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Ratchet With a Cause

 

At home I tinkered around with hand-me down lawnmower engines which my brother and I turned into go-carts and other two wheeled death machines. As we got older it was car engines and rickety old thrown away car frames that we hobbled together into some sort of demonic fire breathing exhaust snarling farm vehicle. I guess you could say we were a bit rebellious and often got in trouble taking our latest creation down some of the dirt roads in the area. Spewing dirt and gravel at the nearby houses as we swung the machine sideways around the curves.

 

The neighbors would hear us zoom by and usually would be standing by the side of the road waiting for us when we made our return trip. It inevitably meant a good old fashion verbal chew out from the concerned neighbor, and of course the eventual encounter with dad later that day. Ya had to stop for them, because everybody knew everybody and if you didnt stop and apologies youd have hell to pay later. We were just kids horsing around, and I know they were just looking out for us. And, Ive got to admit, looking back on it now, its a wonder some of our contraptions didnt kill us both back then.

 

When I was in my teens there werent any electronics or computers to speak of. The big college down town had one, and on certain occasions we would take a field trip from school to go see it. It was huge, it filled several rooms with these enormous electronic tape to tape machines. I wasnt at all interested in computers; I was much more interested in sports and cars. Besides, you didnt need a computer to work on cars; all ya needed was a manual and a couple of wrenches. Working with tools was a natural thing for me. Its no wonder Im a professional mechanic these days. However, the road from slapping a couple of rusty parts onto an old dilapidated engine and welding some old broken frame back together is a long way from calling yourself a mechanic. A real mechanic that is.

 

Starting out like I did was no picnic either. My first real exposure to mechanics was at our small towns garage. It still had a dirt floor and only one lift but it was a great little place to learn a few things. I was more or less the shops walking grease gun. Anything that involved cleaning gunked up parts, or an engine that needed degreased, or greasy junked parts that needed to be carried off, I was the go to grease monkey. My first actual mechanic job that I was given was hand packing wheel bearings. (More grease of course.)

 

This old timer that had been there probably since the days of the horse and buggies called me over to his work bay. The first thing he did was hand me the grease bucket, (which I was very familiar with) and then told me to take a big scoop of it in one hand. Then he reached out and plopped a new bearing into that glob of grease. He cursed out, Now, squeeze the f&%()7 life out of her! Squish went the grease. I squeezed so hard that it oozed out between my fingers and landed on the floor. (Ill get that later.)

 

He had me drop the bearing into the bearing race that was already in the drum and I ran off to find a rag to wipe off my hands. (Nobody used rubber gloves back then, and to make things worse the type of grease they used stunk to high heaven too.) I didnt get far before he hollered more profanities at me and told me to get back over there. I was still trying to wipe this goo off when he reached out with another bearing. Get some more of the blankity blank grease in your hand there sonny!

 

He was a very knowledge mechanic but he had some weird ways of telling you things that were important, such as, You use the right tools for the right job. You gotta use the tool the right way. Screw drivers aint pry bars. You use a ratchet with a cause. I think he meant to say was that when you used a tool it had a purpose and the purpose was to use the tool correctly. Never forgot that to this day. Every time I had a chance Id lean over the hood and watch what he was doing. He was eager to show me a thing or two, and I was eager to learn.

 

Generators were still very common on the road in those days, and he taught me how to use a growler and how to adjust the voltage regulators along with a whole lot of other useful tips. I learned a lot from him, and I still use a lot of his quirky sayings of wisdom in understanding things in todays cars too. The old guy took his job serious, and he definitely made me aware of what it took to become a good mechanic. He eventually retired after 40 + years as a mechanic. Great guy, great teacher.

 

Thats the thing about this field, my career that is. Theres more to it than the cars. Its something that gets in ya, its something that inspires you to deal with all the changes, the new procedures, and of course those computers that I didnt want anything to do with back then. Im not sure whether its the problem solving side of this job or the mechanical side of it that is more intriguing to me. Maybe its both. Maybe its the people you meet, the things you encounter, or a combination of all of it. Even after three decades of repairing cars and solving problems I still dont get tired of it.

 

One of these days Ill retire too, Ill program my last PCM and change my last water pump knowing its my time to put my ratchets away. Ya cant do it forever you know, and when I do Ill probably lock my tool box up and look back at it all with a smile.

But, Im sure even then somebody will come to the door wanting me to work on their car, maybe even to pack some wheel bearings for them. Ill probably get a bucket of grease and tell them to reach in and pull a big glob of that stuff out while I toss a fresh bearing in their hand, and Ill probably retell the story of how I learned to pack them. And, just for good measure I might as well tell them why theres such a thing as a ratchet with a cause.


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Posted

gonzo: that's pretty much how most of us got started in our field of work. Hobbies lead to interest and we decided maybe I could do this for a living and in my case I did. That was a time when electronics really came on strong in the industry. It was just before personal computers came on and just after the first micro chip the 8080 cpu was born!

  • Like 1
Posted

Great article Gonzo. I think this line really summed it up for me. " Theres more to it than the cars. Its something that gets in ya, its something that inspires you to deal with all the changes." Well done and as always an excellent read.

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         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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