Parts cost at 18%, is it really possible?
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By Joe Marconi in Joe's BlogTypically, when productivity suffers, the shop owner or manager directs their attention to the technicians. Are they doing all they can do to maintain high billable hours? Are they as efficient as they can be? Is there time being wasted throughout the technician’s day?
All these reasons factor into production problems, but before we point fingers at the technicians, let’s consider a few other factors.
Are estimates being written properly? Are labor testing and inspections being billed out correctly? Are you charging enough for testing and inspecting, especially for highly specialized electrical, on-board computer issues, and other complex drivability work? Is there a clear workflow process everyone follows that details every step from the write-up to vehicle delivery? Do you track comebacks, and is that affecting production? Is the shop layout not conducive to high production? For example, is it unorganized, where shop tools, technical information, and equipment are not easily accessible to every technician? Are you charging the correct labor rate and allowing for variables such as rust, vehicle age, and the fact that most labor guides are wrong? Also, is there effective communication between the tech and the service advisor to ensure that extra labor time is accounted for and billed to the customer? These are a few of the top reasons for low productivity problems. There are others, but the main point is to look at the entire operation. Productivity is a team effort. Blaming the techs or other staff members does not get to the root cause in most cases.
Maintaining adequate production levels is the responsibility of management to create the processes that will lead to high production while holding everyone accountable.
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By carmcapriotto
Can proper equipment equal higher efficiency? Justin Allen, a Manufacture's Rep for Hunter Engineering Company, continues to help shop owners understand that investing in the right equipment can increase the shop's profitability, save time, and build trusting customers. Justin Allen, Manufacture's Rep, Hunter Engineering Company Show Notes
Trends- ideas about automation and tracking your efficiency and productivity. Everything is driven toward reducing errors, reducing errors for your technician. Hunter Quick Lane/Quick Check Drive- the digital photos of the vehicle and the actual alignment measurements. It takes the opinion out and is completely objective. "Sale people go arm in arm with shop owners to face this battle every day, and the battle is rusted nuts and bolts, and the battle is technology, that it's evolving so quickly that we can't seem to stay on top of it." If you're not being successful with the equipment, then something went wrong. Only 5-15% of automotive shop owners are engaged in active training and growth Don’t be the frog in the pot of water- are you seeing what is around you? Helping shop owners understand that investing in advanced equipment can increase the shop's profitability, save time, and build good trusting customers. About 400 sales reps in North America and about 400 service technicians- local classes are also available. Stress reduction- what can a new piece of equipment do to make me more efficient?
Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
Click to go to the Podcast on Remarkable Results Radio
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By Joe Marconi
National Pearl Harbor Remembrance Day, also referred to as Pearl Harbor Remembrance Day or Pearl Harbor Day, is observed annually in the United States on December 7, to remember and honor the 2,403 Americans who were killed in the Japanese surprise attack on Pearl Harbor in Hawaii on December 7, 1941, which led to the United States declaring war on Japan the next day and thus entering World War II.
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By Joe Marconi
While I am not an Auto Shop Owner anymore, my work with Elite as a business coach puts me in touch with a lot of shops around the country. And while business is still good, there are signs that it may be slowing as we head into the winter season. Perhaps the effect of inflation and the cost of living.
What do you see in your market? And what should we do to maintain business through a potential slowdown?
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By carmcapriotto
We are back at Tom Sciortino's Total Automotive for a special Field Trip! Tracy learns how to change the oil on her car for the first time, from the guidance of automotive intern, Jay Mack. Join Tracy Capriotto as she accelerates her learning curve within the automotive industry.
Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE
Key Talking Points
Maintenance service vs oil change Why oil changes are important How to change the oil Checking tires
Connect with the Podcast:
Aftermarket Radio Network
Subscribe on YouTube
Visit us on the Web
Follow on Facebook
Become an Insider
Buy me a coffee
Important Books
Check out today's partner:
Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
Click to go to the Podcast on Remarkable Results Radio
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