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Mechanic tried to open sun roof and now it wont close

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A customer came in with a 2002 Mercedes C230 and my "C" mechanic took it for a test drive. For some reason (he says accidentally) he hit the sun roof and the interior part opened and will not close. The customer tells us that it was broken when she bought the car and she took it some where to have them put it back and she has not messed with it since them. I feel that we should fix it but my head mechanic says he will not mess with it because he has no experience with it. I can tell him to do it anyway but don't want to end up in a bigger mess than I am in right now. I would like to hear how you guys have dealt with situations like that.

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