Quantcast
Jump to content









How To Be the Low-Price Leader in Your Market Area


Recommended Posts

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
  • Similar Topics

    • By carmcapriotto
      Just a few minutes of your time. Some important one on one time because I believe you’ve missed some excellent shows we’ve produced for you.
      Please subscribe to the Town Hall Academy and For The Record podcasts on your listening app. These shows have been separated from the Remarkable Results subscription. So you don’t miss these very important aftermarket podcasts. Please take the time to subscribe to them.
      You can find details at www.remarkableresults.biz/app/
      Click to go to the Podcast on Remarkable Results Radio
    • By Junior
      I'm just about to settle on a software package to run my shop. I've found looking at a number of them that there are a few that don't seem to tick the basic boxes in information gathering that we as registered repair shops are required by law to do. I'm wondering if this is a New York specific issue or if this issue happens everywhere. Would you guys comment on your state requirements.  I'd like to pass some more information to the software company I'm working with in hopes that they motivate to make some improvements to satisfy these requirements.
      Example, in NYS we are required to capture a signature or document approval with the customer complaint to begin work on the vehicle before we touch it. We must record mileage when the vehicle enters the shop and when it is finished. We must state the warranty for each item and the terms and time limit for any guarantee on repair work. We have to collect a non taxable $2.50 waste tire management fee for every new tire sold. We have a state safety and emissions inspection that is varies in fee and is non taxable.
    • By Gonzo
      The Magical Elf       There’s a Christmas tradition in our family involving a little  magical elf.  This elf lives in a box all year until December 1st.   Then he magically comes to life.  At night he gets into all kinds  of mischief, and just before the little ones get up in the morning,  he freezes motionless, wherever or whatever he was doing at  that very moment.  He’s been known to spill flour on the kitchen  counters and make snow angels, sometimes he can be found  sitting on the toothpaste tube, one night he even wrapped the  big screen TV like a huge present with a large bow on top!  He  could be anywhere, you just never know what he’ll be into next,  and he seems to stay busy getting into things all night long.         But, even when he is motionless he’s actually working… watching and  listening to all the children in the house.  His job is to report  back to the north pole so Santa can be sure to have every little boy  and girl is on the right list.  You know, that “Naughty or Nice list”  you've heard about.  Yep, now you know, Santa has his own spies, and that little elf  doesn’t miss a thing.        My oldest daughter Katie, is continuing the tradition with her own magical elf with her kids. Let me introduce you to my three adorable granddaughters; Kelsie is 12, she’s the nonbeliever.  She doesn’t think Santa is real at all… that’s kid stuff… she’s all grown up, you know.  Kaitlyn is 9, she’s the talker… even if she’s a part of whatever trouble has been brewing up, she can't help but to spill the beans sooner or later.  She’s still a big fan of the guy in the big red suit. Now, ask her if he brings presents she'll tell you, "Only one, but the rest are from mom and dad." Then there's little Audrey, she’s 6. Now Audrey…well, she and Santa go way back. (Too cute for words the way she tells her stories about Santa.) She’s all about decorating the tree, and making sure the milk and cookies are set out in perfect arrangement for Santa on his big day, and of course writing letters to the big guy as often as possible.  With these little munchkins, you can count on one thing for sure, there’s always something about to unfold at the house, especially around the holidays.            This story is a special one, this is about the first year for Katie's magical elf.  As the grand-kids will later tell me, "Pappa, he came in his own little elf box, all decorated like a little house and everything!" There are even holes on the sides for him to breathe, cause ya know, ya gotta keep him comfortable and all.  The house rules about the magic elf are simple.  No one is allowed near the box, no touching, no looking, no poking, and most certainly no encouraging your sister into breaking the rules. (Gotta have that rule)  So on the shelf this little house sat… waiting for the right time to make his entrance.  All the kids understood the rules, and they all knew the story of the magical elf. The big fear of course wasn't mom, it was that little elf, and what he would say to Santa.  Well, except of course for the nonbeliever.       It was December 1st, and Katie was so busy preoccupied with putting up decorations she had completely forgotten about the little elf.  She had to get him out of the box and into his mischief as soon as possible. Time for a plan, a plan that would distract those little all seeing, all knowing, and all hearing little ones long enough for her to accomplish her mission. She had an idea that just might work.  Get the younger two interested in decorating cookies while nonbeliever was upstairs in her room. Then, she could pop the little guy out of his box and put him somewhere for the girls to discover later.         The smell of fresh baked cookies filled the house as the two younger ones raced to the kitchen to help with the decorating.  The elf "de-boxing" was well on its way.  Katie crept out of the kitchen unnoticed while the two were busy adding sprinkles to everything and anything that was on or near the cookies.  A quick peak up the stairs to make sure the non-believer was out of sight, OK good there.  Time for the little elf to get out of his resting place.         As she carefully opened the box she could hear tiny footsteps coming down the hallway.  The rush was on, Mom can’t be caught with the box opened, there was no turning back now.  Oh no.... what’s this???? The new little elf is wire tied into his little house!!!  Quick, quick, untie him and get him out of there!  The footsteps grew closer as the last wire tie came loose, then with a quick fling the elf went sailing through the air and landed in the branches of the Christmas tree.  His head was buried amongst all the lights and ornaments with only his butt and legs exposed… undignified yes, but no harm, no foul… the game was on.         Just as the tattle-teller (Kaitlyn) rounded the corner Katie put her mom face on. You know, that typical motherly look we all know from being on the other end of the situation. Then, using her best “mom” voice she tilted the elf's little box down to show her the empty box and said, “Kaitlyn have you been in this box? Where is the elf?” (Now that's some mom quick thinking)  Kaitlyn was completely surprised, “No Mommy, I know I'm not supposed to touch it.  It wasn’t me… honest…ah, ah, it was… ah, Audrey.”  Of course by now, that mom voice brought the youngest one running into the room carrying a half-eaten cookie while leaving a long trail of sprinkles behind her. “Where’s the elf mommy?” she asked.  Katie with that stern look still on her face said to her, “Did you open the box?”  Audrey, now almost in tears thinking the little elf must have ran away, “No Mommy, where did he go?”             Katie wasn’t about to let up on the Mommy thing just yet, but decided to soften the blow of their now missing elf and assure them it was perfectly alright.  She said, “Well, it is December 1st, he's probably somewhere in the house.”  About then the nonbeliever came down from her bedroom, “What’s going on?”  Kaitlyn quickly told everything (as usual), “He got out, he’s in the house, and we’ve got to go find him!  Come on, let’s go!”  Now Kelsie, who didn’t seem so interested, is now very interested.  But, she was going to logically explain the whole thing, even though she didn't believe in all of this "magic elf" stuff she knew mom had know idea either.  You know, since mom and Kelsie are both older and more more mature, mom couldn't hide anything from her.  With firm conviction, Kelsie said to them, “There’s no way he could have gotten out.  He was strapped in there!” (That little sneak peeker!!) Clearly she had more interest in that little elf than she let on.             Kelsie, being the oldest, took charge of the situation and told the other two, “You look over there, you go over there, and I’ll look over here.” Off went the three of them, running through the house in search of one small magical elf, while mom stood by the tree still clutching the empty box.  They eventually found him and screamed with joy like the little girls they are.  As for Kelsie, well, the non believer, she knew mom is really Santa after all, (the hand writing on the present tags and the way the packages are wrapped are exactly like her birthday presents and Santa doesn't bring birthday presents… sorry mom, she’s figured it out.). But, anything to do with that magic elf, just ask her, "Oh he’s real grandpa… he’s very real."             There’s no doubt in my mind the magic of the season is for the kid in all of us, and sometimes all it takes is a little mischievous elf to bring out.  Wishing you and your family (and your little magical elves) a Very Merry Christmas. 
      View full article
    • By HarrytheCarGeek
      Happy New 2017!
       
      I hope you have set your goals for 2017, if not, get working on them!
       
      Every day take a step into achieving your goal, it is the simple positive habits that will make success show up at your door.
       
      For example, if you wish more sales, choose to make 10 calls everyday, or send 10 letters or post cards. by the end of the week you will have achieved 50 calls or leads, your sells will soon show up.
       
      Simple disciplines to success!
       
      I begin by sharing with you a video of a presentation that has given me great happiness and success:
       

    • By HarrytheCarGeek
      New research from the Consumer Financial Protection Bureau shows just how easy it is for cash-strapped borrowers to get sucked into a vehicle title loan debt trap.
       
      http://finance.yahoo.com/news/payday-auto-title-loans-CFPB-211701904.html
       
       
       


  • Our Sponsors

×
×
  • Create New...