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Best Interview Question?


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I was wondering what is your best interview question? I know the collective mind of ASO is full of wisdom and great ideas. Maybe the best interview question you SHOULD have asked. I figure by the end of this thread we will all have a few fresh questions for that next applicant.

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  • 3 years later...

For a service writer the question I always ask is" If I was writing a check to you for an amount that had to last you the rest of your

life, how much would it be for." What you are looking for is a realistic number for their age. I base it on 60k a year and a life span of 80 years old. Too high of a number 

usually means they're not really thinking of the question or too low a number usually means they don't have a good idea of what things cost so will have a hard time trying to 

sell that large or high dollar ticket.

For a tech my favorite question is "why do you do what you do." An answer of its what he/she knows and he needs to earn a living or anything along those lines usually means he/she

won't be invested in your company and will only look for whats in it for him/her. An answer of getting self satisfaction at getting a vehicle running correctly or finding that noise etc..., that person is invested in his/her

craft and is usually willing to go the extra mile for the customer, attend training,get certified.

 

 

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  • Have you checked out Joe's Latest Blog?

         13 comments
      Most shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
      The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
      Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
      And lastly, are all the estimates written correctly? Is the labor correct for each job? Are you allowing extra time for rust, older vehicles, labor jobs with no parts included, and the fact that many published labor times are wrong? Let's not forget that perhaps the most significant labor loss is not charging enough labor time for testing, electrical work, and other complicated repairs.  
      Once you have determined the correct labor rate and pricing, review your entire operation. Then, tighten up on all those labor leaks and inefficiencies. Improving production and paying close attention to the labor on each job will add much-needed dollars to your bottom line.
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