.jpg.d7c4811371ebabebbd932752fad368e4.jpg)
Joe Marconi
-
Posts
5,025 -
Joined
-
Last visited
-
Days Won
471
Content Type
Forums
AutoShopOwner Articles
Downloads
Blogs
Gallery
Profiles
Events
Store
Links Directory
Community Map
Everything posted by Joe Marconi
-
.thumb.jpg.2b345efc275b9df0af2bbb306a10a78a.jpg)
We are almost at the end of 2024, a time when you need to do an assessment of 2024, and look forward to the future. Leaders must have clearly defined written goals. Have you taken the time to establish your goals, shared them with your team and created the steps to attain these goals? -
A very important podcast and topic. Your success is dependent on the people you employ. This podcast is a Must for shop owners!
-
I want wish everyone the very best this holiday Season, and a prosperous and healthy 2025 and beyond!
- 1 reply
-
- 1
-
-
I think you method gave you an insight on the true costs of what it takes to operate your business. There are other methods. One thing to add, while know what the costs are for every hour you are open is crucial, add an additional amount for profit. This would give you a number to shoot for to pay your expenses, and for profit. Just a thought.
-
Not sure why shipping companies are laying off people. But, your point on bonuses is a good question. Bonuses should be tied to performance, expectations, completing certain training, and other criteria. It needs to be managed by the shop owner and/or manager, and YES, it needs to be factored into your cost of doing business.
-
What's the Best Way to Get Great Online Reviews?
Joe Marconi replied to Joe Marconi's topic in Customer Experience & Reviews
I agree, and you summed up perhaps the best strategy! -
Labor rates are increased across the board in the last 4 years at a pace I have not seen ever. BUT, expenses have gone up too. Do you feel that your labor rate is in line now? Or do you think the auto aftermarket is ready for more labor rate increases in 2025?
-
We all know that a great customer experience leads to great online reviews. But what other methods do you use to get more reviews?
-
Wow, lets hope this is a positive sign. With labor rates a lot higher now than just 4 years ago, I wonder what adjustments these warranty companies are taking?
-
December is the best time to do a final review of the year and to finalize your goals and objectives for the new year. What new goals and objectives do you want to attain in the coming year, 2025?
-
What was the learning curve to get adjusted to Tekmetric?
-
The rumor is that Mitchell is finally working on a cloud-based system among other enhancements, I think they are finally realizing the effect of so many legacy Mitchell users jumping ship. Thanks for the info!
-
Thanks for the information. Knowing AutoLeap, I can se how they would be an advantage to Canadian Shops.
-
Ha, Never. Just keep your mind sharp and you will never be irrelevant!
-
Question, you did not have a traditional automotive business management program?
-
Thanks for this, and for all your contributions to so many of the posts!!!
-
For information and to register:
-
I want to wish all our members the very best this Thanksgiving! Take time to reflect on your wins, celebrate the great times, and most of all spend time with family and friends. It's much healthier to be thankful for what you have, rather than to focus on what you don't have.
-
It seems there is a big movement to change business software management programs these days. I would like to know who has, the old program, the new one you choose, why, and if you are happy with your choice?
-
As a former shop owner turned business coach, this is a topic that I see often: A shop takes the time to establish their true labor rate, and in many cases, raises their labor rate significantly. While they get a short-term boost in labor profit, the long-term results are mediocre, at best. Why? One of the reasons is that the cost of doing of business has also increased, along with payrolls, and in many cases, at a faster rate then the rising labor rates. And then there is the issue with poor productivity. Has this happen to you and what are your strategies to maintain needed profits?
-
We have all tried different strategies during the holidays. What's the best advertising/marketing strategy you ever did, or still do?
-
This has happened to most of us: You have a series of interviews, asked all the questions you needed to ask, did your due diligence, and hire a new employee. Two weeks, later, you realize you made a bad mistake. What do you do, what have you learned from the wrong hire? And how long do you hold on this person?
-
I agree, if we know that a customer is buying a car, I think we do need to educate them on all the facts and help them make a more informed decision. All too often, the customer has already purchased the warranty, and some through independent companies they hear about in ads.
-
Another amazing podcast, a must listen to! As always!
-
Great advice for all!
