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Ring Ring - How many calls does your shop get?

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I am trying to get a grip on the positions I need to fill at my shop. I am thinking of getting a person to answer the phone. Not to sell anything but just to answer the phone and greet the customer, give directions and take their name and number so the SA's can call them back.

I would hate to hire a person only to let them go because its not a position I really need to fill.


How many phone calls can 1 Service Adviser handle?

How many calls does your shop get per week?

How do you handle it when a customer wants to check in and another wants to check out and the phone will not stop ringing.? Do you take a message, Let voicemail do its job or just pull your hair out?


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