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Advantages of Being an Older Mechanic

Age, the longer you’re around the older you’ll get. Doesn’t seem fair sometimes. As they say, “Youth is wasted on the young." The older cars get, the more things seem to go wrong with them, and the same goes for the aging mechanic. It’s the eyes that don’t focus as well when you’re staring at a wiring diagram, or the old back has a few twinges after lifting the crankshaft into place; then it’s the arthritis that works its devious little magic when you’re in a tight spot flipping an open end wrench over and over, on and on go the aliments.

Now, some customers prefer to deal with the older mechanic at the service desk. Maybe it’s because they represent a fatherly figure to them, or maybe they feel the older guy might have a lot more experience with their sort of problem. Whatever the reason, as an old guy in the shop myself, it’s kind of nice to chat about a car problem with a customer rather than trying to get up off of a creeper with bad knees.

When computers first came out they were a little intimidating to the older guy, but it didn’t take long before he got the hang of it. That is until one of those young socket rockets comes along, reaches over the old tech’s shoulder, flips a few keys and finds the information for him a whole lot faster than the way he was doing it. (I still don’t know all those short cut keys.) But it’s still fun to watch the “X” generation try to figure out a stalling or rough running problem without a laptop.

They’d freak out if they saw how we use to find air conditioning leaks with a bottle of propane and an open flame, or using a growler to check a generator. Yea, things were different back then. Nothing like the electronic world we live in today. In those days, mechanics used the procedures that were available, even if they seemed a bit crude. We didn’t have all these fancy, schmassy sensors to deal with. A piece of heater hose held to ones ear was all you needed to find a loose rocker.

One thing is for sure, an older tech has been around the block a few times. Just the other day a 79 Bronco came in and the owner wanted to get the A/C working again. Just a bad expansion valve was all. This thing was jacked a mile high with huge knobby tires. The younger guys didn’t want any part of it (no computer), so … I got handed the keys. Now for a guy my age to climb up there, it did take a bit of an effort. I ain’t no spring chicken, you know. First off I had to stand on an upside down milk crate just to get one foot on the bumper. Then climb up and do the old superman spread over the fender so I could reach all the way back to the firewall where the expansion valve was, and then… not to make it even more difficult, I had to get my head in just the right position so I could look through my bifocals. I’ve got the wrenches, the flashlight, and a couple of shop rags… and me “planking" this old truck trying to get this #$@% expansion valve off. So where’s the advantage in all of this? I don’t know…but there must be one somewhere.

Getting down was no picnic either. Those bifocals work two ways you know. If you’re looking down through your glasses that concrete floor looks a bit fuzzy and appears to be a lot closer than it really is. Of course as ya slide back down from this behemoth your belt has to get snagged on something and now you’re flopping around like a fish out of water trying to get unstuck. At least I made it back to terra-firma without having to call over one of the younger guys to guide me back onto the milk crate.

Really, there are advantages of being older; it’s just that some things aren’t so noticeable. Like, veteran mechanics probably have all the tools and then some. And, if a car comes in with a floor dimmer switch they know what it is for. In fact most of them will know what the second floor switch was for too. Yea, I know what you’re thinking; most of that stuff is museum pieces these days. Oh don’t worry, all you young wrenches out there, your turn to call today’s cars museum pieces is just a few decades away.

These days it takes some training in trade schools to learn this job, and you certainly will learn even more once you’re on the job. But, by far, you learn even more after several years of turning wrenches. From dealing with the technical changes and procedures, customers, the guy in the next bay, your boss, and of course the aches and pains of it all.

It’s the old horse shoe story that comes to mind. As one old timer explained it to me, when the farrier is shoeing a horse and he shows you the freshly heated horse shoe he has just fitted, don’t be a fool and pick it up. Like the old timer said to me, “I know better now, it don’t take me long to look at a horse shoe in a different light anymore!”

That’s experience talking. Experience is something that only comes with time. I can’t tell you when you’ll have it, but believe me, you’ll know when you’ve got it. Then again, if you’re the type of person who has to pick up that horse shoe a second time… well, you’re either a bit brain dead, or you need a touch more experience.

Most mechanics who have been around for 30 or 40 years (or more) have seen the changes from 6 volts to 12, generators to alternators, points and condensers, electronic ignition, and then onto today’s systems of sensors controlling it all. And, yes, the older mechanic has probably worked on every bit of them. Not to say that’s an advantage, but it sure is a lot of experience to say the least. But, as time passes along the old body isn’t what it used to be, and while those younger guys can thrash apart cars a whole lot faster, there’s still one advantage the older mechanic has: retirement isn’t that far away. No more learning all this new stuff, no more trying figure out the latest software, and no more of all this back breaking work.

History has proven that change is inevitable, and the old mechanic can now pat the younger techs on the back and tell them, “Have at it fellas. You young guns can take over from here.” Us old wrenches can take advantage of all the senior citizen discounts now, and a few spare parts from the doctor too! Let’s see, a couple of new knees, maybe a hip, oh and some laser surgery for the old eyes. Getting older does have a few advantages after all.


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Posted

yes, gonzo, there are few advantages for being around in the business for awhile. The saying goes,"There is no substitute for experience"!

Posted

I'd like to think there are Frank, but honestly... I can't think of any right now. Must be that short term memory thing, another part of getting older. LOL :)

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         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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