Quantcast
Jump to content

Recommended Posts

Posted

For all of the shops that do NOT specialize in one make of vehicle, what types of coolant do you carry? There seems to be an over abundance of different types of coolant on the market and it seems kinda crazy to carry all 15 of the different types. Just trying to get an idea of what other shops keep in their inventory......

Posted

I keep dex cool and "universal green/yellow" in stock. If I get something that takes a special coolant i order it as needed from parts supplier/dealership.

Posted

I keep a couple cases of dex-cool, a couple cases of standard green, and a case of the universal all makes and models stuff. Very seldom uses the universal stuff mostly cause its color is different and I worry it could confuse customers. The stuff I got undiluted looks like yellow Gatorade.

 

Sent from my DROID RAZR HD using Tapatalk

Posted

We use universal in 99% of our vehicles. Only ones that don't are the ones that customers request something else.

We do the same.

Posted

Since we are a German Car Only shop it peeves the crap out of me to see anything other than make specific coolant. Actually this is the only time I point it out to my clients that whoever was servicing their vehicle was completely incompetent and did not know how to service their vehicle properly. I don't throw other shops under the bus but this is one of my only exceptions. I have replaced several head gaskets over the years and cracked open several more engines and have seen the damage it causes (rust, metal eaten away from corrosion, etc). I really hope my ASO brothers out there use the proper coolant!

  • Like 1
Posted

Since we are a German Car Only shop it peeves the crap out of me to see anything other than make specific coolant. Actually this is the only time I point it out to my clients that whoever was servicing their vehicle was completely incompetent and did not know how to service their vehicle properly. I don't throw other shops under the bus but this is one of my only exceptions. I have replaced several head gaskets over the years and cracked open several more engines and have seen the damage it causes (rust, metal eaten away from corrosion, etc). I really hope my ASO brothers out there use the proper coolant!

 

It's amazing in this day and age with so many hack shops out there that anyone on ASO would use non oem fluid.

 

What's next? Let's use non dexos oil in the cars cause all oil is the same? It's just coolant, those engineers didn't really think it matter so the universal coolant should be fine.

 

Yep there sure is a lot of different coolant out there. So what? Charge the customer and install the tight stuff.

 

I stock about 7 different coolants. Heck, Chrysler has 2 different types just based off the model year and it looks the same.

 

Do your customers a favor and set your shop apart and use the correct fluid. It didn't cost you anything to stock or use the right fluid.

 

I've done a ton of Toyota and Chrysler water pumps because someone put in the universal or worse green coolant "because it's all just the same" makes me lots of money!

Posted

I know a shop across town from me that puts up great sales numbers. I also know that they use subpar fluids, synthetic blend oil in cars calling for specific synthetic oil, and wrong coolant. They also scam their customers by charging their customers for fluid flushes and do the old suck a little out and top off method. Sucks for the industry, I don't know how these people sleep at night.

Posted

We have used the universal coolant for a number of years with absolutely NO PROBLEMS. I personally will not put DEXCOL back into any vehicle unless an owner insisted. I have removed it from any vehicle I have owned. As far as oils go we stock full synthetics in just about every weight except 10W30 and 10W40. If a vehicle calls for full synthetic that is all we will use unless we have the owner instruct us otherwise and then we put a disclaimer on the ticket.

  • Like 1
Posted

We have used the universal coolant for a number of years with absolutely NO PROBLEMS. I personally will not put DEXCOL back into any vehicle unless an owner insisted. I have removed it from any vehicle I have owned. As far as oils go we stock full synthetics in just about every weight except 10W30 and 10W40. If a vehicle calls for full synthetic that is all we will use unless we have the owner instruct us otherwise and then we put a disclaimer on the ticket.

 

 

Most German vehicle have a specific requirement which can be found in most information sources such as All Data and Mitchell. Many off the shelf oil brands do not have the required certification from the manufacturer. Does it really make a difference? That is debatable. Is the correct method set by the manufacturer in performing an oil service on a German vehicle? Yes.

 

As for the coolant, I would have to strongly disagree. Incorrect coolant is a consistent red flag for a previous service shop not knowing what they are doing. It is a personal peeve of mine since before I was a shop owner and just a BMW owner I would hate to have a shop poor green dex death into my cooling system.

 

The two fluid examples are easy sells when we meet a first time client. When they don't know the oil that is going into their car or if we pop open the cap and see green coolant its a wrap.

 

I am pretty sure Asian Imports have stringent specifications especially with the new vehicles.

Posted

Most the cars I service are old enough to get the universal or Dexcool. I don't like mixing colors so I will order a special type/OEM coolant if the car requires it. Do I think it matters? Probably not, I just do it so the customers has the same color fluid as the factory put in it, whether it be a Toyota Red, Blue, Green, Yellow etc...

 

SMM, not that I am advocate of using universal fluid in everything (as I stated above), but those water pumps were probably going to fail regardless of what fluid is in them. Engine driven water pumps are a sealed bearing with an impeller and water passages. The pump itself could careless what fluid it is moving, whether its blue, green, extended life, or straight H20. The only harm I could see being caused to a pump is if the Coolant waxed up due to types that aren't compatible. And at that point it would be needing a pump, radiator, etc... Today's universal blends are not going to wax up like the stuff did 20 years ago when people were mixing conventional with dexcool etc... Most of the different fluids are different so the manufacture can profit on a product upsell at service interval for a propietary fluid.

 

Heck I've called the Dealer's before for special Anti-freeze, power steering fluid etc... and its not even in stock and will never be in stock at that location. I remember trying to find PS Fluid for a Cadillac CTS and the GM dealer told me GM has so many PS Fluids anymore they just stock a universal and use it in all the systems.

  • Like 1
Posted

I'm half German and drink Columbian coffee and american beer and have never had any major problems.

 

Sent from my DROID RAZR HD using Tapatalk

  • Like 1
Posted

I'm half German and drink Columbian coffee and american beer and have never had any major problems.

Sent from my DROID RAZR HD using Tapatalk

See that proves my point.

  • Like 1
Posted

Zerex Original, Zerex Dexcool, Zerex G05, Zerex Asian, VW/Audi G12+, BMW "blue" Pentosin NF (for the rare MINI) think I even have some Honda "blue" and a diesel coolant from Zerex (can't think of the name off the top of my head) That should be about all of them.

 

Pretty much the same for ATF, P/S fluid, Oil. Stock just about everything I need. All vehicles get the correct fluid type; oil, ATF, Coolant, Brake Fluid, P/S fluid, etc.

Posted

FYI for Xrac, one of the industry mags, Ratchet Wrench, etc. (I can't think of which one but I will try to find the specific magazine tomorrow.) Had an issue about the different types of coolants out there. One specific section was on Dexcool and the famous "brown sludge" They explained why the sludge forms and also why you should continue to use Dexcool especially on 3.1/3.4/3.8 engines where you replace the intake manifold gaskets (We all know most of us use Fel-Pro kits) These new gaskets are SPECIFICALLY designed to be used with Dexcool. Putting Original in will actually cause the coolant to deteriorate the new gaskets faster since they were not designed for the different additives and ingredients. I'll try and find the magazine and see if I can't find a digital format for you.

 

I realize you may not have had any issues with the universal over the years but that doesn't mean its correct. Also doesn't mean you haven't had failures and either didn't attribute the failure to your use of universal or simply the customer may not have returned to you or broke down away from home. Food for thought.

Posted

This is a BIG one to me because we go through 100'S of gallons a year with winterization season and changing all of the ratings to -60. JUST MATCH THE FRIGGEN COLOR, IF YOU CANT ADD MORE FOOD COLORING JEEZE PEOPLE!!!!!

 

No really, we do try to use all of the proper coolants and damn are there a lot of them.

  • Like 1
Posted

Universal phosphate/silicate free coolant will not damage anything. Premixed 50/50. Peak makes it and its cheap enough. It won't change the color either when topping off. If it doesn't say phosphate/silicate free don't use it. I carry g12 for the vw forum experts, they like paying $32 a liter. Now, if I'm doing a service on a newer high end import I use the factory antifreeze with distilled water. I believe its a waste of money but I can't afford to be wrong.

 

The water you mix in makes the biggest difference if you ask me, filling your car with tap water is probably a very bad idea.

 

The horror stories come from shops that incorrectly use an antifreeze recycling machine. Who knows what's in that melting pot.

Posted

We keep universal for the lower class cars and use ONLY OEM for premium cars. We keep BMW, Jag, Benz, VW, Toyota & Honda on the shelf.

Why would a shop put the cheap stuff in everything when you can charge a premium for the OEM fluid? It makes no cents $$$

Dave

Posted

My fluid collection is one of the things I am most proud of. I often walk a new customer though my storage room so they can see all of the dealer fluids I stock. I do keep a drum of universal for the cars that lost oem coolant years ago. Electrolysis and ph levels are my biggest concern with using non oem coolant.

 

I once had a jeep in. Customer had the tires rotated and had a noise up front. After driving it I asked when she serviced the front differential. Same time the tires were rotated. We drained the fluid added Mopar gear oil and all was better.

 

If the type of fluid does not matter why would manufacturers spend hundreds of thousands paying chemical emgineers.

 

I hear some folks pick on shade tree mechanics only to turn around and become shade tree engineers.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By Jay Huh
      Long story short, been in business about 2 years and started mobile. Current location for about a year, just opened up a second location about 3 weeks ago- HUGE step for me.
      In my area, auto shop locations are REALLY REALLY RARE. There'll be months before a single shop will pop up for lease.
      Well.. I was looking for auto equipment on craigslist and stumbled upon a listing of a shop moving and selling all his lifts. Found the location on loopnet- 5 bays, previous business extremely successful, great location, great price too....
      1st location hit record sales this past week, 2nd new location held its own (divided by week, came out on top after expenses). I got both stores running self sufficiently. I am pretty much maxed out and I hate taking out loans but I have a line of credit available. 
      Am I crazy to want to do this? 
    • By carmcapriotto
      What impression does your business leave behind when you’re not there? In this episode, we tackle a vital question every shop owner should consider: What do you look like when you're not there? From the way your team interacts with customers to the legacy you leave for your family, this discussion will inspire you to reflect on your leadership and the culture you've built.
      We'll explore how to lead by example, empower your team, and ensure your presence is felt even in your absence. Whether it’s in your shop, at home, or in your community, the impressions you leave behind tell a powerful story.
      Don't miss this thought-provoking episode—listen now and start shaping the legacy you want to leave!
      Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops
      Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.
      Lagniappe (Books, Links, Other Podcasts, etc)
      Square Body Dave - https://www.youtube.com/@squarebodydave 
      Show Notes with Timestamps


      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected]
      Click to go to the Podcast on Remarkable Results Radio
    • By Joe Marconi
      Source: By Joe Marconi - 
       
      How to Make Price Irrelevant
          My wife and I recently celebrated our 46th wedding anniversary. While this is truly a noteworthy event, it was our 25 anniversary that I will always consider as one of my most enduring memories. It’s also when I learned a valuable lesson on the difference between price and value. More importantly, how an amazing customer experience can make price fade from our minds.
      For our 25th wedding anniversary, I wanted to do something special for my wife. She often talked about having dinner at this swanky upscale restaurant. This restaurant was known for its elegant atmosphere,  first-rate service, quality food, and also known for its high prices. I was a little hesitant, but believing this would be a great choice, I called the restaurant and booked a reservation.
      As soon as I entered the parking lot, I knew that this restaurant was different. There were parking lot attendants directing cars right up to the front entrance, where our door were opened for us, and then escorted inside. One of the attendants let me know that after dinner, my car would be brought up to the entrance. We were greeted inside by two women with big friendly smiles. I gave her my name, and she immediately replied, “Yes, Mr. Marconi, 7:00 pm reservation for you and your wife, please follow me.”
      In less than a minute, a waiter walked over to our table, introduced himself, and then asked us if we were celebrating any special occasion. I told him, “Yes, it’s our 25th wedding anniversary.” The waiter gave us a big smile and said, “Congratulations! May I ask you and your wife’s name? I replied, “Sure, my name is Joe and my wife is April.”  He then asked, “Would you like for me to send over our sommelier to discuss our wine list?”  I had never heard of a sommelier before, so being a little embarrassed, I simply said, “Sure, that would be great, thank you.” The waiter then said, “I’ll be right back with tonight’s menus.” At this point, I knew that this night was going to cost a small fortune.
      A few minutes later the waiter returned and handed my wife and me leather-bound menus. At the top of each menu was written in bold letters, “Happy 25th Anniversary April and Joe!” I was stunned! To have the ability to produce a personalized menu in-house, and in a few minutes was simply incredible. After ordering our dinners, the sommelier helped us choose the right bottle of wine. And trust me, it was not cheap.
      The rest of the night continued to amaze my wife and me. The food, the wine, the dessert, the service, everything was perfect. This restaurant not only lived up to its reputation, they hit it out of the park. You are probably wondering about the cost of dinner. Let’s just say the amount was more than most large families spend on groceries for a week. But, I have to admit, the remarkable experience made the price irrelevant.
      While dining in a high-class, swanky restaurant may not be the same as going to your auto repair shop, there are things you can do to enhance your customer’s experience. Now to be fair, can we completely make price irrelevant? Not totally. However, a solid strategy with a focus on providing value will help you create solid relationships with your customers and build a more profitable business. In this blog, I will outline proven strategies to help your customers focus on the value you provide, rather than the price of your repairs and services.
       
      Hire the Right People
      Your success is directly dependent on the people you surround yourself with. The foundation of your business starts with who you hire. Look to hire superstars, not just anyone to fill a position. And once you hire great people, your job isn’t over, it just begins.
      As the leader of your company, you must create an environment where employees feel engaged, are recognized and praised for the work they do, and feel that what they do matters to the success of the company. Additionally, the responsibility of management is to bring out the best in employees by being responsible for their development and their career path. In other words, creating an amazing employee experience will help create an amazing customer experience. Happy employees create happy customers.
       
      Identify Your Profile Customer and Build Strong Relationships
      There is no point in business trying to be all things to all people. A much better strategy is to identify your profile customers, cater to them, retain them, and acquire more of the same type of customers. You know who your profile customers are, they are the ones who throw their keys on the service counter in the morning and say, “No need to call me, I trust you, see you at 5 o’clock.”  
      Do all you can to take care of these customers. Find out everything about them and then build a marketing plan around your ideal customer profile. Ideal customers become brand advocates. They are aligned with your culture, which makes them a lot easier to deal with. They are also your most profitable customers.
      Build strong relationships with your profile customers. Find out things that are specific to them, such as their birthday, their anniversary date, their favorite sports team, if they have children, their hobbies, and other specific attributes. Make notes in their customer file in your business management program so that every service advisors can recall this specific information and make small talk when the customer arrives. This is powerful. Connecting with customers on a personal level will create life-long loyal customers, and they in turn will refer more of the same like-minded customers.
      Perhaps the biggest benefit of building strong relationships with profile customers is that they appreciate the recognition and see the value of having their vehicles serviced and repaired by you. This strategy goes a long way in making price less important and puts more focus on the relationship and the experience.
       
      Find Ways to Make Your Business Remarkable
      When the waiter returned and handed my wife and me leather-bound menus that said Happy Anniversary, I was filled with such positive emotions that it still resonates with me to this day. When a business does something remarkable, people don’t forget. In fact, it makes that business stand out from the rest. When a business is like all others, with nothing to differentiate it, that business is not remarkable, which makes it forgettable.
      Find what makes you remarkable, something unique. But, it has to be something that people care about. In all due respect, performing the best brake job or wheel alignment means nothing to the average consumer.  Think about this; I can’t remember the food I had or how it tasted at that swanky restaurant, but I DO remember those leather-bound menus and the incredible way my wife and I were treated! 
      If you truly want to make your business remarkable, make the customer experience something they cannot get from your competition. Also, follow up with customers on a personal level, not just with texts and emails. When you make your auto repair shop remarkable, people will take notice. Everything you do for the customer must focus on value. When customers see the value you bring, the price starts to become irrelevant.  
       
      Conclusion
      At Elite we understand the challenges and the obstacles you encounter every day. We also know how rewarding and profitable your business can become. If you are a shop owner looking for innovative ways to enhance and grow your business, Elite Worldwide can help. We have world-class, experienced coaches who understand your business. We also have sales and management training, and peer groups that can take your business right to the top. No matter where you are in your business career; startup, growth mode, or looking to retire, Elite will guide you and help you achieve your goals and build a more profitable and successful company!
    • By Joe Marconi
      As a former shop owner turned business coach, this is a topic that I see often: A shop takes the time to establish their true labor rate, and in many cases, raises their labor rate significantly.  While they get a short-term boost in labor profit, the long-term results are mediocre, at best. Why?
      One of the reasons is that the cost of doing of business has also increased, along with payrolls, and in many cases, at a faster rate then the rising labor rates. And then there is the issue with poor productivity. 
      Has this happen to you and what are your strategies to maintain needed profits? 
    • By carmcapriotto
      In this episode of the Auto Repair Marketing Podcast, we explore the concept of "stolen leadership"—a fascinating approach to leadership where proactive team members step up and take ownership without waiting for permission. We'll discuss why this behavior can be a game-changer for your business, how to embrace it, and the importance of allowing your team to make mistakes as part of their growth.
      You'll hear insightful stories and practical advice on navigating the balance between guiding your team and stepping aside to let them thrive. Whether you're looking to empower your employees, reduce micromanagement, or create a workplace that fosters initiative and innovation, this episode has something for you.
      Don’t miss out on this powerful episode that could help you take your leadership skills—and your team—to the next level.
      Thank you to our friends at RepairPal for this episode. RepairPal will introduce your shop to new customers through repairpal.com, the largest site for auto repair. Learn more at
      RepairPal.com/shops.
      Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com to get started today. Keep your shop top of mind on the mobile device they love.
      Lagniappe (Books, Links, Other Podcasts, etc)
      https://www.tonyrobbins.com/disc - Disc Assessments
      https://books.google.com.ph/books?id=tpspDwAAQBAJ&newbks=0&lpg=PA1&pg=PA1#v=onepage&q&f=false - Extreme Ownership
      Shownotes with Timestamps 
      Introduction to the Episode (00:00:10)  Brian introduces the podcast and co-host Kim, mentioning her recent recovery. Definition of Stolen Leadership (00:01:08)  Discussion about the term "stolen leadership" and its positive implications in team dynamics. Personal Anecdotes on Leadership (00:03:37)  Brian shares a lunch conversation about the benefits of allowing others to take initiative. Kim's Experience with Stolen Leadership (00:04:29)  Kim reflects on her feelings when her responsibilities were taken over by a proactive team member. The Importance of Team Growth (00:06:17)  Brian emphasizes that a good leader encourages their team to surpass them in abilities. Balancing Leadership Roles (00:09:04)  Discussion on the need for both leaders and workers within an organization. Examples of Stolen Leadership (00:10:47)  Brian shares examples of team members who have successfully taken on leadership roles. Acknowledging Contributions (00:14:02)  The importance of recognizing team members who fill gaps and take initiative. Natural Leadership Qualities (00:15:06)  Kim discusses how leadership can be innate and the importance of finding the right roles for individuals.  Rewarding Initiative (00:15:37)  Brian concludes by stressing the need to reward those who demonstrate leadership to prevent them from leaving. Understanding People Problems (00:15:43)  Discussion on the four people problems and identifying the worst issue in team dynamics. Right Person, Right Seat (00:16:10)  Emphasis on the importance of recognizing and nurturing talent in the right roles to prevent disengagement. Mentorship and Growth (00:16:58)  The necessity of coaching and mentoring employees as they transition into new roles and responsibilities. Allowing Mistakes in Growth (00:17:55)  The importance of permitting team members to make mistakes as a part of their learning process. Consequences of Punishing Mistakes (00:19:05)  Discussion on the negative impact of punishing employees for mistakes, leading to a culture of fear. Learning from Experience (00:20:04)  Personal anecdotes highlighting the value of learning from mistakes and the role of mentorship in that process. The Importance of Leadership Recognition (00:23:01)  Encouragement to recognize and support leaders within the organization to foster growth and leadership. Stealing Leadership (00:23:56)  Exploration of the concept of "stealing leadership" and its implications for organizational growth. Appreciating Team Efforts (00:25:02)  The significance of acknowledging team members' contributions to maintain morale and encourage leadership. Closing Remarks and Future Topics (00:25:24)  Wrap-up of the episode and a preview of the next topic related to the importance of effective team dynamics.
      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected] 
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors



×
×
  • Create New...