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Vehicle pick up and drop off service

FROGFINDER

By FROGFINDER
in General Automotive Discussion

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JimO Collaborator

JimO

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We have always offered rides and it has worked out very well. A major segment of our customer base comes from corporate offices that surround our location with the remaining smaller segment sourced from local residents. Providing rides minimizes anyone waiting for their vehicle which I prefer. I have nothing against customers waiting but we lack the space for an isolated waiting area so rides just works out better for everyone. We text every customer when their vehicle is completed and invariably they get a ride from a co-worker or family member to pick up their vehicle. When required we will also pick them up but it seems that if we keep them informed of completion in a timely manner they have adequate time to arrange their own transport back. We have some customers who require additional assistance which when needed we will pick-up the vehicle and delivery it on completion. Whether we are providing a ride to work, to home or complete pick up and delivery we limit our range to our local area and it has always been respected and appreciated by our customers.

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FROGFINDER Rising Star

FROGFINDER

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On 1/15/2020 at 4:47 PM, FROGFINDER said:

Anybody offering vehicle pick up and drop off service at customers home or workplace? How is it going? 

I am asking if  when a customer contacts your shop, Do you pick up the vehicle from the home or office and return the vehicle after being serviced without the customer having to come with the car?

 

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CAR_AutoReports

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We have 3 loaners and offer local rides to work, anything within 2-3 mile radius would generally qualify for a ride.

We were a part of the RedCap Valet trial program and quite honestly, didn't find much use for it when we tried it.

If a customer needs a ride and we can't provide one... we just call an Uber from the shop account.  But we found that with extended repair times, customers don't want a ride to work or a ride home... they want alternate transportation while their mode of transport is down.

Our loaner car insurance is really inexpensive considering what we are actually getting and able to offer. 

 

We have casually offered to pick up and drop off, but haven't had many people take us up on it or want it.  Especially with the loaners available.

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