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Are You Affiliated with a Nationwide Program? If so, Why?

Joe Marconi
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bantar Community Regular

bantar

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We use the Pronto Warranty Program. 2yr/24000 miles. It was $420 annually last year and $600 this year.   We have it for my "peace of mind" should someone be traveling and break down.   I'd rather know that they had coverage than worry to death.  

I've been on the receiving end and they paid full boat.   I've had a customer use the program and it only covered the failed part and labor, but of course, the customer didn't use the warranty.   They paid, and I had to submit for reimbursement for them.   Didn't cover the entire bill as there was a secondary problem uncovered, but related to the part failure.    So, I'm a little less confident in them, but the warranty covers the installed parts as it should.

This warranty covers me regardless of where I buy parts, subject to the exclusions of things like rebuilt motors and others.   So, I'm not required to buy from any specific vendor.    We handout a tri-fold warranty card with each invoice.   We don't promote it with signage, but do promote a Nationwide Warranty during check in or out as needed.

They also offer affiliate programs for other vendors, such as AVI on Demand, Enterprise Rental, etc.

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      Want to End Your Technician Shortage? Focus on Retention!
      By Joe Marconi in Joe's Blog
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      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”

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