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Unconventional Repairs

 

There are times when all the diagnostic trees, diagrams, and graphs aren’t enough. Sometimes, you just can’t get from point A to point B without some sort of homemade intervention that will give you the answer. You need a little ingenuity, a little of that “Mac Gyver” magic to pull you through the next obstacle. It’s all part of that “natural mechanical ability” each one of us possesses; some use more of it than others of course. It’s safe to say, if you spend your day tinkering with mechanical or electrical devices like most mechanics do, you’ll soon find a way to circumvent a procedure with some sort of creative method or short cut that gets the job done faster.

 

Not all repairs require this touch or finesse, but there are those times when being unconventional just works better. If it wasn’t for me being a little unconventional way back when, and coming up with my own “Mac Gyver” quick-on-the-spot repair, I might have never impressed my wife. She was a customer at the time, and had a little problem with a power window. She didn’t have a lot to spend on the repair, and figured she could charm me into taking care of it. (I’ll admit it… I was a bit smitten from the get go.)

 

The retaining spring for one of the window motor’s brushes had snapped in half. All I had to do was find a replacement spring. I dug and dug around my tool box and desk drawers, but couldn’t find a spring the right size. Then I looked over and saw that she was patiently waiting for her car, while working on a crossword puzzle with a ball point pen. I struck up a conversation and talked her into letting me “borrow” her pen for a minute. As I unscrewed the pen and removed the spring, I gave her a wink and told her that this little spring was all I needed to fix her car. She looked a little confused, and had her doubts, but it worked perfectly, and… I got a date with that pretty little gal out of it. I’ll bet ya never thought that an unconventional repair would lead to a date and later marriage? Well, it did.

 

There are a lot of unconventional repairs that aren’t in any of the repair manuals. Things like heating or cooling a component to see if it is affected by temperature. If you’re following the diagnostic menu to the letter, it might tell you to check the impedance, or voltage input/output when the failure occurs. But, it might be just as easy to freeze that stubborn component and recheck it. I used this unconventional diagnostic method years ago to diagnose overheated ignition pick-up coils and modules. Definitely not in the repair procedures, but it did the trick.

 

There are all kinds of simple diagnostics tests that aren’t in any manual. Like spritzing water on plug wires to see if they’ll arc, or using a test light to ground out a spark plug. This isn’t duct tape and coat hanger repairs, not at all. I’m talking about coming up with ways to simplify, or side step some of the long drawn out procedures mechanics and technicians run across on a daily basis.

 

This “Mac Gyver” stuff isn’t anything new either. Odd repairs and diagnostic work like this have been going on since the beginning of time. Ask any old timer, they might tell you about putting a wooden clothes pin on the fuel line to keep the fuel from freezing up or vapor locking on a hot day. It works on the same principal as laying a wooden spoon across a pot to keep it from boiling over. (Never tried that? Try it, it works! I’ll bet your better half might know this trick.) These days however, when people talk about unconventional repairs or better ideas they don’t call them “unconventional” anymore, they’re called “life hacks”. Call it what you want… as long as it works.

 

If you look around I’m sure you’ll find a few life hacks just about everywhere. From the kitchen to the garage there’s always something that somebody has come up with to make life easier. Me, I’m more interested in something that makes my job in the shop easier. Like the few tricks mechanics have come up with to get stuck bolts out, or using plain water to free up rusted parts, or dousing a wire or harness with baby powder so it will slide easier through a narrow opening. The list is endless. I think it would be great if there was a website or book with all these life hacks that mechanics have come up with over the years. I know I’d keep a copy handy. Ya never know when you might need an unconventional method to solve a problem.

 

I haven’t found a book on the subject yet, but there a few of these life hacks that have made their way to You Tube. Like using starting fluid to reset a huge tire back on the rim. But, for the most part these tricks of the trade go unnoticed. Then again, there are a few of these unconventional repairs I’ve heard of that I find hard to believe. Some seem too farfetched or just plain idiotic to me. Let’s face it, not every Mac Gyver hack works all that well either.

 

My wife, you know the one with the ball point pen spring? She recently had a knee replaced. What an ordeal, lots and lots of tests, therapy sessions, and countless ice bags. Well after the months of physical therapy was over, she was still dealing with some tendonitis in one spot. Her doctor wanted to keep her on the regiment of continual therapy. But, her therapist had another idea. Her therapist was also a licensed dry needle therapist. Ok, call it what it is… acupuncture. After having her calf and quad muscles poked and prodded with a few dozen needles, the tendonitis problem vanished completely. It might be an ancient form of an unconventional repair… but it worked. Later, when she went back to her doctor for a checkup, he wasn’t exactly convinced the needle treatment had anything to do with her recovery.

 

Me, I’m just glad it eased her pain. Results are what matters, not so much how ya got there. That’s how a lot of these life hacks go. One person thinks its nuts, while another tries it, and it works great for them. To this day that stuffy old doctor isn’t buying the story. All I can say is, “Get over it Doc. Sometimes all we need to do is think outside the box and try something a little unconventional. It just might be the answer.”

 


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Posted

Yes ,I have done a few myself. Usually it's about saving money or time or just plain getting the job done, rather then saying it can't be fixed because I can't get the right parts!

Posted

I had an employee years ago that was changing out an ignition switch. In his haste to get it done he twisted this little odd shaped piece that joined the actual mechanical part of the ignition switch to the electrical part. The part was not available unless you bought the whole ignition switch assembly. It was about the same size as a no# 2 round shank phillips screw driver. I did a little welding and a bit of filing on an old screwdriver shank and made an exact copy.

 

Needless to say I was a bit pissed, but the mechanic never stopped thanking me for saving his ass. I laugh about it now...but it wasn't funny at the time.

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         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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