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Hazards of the Road

Pot holes, rough railroad crossings, and uneven pavement are just a few of the hazards of the road that can send you to the repair shop. They can tear up the undercarriage, bend suspension parts, and ruin components. Not to mention the damage to the rims and tires or the front end alignment. We all know how it happens, those things just seem to dart out in front of you with no warning. There you are zooming down the road sipping your morning coffee when all of a sudden you hit one of those car-swallowing pot holes. The coffee flies everywhere, and then your steering wheel starts shaking back and forth. It’s time to make a call to the repair shop.

Undercarriage and suspension damage from pot holes is fairly common. But, there are those occasions when an unwanted passenger hitches a ride underneath the car, too. Ah yes, those bits and pieces of a darting squirrel or road debris that get lodged in the under carriage from time to time. Sometimes you swerve or slam on the brakes, or you might try honking the horn or flash your brights at it. But, due to road conditions, visibility, speed, the weather, or that extra sip of coffee while changing the radio station makes hitting it unavoidable, and now you’ve acquired a new passenger under your car. And, who gets to remove what’s left? Your local mechanic, that’s who.

The diversity in these sudden hitchhikers are endless. I’ve seen everything from an aluminum ladder to road kill. Plastic bags and construction debris are probably the most common stuff I run across. In fact, a few years ago a Jeep rolled in with a differential leak that turned out to be a large garbage bag wedged into the rear seal. It was so impacted in there it actually popped the seal out of the housing. It must have made one heck of a noise as it wrapped tighter and tighter around the drive shaft.

I’m sure a lot of mechanics have seen worse than I have, especially the body shop techs. But I don’t recall any mechanics or body shop tech classes ever going over road debris or squirrel removal. Even if it was a class I missed, I don’t think you could explain the diagnostics to a customer as to how a spare tire flying out of a pickup had just the right angle, and just the right momentum to crack the crank sensor in two pieces, but didn’t do any other damage under the their truck. (Trying to involve their insurance company on that one.) Yeah, it really did happen to an old Ford truck that came in my shop.

I’m not immune to road debris either. I’ve collected my fair share of screws, glass, cardboard boxes, and hitchhiking varmints. The most memorable one was back when my wife and I first got married. We made the long trip to her home town in Nebraska in the middle of one of the worst winters in memory. One morning we decided to drive around town and see what had changed since the last time we were up there. It’s a really small town set amidst miles of corn fields, no grocery store, one gas station, two churches, and three bars. (Priorities ya know) The big excitement in town this winter was the stock pile of corn that was at the Co-op at the train depot. For one reason or another they couldn’t load the grain into the silos. Maybe the conveyor was frozen or the silos were full. I never asked why, besides it was 35 below zero out there, and I wasn’t about to get out of the warm car and ask.

Since there wasn’t anywhere else to put all this corn, they just piled it up right there in the middle of the street. It stretched from side walk to side walk and was higher than the telephone poles. We couldn’t turn around, or back up because there were even more gawkers checking out this huge pile of corn behind us. Instead, we followed the tracks on the edge of the pile from the previous car. As we carefully negotiated over part of the curb and part of the mound of corn (as gingerly as possible) the icy crust of snow on this massive pile of corn gave way and shifted the whole thing just as we went through.

A day or so later, we both caught a whiff a foul odor emanating from the bottom our car. It had the unmistakable smell of burnt corn bread. It seems we didn’t clear that pile of corn all that well, because the catalytic converter shield scooped up a bunch of the corn and some of the snow and turned the converter shield into a mini skillet. It took me hours of lying under the car (in the freezing cold) with what tools I had to clean most of it off. Then I took our family corn machine to the nearest town that still had a car wash open, trying to wash out the kernels faster than the water spray could froze. The smell of the burnt corn lingered for weeks afterwards despite several car washes.

Cooked corn, yea that was a mess but, it doesn’t compare to some of the other things I’ve removed. Such as mangled deer, mice, rabbits, or worse yet… a skunk. I’m not real squeamish when it comes to the blood and guts part of it but, the stench… oh the smell. Years ago after one of my “de-skunking” episodes my uniform guy told me he would rather I just throw those shop rags away instead of turning them back in.

Nothing surprises me anymore when it comes to a customer’s car which has just hit a pot hole or ran over something and their car needs my attention. Anymore, I don’t get all that excited when I find something like a sneaker jammed inside the right front tire rim and it has somehow ripped the ABS sensor wires completely off. I just smile, change out the sensor, and remove the shoe. I’ll add it to the pile of stuff I show the customer after the repair is completed. Needless to say, ya do get a few quirky looks at the counter from time to time. Often times they can’t remember running over something.

 

But, it is what it is… just another day at the shop dealing with hazards of the road.


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Posted

"corn" if you had it placed in the right spot and had a means to catch liquid coming off, you could of made some gasohol to help pay for the trip back home!

Posted

Inspiration is every where. I never know where a new story idea will come from. This one started after my wife reminded me about our "corn" car after she forgot that the corn bread was in the oven. The smell reminded her of the trip. too funny

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  • 3 weeks later...
Posted

We had a weird one the other day. I heard this girl coming long before she pulled in, she ran over a good sized roll of bright blue pex pipe. No damage, but it coiled itself around every suspension item and was dragging like some type of redneck just married streamer.

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         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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