Quantcast
Jump to content


shortage of good techs


skm

Recommended Posts

I have been a Tech for a very long time, I have noticed that techs of a good caliber are getting less and less, Who or what do we really have to blame for this? Schooling costs, Laziness, Lack of drive? I think all of this has a part in it, but about a year and a half ago I was looking to buy an new Scanner. I talked with and sampled all the top tool dealers products. What I noticed about most of them especially Snap on is that is seems everything links to a website that will help you with your diagnostics, so what are we really paying for the diagnostic equipment or the "support" that comes with it? I think these things are doing our techs a disservice you can not fix the car over the phone or through a website. You need hands on and to know what you are looking at, if you can do that you can fix cars at a much faster pace.

 

Needless to say I went with a much cheaper Scanner that does just great, all I need is a Data Stream, some bidirectional communications, and the ability to write some things to the computer . So why pay all the money ??

Link to comment
Share on other sites

Needless to say I went with a much cheaper Scanner that does just great, all I need is a Data Stream, some bidirectional communications, and the ability to write some things to the computer . So why pay all the money ??

 

This one is a pretty easy answer for me. We use Identifix at our shop, which is (more or less) what the Snap-On scanners have built into them. A lot of older guys laugh at Identifix; however, for me it is all a statistics game, and Identifix helps you win that game. I'll give you an example:

 

Let's say you have a normal car with a lean code come in. You could start old school with it ... smoke the engine, spray some propane around the intake boots, scope the MAF and/or O2 sensors, check the PCV for cracks, etc etc...

 

Or...you could go on Identifix, see that 105 techs replaced the PCV to solve this issue. Statistically, it is probably the PCV causing the issue on this particular vehicle. I'll start my diagnosis there, check out the PCV, and move on.

 

Both methods work ... I just like getting to the issue quicker.

  • Like 1
Link to comment
Share on other sites

 

This one is a pretty easy answer for me. We use Identifix at our shop, which is (more or less) what the Snap-On scanners have built into them. A lot of older guys laugh at Identifix; however, for me it is all a statistics game, and Identifix helps you win that game. I'll give you an example:

 

Let's say you have a normal car with a lean code come in. You could start old school with it ... smoke the engine, spray some propane around the intake boots, scope the MAF and/or O2 sensors, check the PCV for cracks, etc etc...

 

Or...you could go on Identifix, see that 105 techs replaced the PCV to solve this issue. Statistically, it is probably the PCV causing the issue on this particular vehicle. I'll start my diagnosis there, check out the PCV, and move on.

 

Both methods work ... I just like getting to the issue quicker.

I see, but as you pull the code you can easily check the operation of the maf and the o2 , now the rest can easily be checked with a smoker made at a good size vacuum port at the intake and blocking the air induction tube at the air filter.. So that was part of my initial question why are good techs becoming scarce, one of my thoughts were all these identifix type things out there, yes they may point you to the most likely cause but what have you learnt? nothing that is the same as the dyi guy googling and youtubing in my opinion. Like I was saying now a days no body wants to learn how things work lets just look up and see what people have found. It is hard to find techs out there that understand the computer systems, know how they work , know what sensors are used for how they work how the computer process these readings (basically just accessing different charts) and then reacting with actuators. Like I said the real tech now a days is a dying breed sad :unsure:

Link to comment
Share on other sites

I see, but as you pull the code you can easily check the operation of the maf and the o2 , now the rest can easily be checked with a smoker made at a good size vacuum port at the intake and blocking the air induction tube at the air filter.. So that was part of my initial question why are good techs becoming scarce, one of my thoughts were all these identifix type things out there, yes they may point you to the most likely cause but what have you learnt? nothing that is the same as the dyi guy googling and youtubing in my opinion. Like I was saying now a days no body wants to learn how things work lets just look up and see what people have found. It is hard to find techs out there that understand the computer systems, know how they work , know what sensors are used for how they work how the computer process these readings (basically just accessing different charts) and then reacting with actuators. Like I said the real tech now a days is a dying breed sad :unsure:

 

why would you want to do it that way? i disagree with most of what you said. I have seen great techs use identifix etc to form their diagnosis, your stupid not to if you have it available. A good tech knows that information is power and if you can shave of 15 minutes, 20 minutes or whatever off of your diag time then your are an even better tech. Why should a tech waste the time to set up a smoke machine when a production vehicle comes in with a engineering problem. Thats the beauty of production cars, most of them have the same problem.

 

Case in point, the best tech i have ever had was an identifix king. He would pull the code, identifix the problem, verify that problem look for maintenance and move on to the next one all the while our "seasoned" old school guys are wasting their time piddling around with the other stuff. He always ran more hours, INCREASED HIS ACCURACY and increased his productivity way more than the others.

 

Why wouldnt you want EVERY bit of information to help you give a better, more accurate diagnosis is beyond me.

 

Enjoy.

Link to comment
Share on other sites

Case in point, the best tech i have ever had was an identifix king.. I guess you didn't really understand my question... but anyway I feel sad that your best tech is a indentifix king. What happens if you internet is down for what ever reason for some time, days or even weeks. How are you going to get work done? If they lean on identifix, if it is not there then what? You seem to think it takes a lot of time to do these tests, well it really does not if you know what you are doing. My point exactly why are good techs hard to find. I guess you just answered that. Nobody cares to learn to be a real tech and maybe you are right why should they ? Hey just get on the computer and look for an answer , now if your doctor was to diagnose you the same way I think you would have a problem with it . What if your doctor asked you some questions then got on WEB MD and prescribed you medicine that most doctors found to help the problem? You would be comfortable with that? After all people are production things as well. We all have the same parts and function the same way hmmmmm..

Edited by skm
Link to comment
Share on other sites

its not that we found this guy in the gutter and said, here, log into this website, your a tech now. You should climb up out of the dark ages, i understand you dont like technology and it has made you feel cheated some how but it is a tool same as your wrench, not using it because its a computer that has prior technician experience and knowledge collected on it is just dumb to me.

 

But hey, to each his own, i prefer a collaboration of things for a diagnosis, you want only whats in your head, my monies on the guy that can verify his work.

 

Seeya.

Link to comment
Share on other sites

its not that we found this guy in the gutter and said, here, log into this website, your a tech now. You should climb up out of the dark ages, i understand you dont like technology and it has made you feel cheated some how but it is a tool same as your wrench, not using it because its a computer that has prior technician experience and knowledge collected on it is just dumb to me.

 

But hey, to each his own, i prefer a collaboration of things for a diagnosis, you want only whats in your head, my monies on the guy that can verify his work.

 

Seeya.

Wow sorry if I hit a nerve.. and its not about technology, and I don't live in the dark ages I just believe in knowing what you are working on sir. I did not personally attack you, so please don't attack me, maybe the truth hurts? Maybe if your computers go down you may have a problem? I don't know and am sorry you feel you need to pay lots of money for subscriptions to things so you can fix your cars when your techs should have that knowledge in their heads. My point to of the whole thread " shortage of good techs". relax, take a deep breath, I'm not going to effect your life or your business

 

see ya B)

Link to comment
Share on other sites

you didnt hit a nerve, im not upset, i dont care what you do, i was merely pointing out your level of thinking is flawed. i hope you change that type of thought process when you open a shop or you just might be here asking why your failing ;)

 

have a good one!

Link to comment
Share on other sites

you didnt hit a nerve, im not upset, i dont care what you do, i was merely pointing out your level of thinking is flawed. i hope you change that type of thought process when you open a shop or you just might be here asking why your failing ;)

 

have a good one!

Thanks, my way of thinking wasn't about running a business it was simply about well trained techs, as I am sure you know from running a business that there are a lot of hacks and parts changers out there. And good techs being hard to find. That is all. I am sure I will do fine if and when I decide to open a shop. Thanks for your input

 

have a good one as well !!

 

p.s I googled your shop saw a picture of it very very nice I defiantly give your props ! ;)

Edited by skm
Link to comment
Share on other sites

If the internet is down and we don't have access to identifix and mitchell, basically trying to diagnose a car without a service manual, we get the internet fixed. I still have about 50 old school 12" thick service manuals, the last time i opened one was 1994. I am glad those days are gone. I've worked at shops where the boss was too cheap to provide any service manuals or information. I quit like every other good tech. No information = no accurate repairing that's just the way it is. I have a manual for my 1963 tractor. Learn by doing is a recipe for mistakes.

 

I understand your thoughts on kids that can't figure it out, but they are actually smarter than us old guys that keep getting a bigger hammer. 😇

  • Like 1
Link to comment
Share on other sites

Thanks, my way of thinking wasn't about running a business it was simply about well trained techs, as I am sure you know from running a business that there are a lot of hacks and parts changers out there. And good techs being hard to find. That is all. I am sure I will do fine if and when I decide to open a shop. Thanks for your input

 

have a good one as well !!

 

p.s I googled your shop saw a picture of it very very nice I defiantly give your props ! ;)

i hear ya, and yes, there are hacks out there and we dont like them and agree good techs are getting harder to find. Im actually not the owner, im the general manager but thanks!

Link to comment
Share on other sites

If the internet is down and we don't have access to identifix and mitchell, basically trying to diagnose a car without a service manual, we get the internet fixed. I still have about 50 old school 12" thick service manuals, the last time i opened one was 1994. I am glad those days are gone. I've worked at shops where the boss was too cheap to provide any service manuals or information. I quit like every other good tech. No information = no accurate repairing that's just the way it is. I have a manual for my 1963 tractor. Learn by doing is a recipe for mistakes.

 

I understand your thoughts on kids that can't figure it out, but they are actually smarter than us old guys that keep getting a bigger hammer.

I hated those old manuals, also had the labor guide in one of those huge books. Agreed we need information. I use shop key pro for wiring diagrams, tsb's, and specs and maybe code setting protocol having information is not what my thread was suppose to be about, you can have all the info in the world and still not be able to fix a sandwich let alone a car. The knowledge needs to be there.

 

have a great day guys

Link to comment
Share on other sites

skm it's an easy question to answer, shops do not pay near well enough and now we have a shortage. I like identifix, mitchell and the other programs to help easily find known issues but IMHO this can hurt shops in 2 ways. First being that the techs get rusty as they are dependent upon others doing the work for them and the second being the owners don't want to pay more because the computer is doing all the work.

 

I'd rather have my guys spend the extra 15 minutes and diag it for themselves to keep them sharp and have others copy their work on identifix. Remember guys, I said I like the programs I just don't like guys getting dependent on them.

  • Like 1
Link to comment
Share on other sites

skm it's an easy question to answer, shops do not pay near well enough and now we have a shortage. I like identifix, mitchell and the other programs to help easily find known issues but IMHO this can hurt shops in 2 ways. First being that the techs get rusty as they are dependent upon others doing the work for them and the second being the owners don't want to pay more because the computer is doing all the work.

 

I'd rather have my guys spend the extra 15 minutes and diag it for themselves to keep them sharp and have others copy their work on identifix. Remember guys, I said I like the programs I just don't like guys getting dependent on them.

pretty much my thoughts exactly. <_<

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By carmcapriotto
      In the previous episode Craig told the story of a serious encounter while on his regular evening ruck. Telling a story that is still being ‘experienced’ is a challenging matter! 
      Common advice for communicators is to be cautious about speaking on things you are still going through - it can be difficult while facets of an event are still being processed.
      This episode serves as a consolidation of further takeaways after some decompressing.
      Further conversations over the weeks since the event revealed new and sometimes startling details.  It turns out the suspect in the case had pulled a knife on three park workers and had also been accused of threatening another individual at park facilities nearby. 
      Note:  Craig’s takeaways from this event are based on his perspectives and from trusted counsel.  If you have feedback or analysis for our listeners regarding this event and are trained in law-enforcement, security or related fields - please reach out via email to [email protected].  Your input would be appreciated for anyone who feels compelled to speak up- but wants to be safe!
      Three separate local news stations interviewed Craig in the wake of the event.
      The suspect is still at large despite being known to police and possibly having been stopped by police before they secured evidence of a crime being committed. 
      Links to Local News Stories:
      Wood TV 8 - https://www.woodtv.com/news/grand-rapids/several-graves-damaged-at-grand-rapids-cemetery/
      Wzzm13 -
      https://www.wzzm13.com/article/news/local/caught-camera-runner-captures-moments-man-vandalized-grand-rapids-cemetery/69-eb719d08-0b90-43b0-8872-abb795e999bb
      Fox17
      https://www.fox17online.com/news/local-news/grand-rapids/its-heartbreaking-major-damage-overnight-at-grand-rapids-cemetery
       
       
      Thank You To Our Partners:
      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.
      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com
      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!
      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.
      Contact Information
      Email Craig O'Neill: [email protected]  
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
       
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Do you believe that every shop has a culture, whether intentional or not? Discover how to define your desired culture and lean into empowering leadership and personal development. This episode is packed with actionable insights and real-life stories to help you transform your shop’s culture from the ground up. Whether you’re struggling with high turnover or just want to create a more positive work environment, this discussion has something for everyone. Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Maryann, Small Biz Vantage. Maryann’s previous episodes HERE. Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. [email protected] Show Notes
      Rick White on Culture (00:04:55) Rick White challenges the idea of "no culture," emphasizing intentional versus unintentional culture. Maryann Croce on Defining Culture (00:06:59) Maryann Croce discusses the importance of defining desired culture for employee engagement and customer perception. Discussion on Culture's Impact (00:11:53) The panel discusses how culture affects profitability, sustainability, and enjoyment in the workplace. Unethical Practices and Culture (00:12:44) Carm emphasizes the connection between poor culture and unethical practices within a business. Personal Development (00:14:09) Dave discusses how personal development influences a shop owner's ability to cultivate a positive culture. Rick White on Wisdom vs. Knowledge (00:16:54) Rick contrasts knowledge and wisdom, stressing the importance of applying knowledge to create a strong culture. Poor Culture Indicators (00:17:55) Discussion on signs of a poor workplace culture, including low morale and unsafe environments. Lack of Trust and Engagement (00:18:35) Exploration of how absence of trust leads to employee disengagement and its negative impact. Leadership and Growth (00:19:07) Importance of strong leadership for shop success and personal investment in leadership development. Business Ownership Realities (00:24:02) Reflections on the challenges of business ownership and the unexpected demands it brings. Hope and Future Potential (00:27:19) Emphasizing the need for hope and setting high goals to maintain motivation in business. Cultural Shifts and Coaching (00:30:38) Encouragement for gradual cultural improvements and the importance of seeking guidance from coaches. Core Culture Ingredients (00:33:17) Identifying key elements of a positive culture, including leadership behavior and employee recognition. Understanding Culture (00:37:00) Discussion on the significance of culture in a shop and the difficulty of addressing toxic behaviors. Toxic Employees and Culture (00:37:37) Rick shares experiences with toxic employees and how their negative impact can be mitigated. Firing Toxic Behavior (00:38:41) Dave narrates a tough conversation where he separates an employee's behavior from their identity. Difficult Conversations (00:41:06) The importance of having tough conversations to maintain a positive workplace culture is discussed. Burnout and Culture (00:42:46) The effects of burnout on shop owners and the necessity of a supportive culture are highlighted. Culture Change in Teams (00:46:45) The need for team members to see themselves as part of a whole is emphasized through a TV show example.
      Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                      
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      This episode of Business by the Numbers is Part 3 (and the final part) of the 2024 benchmark series! What separates the most profitable auto repair shops from those struggling to turn a profit? Today, he's tackling that question using financial data and real-world insights from hundreds of shops across the industry. What you'll take away from this episode:
      Understand what the top 10% of shops are doing right – and what the bottom 10% are doing wrong. Why labor productivity is actually the most important predictor of profitability. Why do understaffed shops often outperform overstaffed ones? How profitability peaks as a shop grows and optimizes, but also how maintaining that peak can be unsustainable. The ongoing debate on flat rate vs. hourly pay for technicians and service advisors, and how it impacts shop performance. Download the Benchmark Report for yourself and follow along! https://info.paarmelis.com/2024-automotive-industry-benchmark-report  
      Thanks to our partner, NAPA TRACS
       
      Did you know that NAPA TRACS has onsite training plus six days a week support?
      It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.
      Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com
      Thanks to our partner, Promotive
      It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
      Paar Melis and Associates – Accountants Specializing in Automotive Repair
      Visit us Online: www.paarmelis.com
      Email Hunt: [email protected]
      Download a Copy of My Books Here:
      Wrenches to Write-Offs Your Perfect Shop   
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
       
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Why Clear Tech Labels Are Crucial for Smooth Operations #podcast #autorepairbusiness #podcastclips
    • Sell your car with CarBrain
    • By carmcapriotto
      Join our panel of shop owners as they discuss the worst advice they've received in the automotive business: "Be the cheapest in town; it will get you more business." "Don't give a price over the phone." "Don't get personal." "DVI's are not worth the extra time." "You'll never make it because you're too honest." "Don't hire a business coach." Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE. Judy Zimmerman Walter, Zimmerman’s Automotive, Mechanicsburg, PA. Listen to Judy’s other episodes HERE. Jesse Matthews, Matthews Mobile Mechanic LLC. Listen to Jesse's other episodes HERE Brian Winograd, Broadway Transmissions and More, Red Lion, PA Show Notes
      Judy's Experience with Cheap Advice (00:02:57) Judy shares her father's experience with advice to be the cheapest to attract customers. Bill's Perspective on Pricing (00:03:47) Bill discusses the pitfalls of being the cheapest and the importance of quality over price. Brian's Insights on Industry Standards (00:06:29) Brian emphasizes the value of hiring professionals for quality work in any industry. Communication of Value (00:10:46) Brian highlights the need for better communication of the value provided to customers. Jesse's Coaching Advice (00:12:22) Jesse recounts his father's skepticism about business coaching and the importance of seeking guidance. Brian on the Value of Websites (00:14:03) Brian recalls being advised against investing in a website, which he later found invaluable. The Inner Business Person (00:16:44) Carm discusses the concept of the "inner business person" and its importance in business growth. Judy's Advice on Competition (00:17:47) Judy shares a piece of dubious advice about removing competitors' oil stickers, highlighting ethical concerns. Shop management systems (00:18:28) Discussion on the significance of effective shop management systems for profitability and efficiency. Handling customer inquiries about pricing (00:20:45) Exploration of the complexities surrounding giving prices over the phone and customer engagement. The art of conversation with customers (00:21:04) Emphasis on the need for better communication skills to engage customers effectively. The value of customer trust (00:22:45) Discussion on how to build customer trust and the importance of in-person interactions. The role of visual aids in service (00:26:12) Highlighting the effectiveness of visual aids in explaining vehicle issues to customers. Customer misconceptions about vehicle maintenance (00:27:20) Addressing common customer beliefs about car longevity and the need for regular service. The value of coaching in business (00:28:30) Discussion on the advantages of hiring coaches for personal and business growth. Mentorship groups as a resource (00:31:34) Exploring the benefits of mentorship groups for shop owners seeking guidance and support. Accountability in coaching (00:34:35) The importance of having a coach who holds you accountable for your business actions. Discussion on Humility and Growth (00:34:48) Brian shares his journey of learning humility and the importance of accepting advice for personal growth. Confession and Reflection (00:37:12) Carm acknowledges Brian's confession about recognizing personal issues as a barrier to success. Advice on Social Media (00:37:49) Carm warns against seeking advice on social media, emphasizing it can lead to poor decision-making. Critique of Low Pricing Strategies (00:38:21) Judy discusses the dangers of lowballing business prices to attract customers, advocating for value instead. Integrity in Business Practices (00:39:15) Brian reflects on the importance of honesty in business, sharing a personal story about integrity. Finding Mentorship and Growth (00:41:47) Jesse emphasizes the value of mentorship and learning from various sources to improve business practices. Shift from Training to Education (00:43:10) Carm proposes changing the terminology from "training" to "education" to enhance the learning experience. Personal Investment in Business (00:44:25) Bill stresses the importance of taking business personally and aligning it with core values for success. Educating Customers (00:46:06) Carm concludes with the need to educate customers about services rather than simply responding to their demands.
      Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections                      
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors

×
×
  • Create New...