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Posted

I am currently producing $800.00 per lift per day in labor dollars. This does not include parts sold, and for the purpose of this question I do not want to include any parts revenue nor profits of parts per lift. I am talking about labor dollars produced per lift only. There is one man per 2 lifts side by side. So in this scenario we have 4 lifts 2 techs.

 

Is there anyone out there that is producing more than this and how?

 

The base hourly rate is $125.00 per hour.

The hours are from 8:00 am to 5:00 pm. No overtime worked or calculated in this equation.

 

I am trying to refine my system and I'm wondering if there is something I'm missing or not seeing. I do not want to add a tech necessarily because there is a point of deminishing returns I feel. I like the 1 tech per 2 lifts system because I find it extremely workable and efficient when it comes to payroll.

 

One tech costs $520.00 per day all in after all costs and produces $1600.00 per typical day. I consider it ok but not terrific. How can I improve this scenario?

  • Like 1
Posted

That sounds terrible to me. You should fire both techs immediately and give them my phone number.

 

Sent from my DROID RAZR HD using Tapatalk

Posted

That sounds terrible to me. You should fire both techs immediately and give them my phone number.

 

Sent from my DROID RAZR HD using Tapatalk

Hahaha agreed. Send them my way.

 

I'm confused as to your problem...

Posted

Hahaha agreed. Send them my way.

 

I'm confused as to your problem...

What I'm trying to work out is the lapse of lift productivity. IF the lifts are at 100 percent productivity they should be producing $1125.00 per day per base hourly rate, right now they are $800. per day. Which means there is an innefficiency. I need to bridge the gap. If I add another technician to another 2 lifts I still have the same problem multiplied x 3 employees and so on and so forth. So the purpose of the question is a matter of improvement not complaints.

 

And the question is, can this inefficiency be solved and how? The question is not "What is your problem if you are making money?" but rather, "How can I maximize the shops time and space?"

 

Can it be done and if so how? So with 8 lifts I have a deficit. 3 dead hours per lift per day. Which means I have the capacity to deliver 120 more hours per week which would equal $13000.00 more weekly.

Forgetting the extra income or the production value, I am certain no shop owner wants a piece of equipment or employee in there shop that is 2/3 efficient. This is in no way and absolutely NOT a complaint against the employees. They are second to none. This is a matter of equipment potential and possibilities. This is a matter of intelligence and "problem" solving of shop inefficiencies. How do we make things better?

 

Of course one can say raise the price or charge more if you want to make more money but that still doesn't solve the 2/3 efficiency issue. The purpose is to maximize what already exists, not look for excuses or settle for the status quo. It's time to raise the bar.

 

Problem : 2/3 efficient

  • Like 1
Posted

So your trying to get your guys to flag 200% of book time is what it sounds like. Is there always a car on every lift? Maybe you need 3 techs to 5 bays to hit 100% on every lift. Your guys are getting it done maybe you just need more.

  • Like 1
Posted

I understand your thinking, $/bay or $/lift is a standard used by many, and I see you are not satisfied with $/tech accounting, so adjust your definition of bay. One bay in your situation is 40' wide containing 2 lifts. Its a very efficient system, we run 3 bays/lifts per tech. Cars go in/up/down/out if there's a holdup we move to the next lift. Unless a guy is doing tires he can't get much over 70% per lift. Waiting for parts, waiting for approval, swing and miss takes up time. You've come full circle, guys are doing 140% with 2 lifts. Try giving your best guy 3 lifts you might be getting 210% out of him even though you are "losing" 90% on lift productivity.

 

You might find the less efficient the lift becomes the more efficient the man becomes.

  • Like 1
  • 1 month later...
Posted

What I'm trying to work out is the lapse of lift productivity. IF the lifts are at 100 percent productivity they should be producing $1125.00 per day per base hourly rate, right now they are $800. per day. Which means there is an innefficiency. I need to bridge the gap. If I add another technician to another 2 lifts I still have the same problem multiplied x 3 employees and so on and so forth. So the purpose of the question is a matter of improvement not complaints.

 

And the question is, can this inefficiency be solved and how? The question is not "What is your problem if you are making money?" but rather, "How can I maximize the shops time and space?"

 

Can it be done and if so how? So with 8 lifts I have a deficit. 3 dead hours per lift per day. Which means I have the capacity to deliver 120 more hours per week which would equal $13000.00 more weekly.

Forgetting the extra income or the production value, I am certain no shop owner wants a piece of equipment or employee in there shop that is 2/3 efficient. This is in no way and absolutely NOT a complaint against the employees. They are second to none. This is a matter of equipment potential and possibilities. This is a matter of intelligence and "problem" solving of shop inefficiencies. How do we make things better?

 

Of course one can say raise the price or charge more if you want to make more money but that still doesn't solve the 2/3 efficiency issue. The purpose is to maximize what already exists, not look for excuses or settle for the status quo. It's time to raise the bar.

 

Problem : 2/3 efficient

I appreciate your mindset of "how good can it be" as apposed to "good enough".

 

Sent from my SM-N900P using Tapatalk

Posted

I would agree that you might be measuring incorrectly. If you are measuring bay productivity you should be measuring per bay/per tech. You would be asking your techs to be minimally be 200% efficient it seems. Your cost average however leaves you below the desired 70% Gross Profit on Labor. You would have to be at around $480 for a loaded cost of tech to meet that benchmark.

Posted (edited)

What I'm trying to work out is the lapse of lift productivity. IF the lifts are at 100 percent productivity they should be producing $1125.00 per day per base hourly rate, right now they are $800. per day. Which means there is an innefficiency. I need to bridge the gap. If I add another technician to another 2 lifts I still have the same problem multiplied x 3 employees and so on and so forth. So the purpose of the question is a matter of improvement not complaints.

 

And the question is, can this inefficiency be solved and how? The question is not "What is your problem if you are making money?" but rather, "How can I maximize the shops time and space?"

 

Can it be done and if so how? So with 8 lifts I have a deficit. 3 dead hours per lift per day. Which means I have the capacity to deliver 120 more hours per week which would equal $13000.00 more weekly.

Forgetting the extra income or the production value, I am certain no shop owner wants a piece of equipment or employee in there shop that is 2/3 efficient. This is in no way and absolutely NOT a complaint against the employees. They are second to none. This is a matter of equipment potential and possibilities. This is a matter of intelligence and "problem" solving of shop inefficiencies. How do we make things better?

 

Of course one can say raise the price or charge more if you want to make more money but that still doesn't solve the 2/3 efficiency issue. The purpose is to maximize what already exists, not look for excuses or settle for the status quo. It's time to raise the bar.

 

Problem : 2/3 efficient

 

You become a banker, change your business model. Put your money out on interest to accrue 24 hours a day, and let someone else worry about efficiency use. :)

Edited by HarrytheCarGeek
Posted

So your trying to get your guys to flag 200% of book time is what it sounds like. Is there always a car on every lift? Maybe you need 3 techs to 5 bays to hit 100% on every lift. Your guys are getting it done maybe you just need more.

 

This was my first thought as well. If you want to increase lift productivity try 3 tech to 5 lifts.

However, if you track tech efficiency you might see a slight drop in their overall numbers, but a corresponding increase in lift productivity.

It's a trade off, and you'll have to run your own numbers to see if your business would be better off with:

- 5 lifts at 90+% productivity and 3 techs at 120% efficiency OR

- 4 lifts at 70% productivity and 2 techs at 140% efficiency

Obviously with a 3rd tech you'd make more money, but would the productivity gains outweigh the loss in tech efficiency or not?

 

Second, you sound like you've probably got this covered already, but make sure that your shop is 100% laid out to not reduce tech efficiency at all.

Lastly, make sure that you invest in the best shop tools you can afford to enhance tech efficiency.

Posted

 

 

I am currently producing $800.00 per lift per day in labor dollars. This does not include parts sold, and for the purpose of this question I do not want to include any parts revenue nor profits of parts per lift. I am talking about labor dollars produced per lift only. There is one man per 2 lifts side by side. So in this scenario we have 4 lifts 2 techs.

 

Is there anyone out there that is producing more than this and how?

 

The base hourly rate is $125.00 per hour.

The hours are from 8:00 am to 5:00 pm. No overtime worked or calculated in this equation.

 

I am trying to refine my system and I'm wondering if there is something I'm missing or not seeing. I do not want to add a tech necessarily because there is a point of deminishing returns I feel. I like the 1 tech per 2 lifts system because I find it extremely workable and efficient when it comes to payroll.

 

One tech costs $520.00 per day all in after all costs and produces $1600.00 per typical day. I consider it ok but not terrific. How can I improve this scenario?

$520 per day, I'm assuming that's after tax, insurance, benefits.. Breaking things? Can I ask, how does it add up to that? I'm trying to really organize our p&l.

 

Sent from my SM-N900P using Tapatalk

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  • Have you checked out Joe's Latest Blog?

         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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