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Read something that got me revved up!


A discussion regarding the laborforce shortage. Here are some of my thoughts to create a win/win for a better experience in our trade for employees, employers and the general public.


I'd love to hear your ideas as well.


1. Employers and employees can both conduct themselves in a more professional manner to increase the perceived value of the public.


2. Less technical, more "people oriented" sales and leadership staff.


3. Simple and fair performance based pay structures. Ex. Fair hourly + good production incentive.


4. Work/Life balance. Labor force goes home at 5. Saturday's optional. No Sundays, ever.


5. Cut the heads off the premadonna's in the shop! Teamwork makes the dream work and if you have a problematic high performer killing the shop culture.. Give everyone else the gift of a better place to work and let that turkey go!


6. "Make them hate you on the front end". Be up front about everything! Then there's nothing to hide and no counter negotiations to deal with. This is what we do and how we'll do it and What it means for you mr. Customer.


7. Train in your clients: "This is how we do it here" and help them understand what to expect and sign for it. Ex. Mr. Customer, we'll need to run tests to determine the probable causes, the cost of these tests will be x. If you accept, please sign here. Now nobody has to ask the tech to take one for the team to get the sale.


7. Everybody needs to adopt the philosophy: "No gimmicks, games or drama! Don't deal it, don't accept it."


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  • Have you checked out Joe's Latest Blog?

    • By Joe Marconi in Joe's Blog
      Typically, when productivity suffers, the shop owner or manager directs their attention to the technicians. Are they doing all they can do to maintain high billable hours? Are they as efficient as they can be?  Is there time being wasted throughout the technician’s day? 
      All these reasons factor into production problems, but before we point fingers at the technicians, let’s consider a few other factors.
      Are estimates being written properly? Are labor testing and inspections being billed out correctly? Are you charging enough for testing and inspecting, especially for highly specialized electrical, on-board computer issues, and other complex drivability work?  Is there a clear workflow process everyone follows that details every step from the write-up to vehicle delivery? Do you track comebacks, and is that affecting production?  Is the shop layout not conducive to high production? For example, is it unorganized, where shop tools, technical information, and equipment are not easily accessible to every technician?  Are you charging the correct labor rate and allowing for variables such as rust, vehicle age, and the fact that most labor guides are wrong? Also, is there effective communication between the tech and the service advisor to ensure that extra labor time is accounted for and billed to the customer? These are a few of the top reasons for low productivity problems. There are others, but the main point is to look at the entire operation. Productivity is a team effort.  Blaming the techs or other staff members does not get to the root cause in most cases.
      Maintaining adequate production levels is the responsibility of management to create the processes that will lead to high production while holding everyone accountable. 
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