, morally and ethically wrong..............period. The part that alarms me is that, even though these stores were found guilty of actions that go against everything I know and everything I am, the bait and switch was not the only issue here. There were many references to unnecessary rotor refinishing, brake adjusting and brake cleaning. All of which I sell on a very regular basis. What constitutes necessary? If it is not written in the OE manual as a normal service procedure, does this mean they are unnecessary? I am sure I am not the only one who sometimes see OE engineers as misinformed brainiacs who, on their best day, would likely struggle to accomplish the tasks of an entry level automotive technician. We all know the importance of a brake fluid flush. Brake fluid is hygroscopic, which means it is prone to draw moisture at the same time copper ions wear from the brake lines and further contaminate the fluid. Replacing the fluid removes the infected fluid and restores fluid with the proper boiling point and helps to protect other brake components from damage. Look at your factory maintenance schedules. Not many require brake fluid flushes. The full article as presented by link on the Brake & Front End website cited instances of brake adjustments being performed on "automatically adjusting" brake systems, we all know how well those work! Brake cleaning? According to the authority's in California the worn material from brake shoes in and enclosed environment must magically disappear on its own. If it does not disappear could it not effect brake balance, efficiency and therefore motorist safety? Do you see where I am going here? Are any of us a official inspection or a undercover sting operation away from a situation that could spell reputation disaster?

Now before you ask,"who peed in this guys post toasties" or wonder if I may be the brother in law of Mr Glad, let me tell you my story.

On a Monday morning in Jan of 2009 I opened for business as normal at 8:00 in the morning. At 8:05 three gentlemen strolled through my door who looked like outside salesmen from any number of companies who have called on many of you through the years. I thought to myself, I must be pretty important to command the whole team, until the badges came out. The Environmental Protection Agency credentials sent a cold chill up my spine that I will never forget. These inspectors were visiting me, all the way from West Virginia on alleged violations of the clean air act. I was ready to fully cooperate. After grilling me for 7 hours, copying every one of my invoices for the prior 6 months (even rolled in their own copy machine) and inspecting my shop, warehouse, personal and employees vehicles, they left at 4:00 pm with the parting words, we will get back to you. Now, keep in mind they could not or would not tell me what they were looking for, why I was targeted or who made the allegations against my company. 2 weeks after the visit one inspector called and asked for a complete list of all the part numbers of catalytic converters I sell. I faxed that information requested and the wait continued. I spent the next few months wondering where we go from here? What do they think? Are they working up a case against me? Have they found nothing and just decided to drop it? Is there a period of time like a statute of limitations that has expired? The longer this continued the less I slept and the angrier I became. These people were questioning my integrity. For years I had hoped that some of my competitors would be caught for illegal activities and brought to justice. Now I was being accused of something, although I was unsure then then even what that something was. Finally, the last week of Sept 2009 The registered letter arrived. At least I would know the charges against me and prepare a defense. I opened the letter and found charges of 27 violations of the clean air act and the corresponding fine of 37K! However as a first time offender I was eligible for a expedited settlement of 14K if I paid in 30 days (kinda seems like extortion to me). What were the violations? 27 counts of selling used catalytic converters.

Now is where things get really interesting. I call the big wig listed on the registered letter and after allowing him to conference call another agent and a supervisor the 4 of us try to decipher this little fiasco. I ask for the numbers of the invoices that show the violations. "I don't have that information" was the reply. "Then how am I to defend myself if I don't know what led you to this conclusion"? This is when the supervisor chimed in and informed me that the invoices in question had 3 part numbers of converters that she was not familiar with and " I am the aftermarket converter expert here" she said and "if those numbers do not exist then they must be concocted to hide non compliant units" WOW, that makes no sense at all was my response. I asked what I had to do to assure those numbers were in fact fully compliant part numbers and EPA certified units? The first agent said "fax me a letter from the manufacturer stating that they are EPA compliant and invoices from your supplier showing your purchases of those same numbers and quantities during the 6 months included in the investigation and we will consider the evidence.

I called Carsound \ Magnaflow and asked for the information the EPA requested which was faxed to me the next morning. i then faxed that letter along with my supplier invoices showing the purchase of those 27 units in a 7 month period to the EPA on a Thursday morning and waited again until Wed of the next week. The caller ID showed US Gov and a out of town area code. Finally a response, and the conversation went like this. "Well Mr Hogan, it seems there has been a mistake on the part of our contracted inspectors. The information you provided clears up this matter and we now consider the investigation closed.

I hope my story makes each and every one of you think about your processes and procedures. I certainly hope that cleaning and adjusting the rear brake shoes on a customers vehicle does not bring "the man" after me again. Mine was a little different scenario that that of the Midas shops but look how the experience turned my life upside down for 10 months. Many sleepless nights that I hope to never experience again.

Thanks for suffering through this lengthy post. Good luck and a prosperous 2010 to you all.

 

 

I'm glad to hear you cleared your name and reputation with the paperwork trail. Good job there. But, you left one unanswered question... this one bothers me... WHO CALLED YOU IN??? I don't have a problem with the EPA, but I always run into problems with irate customers. Most of my general repairs are electrical in nature (Auto electric specialist) and I've seen people get bent because of the lack of understanding of how the systems work or over the cost of the repairs.

But, I am always looking over my shoulder for that "crack'd pot" customer that has set his vengance on myself or my company....

So.... did ya find out who it was... or have you started to look over your shoulder too....

Curt Hogan Apprentice

Curt Hogan

Posted
Posted

Wow that is a scary story. What do you think prompted this scenario? What if you were like me and just bought a load of inventory from a shop that closed. There is no paperwork on those converters.

 

 

 

We were never told for sure but when I originally asked the 3 investigators, one of them said "the EPA has people who surf the web looking for violators"

I have a website where I sell performance exhaust components for GM Supercharged V6 cars. All 27 violations were catalytic converters part numbers we sell on our site. That why we think the website was target but it makes no sense due to the fact that I am not the largest player in this market . Nor do I get the exposure this competitor does. However if he were to alert the EPA he would be self reporting because he sells off road pipes which I don't.

  • 2 months later...
Gonzo Grand Master

Gonzo

Posted
Posted

Here is another automotive group in trouble over fraudulent practices.

 

NorthJersey.com: Lodi car repair shop paying $250,000 to settle suit

 

 

Unblievable... the first thing that strikes me is that the unsupecting customer would even think they needed such things as "pwr steering flush" and the second is that the business would try it.

 

All of this sounds... again (broken record) of a bait and switch. Have you ever noticed the TV ads for ... lets say... eye glasses...?? "Buy one get one free... or the $29.95 special" When you get there you find out it's one shelf of eye wear.. but only half of that shelf, and only the ones that are on the left side of that half shelf...... "But, since you're here... let me show you the latest styles... oh, they are only $399.00"

 

Call me old fashion, call me frugal... but one thing that pisses me off more than anything else... is the old "reduced price on an item to get you in the door deal..." Always thought that was a crude way of getting them in the door... but... IT DOES WORK... that to me is the unbelievable part... So, I guess, if ya wanna sell power steering flushes, and some "dumb A hole" wants to pay for it... well, let the world keep turning... no wonder I'm so dizzy... BTW... I'll avoid shopping where they offer such crude methods of advertising.... just to let you know.

Gonzo Grand Master

Gonzo

Posted
Posted

Gonzo, the issue in this case was they were offering and selling services they did not have the equipment to perform not that they were offering those services like P.S. flushes. As far as the effectiveness or need for P.S. flushes I would differ with you. Now I grew up in the country. There was a stoplight in my home county and you had to drill for electricity. biggrin.gif Nobody ever did a P.S. flush and honestly I have never done a P.S. flush on any of my own vehicles. However, I have seen as you have P.S. systems with very nasty P.S. fluid and that cannot be good for P.S. pumps or steering racks. In addition on multiple occassions we have cured both noisy and stiff power steering system by doing a flush and adding additive. Thus, we in good faith offer P.S. flushes but we don't push them hard. We believe that P.S. flushes are worth doing although not critcial as a maintenance item. We often offer a flush as a first step to attempt to cure P.S. noise rather than pump replacement and we also offer P.S. flushes when the fluid is dirty.

 

 

I guess it didn't "write" down like I meant it to be. Not that I'm against PS flushes... no I'm not... I meant it as a lost leader.

These guys that do the farm out type work is nothing new to me. Several years ago I had this guy drive by my shop... hit his brakes hard, come running into my shop and tells me "that's my truck, what are you doing with it"

That's when I found out it was farmed out to me from another shop... and they didn't tell the customer... and he found out they were only raising the price to him... and it would have been cheaper to have brought it straight to my shop instead.

 

Sorry for the confusion... Gonzo.... sometimes... I'm just dizzy... (then there was yesterday... spent the day at the dentist...yuk, root canal... thank god for meds...LOL)

Gonzo Grand Master

Gonzo

Posted
Posted

I also think the dealer used this situation to their advantage and to discredit Jiffy Lube. Another case where the writier does not get enough information to write a fair and balanced story.

 

Your situation with the O2 sensor is totally different, those thing happen.

 

 

I believe you have a point Joe, about the Dealer making the other guy look bad. I've been doing this for a long time and that situation is so so so typical. Everybody is trying to gain the trust of the consumer and usually at the defacing of another competitor. I'm not sticking up for Jiffy Lube... I'm sticking up for me... the independent market... there is either not enough info or the writer hasn't got all his facts straight. Anytime there is a dispute between two shops... I think an 3rd one should step in as the arbitrator... not some writer or the owner... niether of which are professionals.

 

It ends up back to my usual bitch.... EDUCATE THE CUSTOMER BUT DON'T FORGET TO EDUCATE THE TECH...!

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      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
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      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
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      Subscribe on YouTube: https://www.youtube.com/carmcapriotto
      Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
      Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 Join our Insider List: https://remarkableresults.biz/insider All books mentioned on our podcasts: https://remarkableresults.biz/books Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom Special episode collections: https://remarkableresults.biz/collections Buy Me a Coffee: https://www.buymeacoffee.com/carm   The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm                                          Click to go to the Podcast on Remarkable Results Radio
    • carmcapriotto
      Failing at Retirement: Building Eight Shops in Eight Years [THA 486]
      By carmcapriotto
      Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode Carm Capriotto talks with Matt Curry and Judy Curry of Craftsman's Auto Care about building one of the automotive industry’s most respected multi-shop operations twice.
      After growing Curry’s Auto Service to 10 locations and retiring in 2013, the Currys returned to the industry with a new vision, launching eight Craftsman’s Auto Care locations in eight years. Matt shares his role as the visionary leader driving momentum and ideas, while Judy explains how operational discipline, marketing, and customer experience keep the business grounded and scalable.
      The conversation explores their “5 Ps” philosophy: People, Policies, Processes, Procedures, and Profits, along with their commitment to employee development, strong culture, customer transparency, and community involvement. The Currys also discuss how Digital Vehicle Inspections and an intentional customer experience helped them earn nearly 10,000 five-star Google reviews.
      What You’ll Learn
      How Matt and Judy Curry scaled multiple successful shop operations Why leadership balance and “staying in your lane” matters The “5 Ps” framework for building a strong shop culture How employee investment drives long-term success Why transparency and DVIs build customer trust How culture and customer experience fuel growth and retention
      Sustainable growth in automotive repair comes from more than technical expertise. It requires intentional leadership, strong systems, a healthy culture, and a commitment to both employees and customers.
      Matt and Judy Curry, Craftsman Auto Care, 8 locations, Virginia Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast: Visit the Website:https://remarkableresults.biz/ Subscribe on YouTube:https://www.youtube.com/carmcapriotto Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/ Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/ Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/ Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976 Join our Insider List:https://remarkableresults.biz/insider All books mentioned on our podcasts:https://remarkableresults.biz/books Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom Buy Me a Coffee:https://www.buymeacoffee.com/carm Special episode collections:https://remarkableresults.biz/collections
      The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/ Diagnosing the Aftermarket A to Zwith Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/ Business by the Numberswith Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcastwith Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/ The Weekly Blitzwith Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/ Speak Up! Effective Communicationwith Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.https://craigoneill.captivate.fm
          Click to go to the Podcast on Remarkable Results Radio
    • carmcapriotto
      15 Headlines in 30 Minutes: Rapid Fire Automotive News For Shop Owners [RR 1091]
      By carmcapriotto
      Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode In this fast-paced episode, shop owner and founder of the Automotive Management Network, Tom Ham, breaks down 15 major industry headlines in just 30 minutes, offering insight into the rapid changes reshaping automotive service, technology, and consumer behavior. From artificial intelligence and electric vehicles to rising car ownership costs and the exploding demand for automotive repair, this conversation connects today’s news with what it means for shop owners, technicians, and the future of the industry. Along the way, Ham also shares several quirky and entertaining stories making waves across the automotive world.
      What You’ll Learn
      Why major tech companies are investing heavily in AI and what that could mean for jobs, pricing, and the future workforce How rising vehicle prices and soaring monthly payments are changing consumer behavior Why maintaining and repairing existing vehicles is becoming a smarter financial decision for drivers How the average age of vehicles on the road is creating unprecedented growth opportunities for auto repair shops Why automotive specialists and skilled trades are becoming some of the most valuable careers in the economy What slowing EV sales mean for automakers and the growing demand for EV-trained technicians How repair shops can benefit from changing economic trends, including larger tax refunds and deferred maintenance Fun and unusual industry stories, including remote-controlled vehicle heaters, backup camera cleaning devices, and vintage vehicle restoration programs
      The automotive industry is entering one of the most profitable and transformative periods in its history. While technology, AI, and shifting consumer habits continue to disrupt traditional industries, the need for skilled automotive professionals is only increasing. As vehicles stay on the road longer and repair demand rises, shops that adapt, invest in training, and embrace emerging opportunities will be positioned for long-term success.
      Tom Ham, Automotive Management Network. Tom’s previous episodes HERE.
      Running a shop is a never-ending cycle of preventing problems and looking for solutions. Automotive Management Network is a 15,000+ member Website full of high-value documents, resources, and tips. Being a member gives you quick access to all the information you need to run a smooth, profitable shop.
      https://www.automotivemanagementnetwork.com/
      https://laborratetracker.com/
      Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Visit the Website:https://remarkableresults.biz/ Subscribe on YouTube:https://www.youtube.com/carmcapriotto Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/ Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/ Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/ Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976 Join our Insider List:https://remarkableresults.biz/insider All books mentioned on our podcasts:https://remarkableresults.biz/books Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom Buy Me a Coffee:https://www.buymeacoffee.com/carm Special episode collections:https://remarkableresults.biz/collections
      The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/ Diagnosing the Aftermarket A to Zwith Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/ Business by the Numberswith Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcastwith Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/ The Weekly Blitzwith Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/ Speak Up! Effective Communicationwith Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.https://craigoneill.captivate.fm
                                               Click to go to the Podcast on Remarkable Results Radio
    • carmcapriotto
      Why ADAS Calibrations Are Being Ignored in Auto Repair Shops [THA 484]
      By carmcapriotto
      Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode Recorded live at the 2026 TST Big Event, host Carm Capriato sits down with shop owners and industry trainers Keith and Liz Perkins for a candid conversation about the evolving future of automotive repair. From the growing demand for private, hands-on training to the dangerous misconceptions surrounding vehicle calibrations, Keith and Liz share hard-earned insights from the front lines of the industry. They also pull back the curtain on how they successfully balance multiple businesses, a family farm, and life as entrepreneurial partners, all while staying deeply committed to technician development and industry advancement.
      What You’ll Learn:
      Why more shop owners are bringing trainers directly into their facilities for personalized, hands-on education How the flat-rate pay system can unintentionally discourage accurate diagnostics and proper repairs The critical importance of vehicle calibrations and why skipping them creates major safety concerns A real-world story of how Keith and Liz challenged a dealership that failed to properly calibrate a vehicle after repairs How Keith’s mobile diagnostics team operates as the “Navy SEALs” of the automotive industry, tackling the most complex repair challenges The productivity systems, AI tools, and organizational habits that Keith and Liz use to manage multiple businesses and family responsibilities Their perspective on partnership, marriage, and entrepreneurship, including why success is rarely a perfect 50/50 split Updates from the NASTF board, including a new mobile app designed to simplify D1 security processes
      This episode is a powerful reminder that professionalism in the automotive industry extends far beyond fixing vehicles. It requires continuous education, accountability, clear communication, and a commitment to doing the job correctly, even when it’s difficult or inconvenient. Keith and Liz Perkins demonstrate how technical excellence, strong systems, and true partnership can create lasting impact both inside and outside the shop.
      TST Big Event: https://tstseminars.org/
      Liz and Keith Perkins, Previous episode HERE.
      L1 Automotive: https://www.l1diagnostics.com/
      L1 Automotive Training: https://l1training.com/
      Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast: Visit the Website:https://remarkableresults.biz/ Subscribe on YouTube:https://www.youtube.com/carmcapriotto Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/ Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/ Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/ Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976 Join our Insider List:https://remarkableresults.biz/insider All books mentioned on our podcasts:https://remarkableresults.biz/books Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom Buy Me a Coffee:https://www.buymeacoffee.com/carm Special episode collections:https://remarkableresults.biz/collections
      The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/ Diagnosing the Aftermarket A to Zwith Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/ Business by the Numberswith Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcastwith Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/ The Weekly Blitzwith Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/ Speak Up! Effective Communicationwith Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.https://craigoneill.captivate.fm
          Click to go to the Podcast on Remarkable Results Radio


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