Quantcast
Jump to content


Abbreviations - OMG cars are bad enough... now texting?


Gonzo

Recommended Posts

Abbreviations

One of the techs came into the office some time ago to explain some crazy readings he was getting after hooking up to the DLC with the NGS. As he was explaining the problem, a very inquisitive customer was sitting at the counter waiting for an LOF. The mechanic and I discussed the test results and worked out a way to narrow down the problem even farther. The whole time the customer was intently listening to every word of the conversation about MAF’s, TPS’s, MAP’s, ACT’s, PCM’s, and CTS’s. Nothing out of the ordinary for two CMT’s to discuss, but it did get a bit on the “techy” side.

When the tech went back out to the service bay to tackle the problem the customer asked me, “Were you guys talking about a car? I swear I didn’t understand a word you were saying. Sounded like some foreign language to me.”

I guess it would sound like a foreign language to someone who didn’t understand the abbreviations and terms we were using to describe the various sensors and components. These days the whole world is full of abbreviations, acronyms, and slang words that weren’t part of our culture in years past. Growing up, about the only people who talked in abbreviations a lot were the police, the military, and doctors. Now, it’s everywhere. Abbreviations have crept into every facet of modern life. We seem to thrive on chopping up words and phrases into short staccato blips of the English language. For me, it’s especially noticeable in the various automotive components and procedures I deal with every day.

 

Prior to the time when computers entered into the automotive world there were just a handful of shortened phrases or abbreviations I can recall that were common place in the automotive world, such as SS for “Super Sport”, or the name of a car was an acronym for something else. Like the 442 (Four on the floor, Four barrel, Dual exhaust). For the most part, a starter was called a starter, and an alternator was called an alternator. (Generator for you really old guys.) There were no abbreviations needed. But, now with all these various sensors and components in today’s cars, abbreviated phrases and acronyms have become a part of the modern mechanic’s vocabulary.

Some of these shortened phrases have become such a common part of our normal conversation that their non-abbreviated form sounds more out of place than their abbreviated version. Take LED’s for example, who calls them “Light Emitting Diodes” these days? In fact, since LED is capitalized you probably read it as L-E-D and I doubt very seriously anyone said “led” by mistake. Pretty amazing, isn’t? There are a few abbreviations that haven’t quite taken on a life of their own like the LED’s have and still have a few variations to them. TPMS – TPS, or the SEL – CEL, or the ALDL - DLC are a few that come to mind. Even though the terms are understood, there is no “universally” accepted abbreviation for them. Sometimes it really comes down to which manufacturer you’re dealing with as far as which abbreviation is appropriate.

 

These days it’s not hard to have a complete conversation with nothing more than a few abbreviations. It truly has become a language all to its own. Before texting and smart phones, writing a letter with these cryptic abbreviations just wasn’t the norm. “LOL” for example, wasn’t a word back then, and now, it’s so common place that it’s not only understood by everyone it’s also in the dictionary. Good old “Ma-Bell” still works, but having that smart phone in your pocket sure changes the concept of personal communication. There’s no doubt, the computer has changed our world forever.

 

Something I’ve noticed is that a lot of my younger generation customers use the internet and texting as a great way to set up appointments or discuss their car problems with me. I do get an occasional one from the older crowd too, but those emails and texts I don’t have to sort through a lot of those abbreviated text gibberish to figure out what they wanted to tell me.

 

Some of these “text savvy texter’s” they leave me scratching my head as to what they mean. Automotive abbreviations, now that I understand, but some of these text messages, well… let’s just say I’m a bit lost for words. Here’s one that came in the other day.

 

“2morrow I’m sending my car 2 U. My car is 7K, AFAIK it’s the pwr strng pump, but IDK 4sure. My BF told my GF that you would know how to fix it. I will drop the keys off 2night. JIC it costs a bunch PCM or TMB with an estimate and LMK what you find. 10X L8R.”

 

And I thought car abbreviations were getting out of hand. It took me a while to figure this one out, but I eventually did. So, I answered with what I thought was an “age appropriate” response.

“XLNT, CID, TTYL”

 

Cars are complicated enough; now communicating with the customer is getting complicated, too. All this new abbreviated texting stuff… IDK a lot of it. But, I am slowly learning more each day. It’s my latest challenge to tackle. I’m just wondering what the next generation’s communication media going to be like… Message videos? Gifs? Holograms? Your guess is as good as mine. TIAD, TTYL8R - TTFN

 


View full article

Link to comment
Share on other sites

Another great one Gonzo. I laughed out loud again ! I thought the U.S. Army had a lot of acronyms, but this business may have more. I've had customers ask me " We're you and that technician talking about a car ?" Hilarious. Thanks for an awesome article!

  • Like 1
Link to comment
Share on other sites

HUH????????!!!!!!!!!!!

I know the feeling Frank. We're starting to sound a lot like our grandparents did when they would say, "Darn kids....!" Now I know how they felt about all the new hip stuff going on.

 

Too funny, Oh... I meant LMAOROFL LOL

Link to comment
Share on other sites

  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By carmcapriotto
      Welcome to another episode of the Auto Repair Marketing Podcast, hosted by Brian and Kim Walker! 
      Today, we have a very special guest, Michael Doherty, who was our exceptional service advisor at Peak Automotive in Apex, North Carolina. 
      Michael has been a pivotal figure in our journey, and we are thrilled to share his insights on customer loyalty and retention. He’ll discuss his unique approach to building lasting client relationships and the importance of genuine care and transparency.
      Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops
      Lagniappe (Books, Links, Other Podcasts, etc)
      WorldPac - https://www.wtitraining.com/
      Worldpac STX - https://automotivetrainingevents.com/event/stx/
      Traver Technologies: https://traverconnect.com/
      ShopWare - https://shop-ware.com/
      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected] 
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Thank you to our friends at RepairPal for providing you this episode. As shop owners we were part of RepairPal’s Certified network and you can learn more at RepairPal.com/shops.
      Customer loyalty programs are crucial for retaining clients in the auto repair industry. On the Auto Repair Marketing Podcast, hosts Brian and Kim Walker explore this topic with Joe Schindler and Jeff Rudnick. 
      Joe, a shop owner, shares his experiences with loyalty programs, while Jeff from Pit Crew Marketing offers insights on how these programs can significantly benefit automotive shops. 
      This discussion is part of their ongoing series on customer retention. They highlight how personalized rewards, first impressions, and community involvement can build stronger customer relationships, encouraging repeat business and long-term loyalty. These strategies significantly enhance customer satisfaction and drive business growth.
      Show Notes with Timestamps
      The introduction (00:00:03) Introduction of the podcast episode and the topic of customer loyalty programs. Jeff's background in Hawaii (00:01:03) Jeff's background in Hawaii and the discussion about his current location. Defining customer loyalty (00:04:19) Discussion on the definition of customer loyalty and how it is measured. Earning trust and loyalty (00:06:01) The importance of trust in earning customer loyalty and the significance of knowing the customer's intent. First impressions (00:12:00) The impact of the first impression on building customer loyalty and the significance of creating a welcoming environment. Last interaction and lagniappe (00:18:05) The importance of the last interaction with the customer and the concept of providing a little extra (lagniappe) to enhance the customer experience. Community involvement and charity events (00:20:34) The role of community involvement and charity events in creating customer loyalty and building relationships. These are the main topics covered in the podcast episode transcription segment, organized in chronological order with their respective timestamps. Community Involvement Charity (00:22:26) Shop owner's initiative to involve customers in community charity, raising funds and providing incentives for customers. Supporting Little League Teams (00:23:20) Discussion on sponsoring little league teams, the impact on the community, and the importance of community involvement. Seizing Opportunities (00:24:29) Encouragement to shop owners to seize opportunities, think creatively, and take advantage of moments for business growth. Solving Real Problems (00:25:44) Emphasizing the role of marketing in solving real challenges for small businesses and making their lives better. Involvement in the Community (00:27:31) Discussion on the importance of being involved in the community and creating a sense of belonging, impacting marketing positively. Connecting with Customers (00:28:36) Emphasizing the need to connect with customers in a meaningful way, beyond traditional loyalty programs, and the impact on advertising effectiveness. Fundraising Logistics (00:29:46) Exploring the logistics of fundraising, including tools, graphics, and collaboration with marketing companies for seamless integration. Using Rewards for Community Programs (00:36:29) Discussion on customers choosing to use rewards for community programs, the intrinsic value, and setting up guardrails for giving. Launching Shop Programs (00:41:39) The process of launching shop programs, integration with shop management systems, and activating accounts based on customer history. Service Advisor's Role (00:45:37) Reference to a previous episode discussing the service advisor's role in customer retention and the impact of the 1-to-1 service advisor-technician ratio. Joe's thoughtful gifting (00:46:31) Joe explains his thoughtful and considerate gifting strategies to connect with clients and nurture relationships. Partners with systems and processes (00:47:22) Joe emphasizes the importance of having partners with efficient systems and processes to ease the burden on business owners. Inexpensive customer gifts (00:48:37) Joe shares his inexpensive yet impactful gift ideas for customers, including hot chocolate mixers, cookies, and personalized items. Quality over quantity (00:51:20) Joe discusses the significance of giving high-quality, thoughtful gifts over cheap trinkets and the impact it has on customers. Building customer loyalty (00:53:17) Joe emphasizes the importance of little gestures and thoughtful gifts in building customer loyalty and creating a positive impact. Conclusion and contact information (00:54:02) The hosts express gratitude to the guests and provide their contact information for listeners to get in touch.  
      How To Get In Touch
       
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected]
      Lagniappe (Books, Links, Other Podcasts, etc)
      Pit Crew Marketing
      Schindler's Garage
      Schindler's Garage - see loyalty program posts
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Thanks to our Partner, NAPA Auto Care "As shop owners and management, we want to be productive, we want to follow key metrics, we all need to be in business. We all got to meet our goals, our personal goals as shop owners and management. But at the end of the day, if you're not looking for moments of stress happening in your organization and what you can do from a resource point of view, that's what I see." Frank Leutz emphasizes a customer-centric approach, highlighting the value of simplicity, positive employee work culture, and community involvement. Frank Leutz, Desert Car Car, WrenchNationTV. Frank's previous episodes HERE Show Notes
      The Brakes for Breasts Initiative (00:00:15) An initiative by two shop owners to raise funds for a vaccine for triple negative breast cancer. https://brakesforbreasts.com Early Days of Desert Car Care (00:01:49) Frank Leutz discusses the history and relocation of Desert Car Care in Cave Creek, Arizona. Wrench Nation (00:02:49) Frank Leutz talks about the origins and evolution of Wrench Nation, an automotive lifestyle show. Customer-Centric Service Ideology (00:04:21) Frank Leutz discusses the importance of focusing on making the customer the hero of the service experience. Simplicity in Decision-Making (00:09:28) The significance of keeping business operations simple and the impact of simplicity on leadership and problem-solving. Managing Cynicism in the Industry (00:15:35) Frank Leutz addresses the issue of cynicism in the automotive industry and the importance of coaching and therapy to overcome it. The ideology of leaving a legacy (00:16:41) Discusses the importance of leaving a legacy within the industry and the impact of one's actions on future generations. The importance of attitude and aptitude (00:19:39) Emphasizes the significance of attitude and aptitude in maintaining a healthy work-life balance and the impact on business and personal life. The concept of "night school" and continuous learning (00:20:32) Discusses the idea of continuous learning, seeking training sessions, and the importance of personal and professional development. Fostering a supportive and community-oriented workplace (00:22:02) Highlights the importance of creating a supportive and community-oriented workplace, including team-building activities and supporting employees in personal challenges. Embracing a people-first approach (00:24:46) Stresses the importance of celebrating and supporting people within the organization, fostering a supportive and inclusive environment. Community involvement and giving back (00:28:13) Emphasizes the role of auto shops in the community, giving back, and supporting local initiatives, such as free oil changes for school teachers. The significance of networking and staying connected (00:31:39) Highlights the power of networking and staying connected with industry peers and mentors for personal and professional growth. Mutual Appreciation (00:36:03) Frank and Carm express mutual admiration for each other's contributions to the industry. Property Ownership (00:36:26) Frank shares his excitement about owning commercial real estate for his business, Desert Car Care.
      Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      In this episode of the Auto Repair Marketing Podcast, hosts Brian and Kim Walker are joined by Rena Rennebohm to discuss the crucial role of service advisors in customer retention. Part of a customer retention series, this conversation highlights the importance of tailored, one-on-one service advisor training. Key topics include the shop owner's role in setting expectations, the benefits of a one-to-one advisor-to-technician ratio, and common mistakes in advisor interactions. Rena emphasizes the need for clear communication, empathy, and consistent follow-up to build trust and enhance customer loyalty, ultimately driving better business outcomes.
      Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops
      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected]
      Lagniappe (Books, Links, Other Podcasts, etc)
      Rena Rennebohm: [email protected]
      Website: empoweryouradvisor.com
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors



×
×
  • Create New...