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By Elite Worldwide Inc.
Elite is proud to announce that we are partnering with BOLT ON TECHNOLOGY to help auto repair shop owners become more successful. When choosing to partner with a company we always take a careful look at their principles, at their ability to help shop owners, and at the impact they're having on the industry. BOLT ON has been able to exceed our most optimistic expectations in all of these categories, so it's truly an honor to be able to partner with them.
BOLT ON and Elite will elevate the auto repair industry by making it more sophisticated, attractive to a new generation of shop owners, perpetuating ethics-based business practices, and overall creating better opportunities for success. The valuable technology and education provided by the companies will give shop owners the critical tools needed to improve car counts, AROs and customer trust.
BOLT ON provides an award-winning suite of shop management products that makes shops more attractive to prospective employees and customers. Each tool helps shops operate efficiently by streamlining scheduling and updating customer information, producing more accurate reporting, strengthening customer communication through digital inspection capabilities and allowing managers to stay on top of business performance. Elite provides shop owners premium training in business practices such as recruiting courses, marketing courses, phone skills and sales training, peer group meetings and comprehensive coaching programs where every Elite coach is the past or present owner of a very successful auto repair business.
“We’re proud of our partnership with BOLT ON TECHNOLOGY because of all the synergy between the two companies both in our cultures and overall goals,” says Bob Cooper, founder and President of Elite. “Our belief is that every shop owner needs both the right people and the right systems to reach their potential, and this partnership helps them achieve both objectives.”
“The key to fulfilling our mission is making every resource available to our customers that will improve their business,” says Mike Risich, founder and CEO of BOLT ON TECHNOLOGY. “We’re extremely excited about our partnership with Elite because the best solution for a shop that wants to grow is not just to train management or implement new technology, but to utilize both.”
About BOLT ON TECHNOLOGY
BOLT ON TECHNOLOGY equips the automotive repair and maintenance aftermarket with award-winning technology tools to improve customer communication. The company's technology instantly transmits photos, videos and text messages to communicate automotive repair details, thereby increasing customer trust, boosting sales and empowering shops to build long-term customer relationships. Along with ongoing training and support, BOLT ON's mobile and digital tools also reduce problems inherent in the service process, while increasing shop productivity, revenue, and customer satisfaction.
For more information, visit www.boltontechnology.com or call 610-400-1019.
Elite was founded in 1990 with two primary goals in mind: To help shop owners build more profitable, successful businesses, and to give back to an industry we love. Elite’s services help shops identify business challenges, and improve in the areas of sales, marketing, employee management, recruiting and all facets of shop management so that they may reach their full potential.
Elite hires only coaches and trainers with extraordinary track records of success, who share these goals and have the same passion for making this industry a better place by improving the lives of shop owners, their employees, their customers and their communities.
For more information, visit www.eliteworldwide.com or call 1-800-204-3548.
By Joe Marconi
Congratulations to Bolt on Technology -
Inc. magazine has ranked BOLT ON TECHNOLOGY— a leader in automotive software solutions — No. 646 on its 35th annual Inc. 5000, the ranking of the nation’s fastest-growing private companies.
Here is a link in Aftermarket News for more information:
By 5 Star Auto Spa
Just signed up for Bolt On Technology Mobile Manager and Pro Pack (Report Pro, Message Manager, Lube Sticker Pro). Got Mobile Manager installed on 4 new tablets for the technicians. Installed Pro Pack on both desktop computers running All Data Manage as the shop management software. Received training on Lube Sticker Pro and have scheduled training on the other 3 modules. Bolt On only trains 1 module at a time which kinda sucks because based on that we will not be up and running for an entire month. I have began to look into the SOP's and configure the software myself instead of waiting for training. For all of the shops that are using Bolt On, is there anything that you would recommend us definitely look into / try? I
With all this new technology such as self-driving cars, stop-start vehicles, automatic braking systems, crash avoidance systems, and assisted parking systems, there’s bound to be a few questions and complaints. The car of today can practically think for itself, make decisions, and is aware of its surroundings. They’re programmed to perform their tasks to the best of their abilities, even if we mere humans don’t have a clue what’s going on inside those computer chips.
As with anything new and different, there’s a learning curve for the consumer as well as the technicians. It’s hard enough for the technician to wrap his head around the fact that a car can do things you wouldn’t even dream of years before. Now the consumer has to try and explain some weird goings on to the mechanic. Obviously, the technician will have to understand the inner workings of these technologically advanced systems long before the first car rolls in the service bay. So, as a mechanic/technician you have to keep in mind, once these systems hit the pavement there’s bound to be some issues.
So, to speed things along I thought I’d put together some of the more interesting questions, complaints, and conversations I’ve overheard. Even though these questions and answers are purely fictional they could happen… ya just never know. Considering the years I’ve spent listening to the wacky things people have told me at the service desk I’ll bet I’m not too far off.
Caller: “I told the car to take me to the donut shop but instead it took me to the gym.”
Mechanic: “The passenger presence system was activated. Based on your weight and height infrared readings, your car determined you needed to go to the gym more than you needed to go to the donut shop.”
Caller: “I was trying to give my neighbor a hand by pushing his car out of the street with my car. But, as soon as I got close to his car my brakes locked on and wouldn’t allow me to push his car with my bumper.”
Mechanic: “Sir, your car was protecting itself. The computer system is more concerned with maintaining the integrity of itself than moving an obstruction off the highway.”
Caller: “I just bought this car and the salesman said it has stop/start technology. The first time I tried it the car ran right into a tree. I thought it would stop, and quite frankly... it hasn’t started since I hit the tree either.”
Mechanic: “Sir, that feature is to conserve gas at stoplights. Try keeping it on the road next time.”
Patient: “Doctor, I’m finding myself very aggravated and fidgety these days. I’m constantly badgering my co-workers and my family. I just can’t seem to calm down. What’s wrong with me?”
Doctor: “Did you recently purchase a self-driving car?”
Patient: “Why yes I did. Oh it’s great, because I can put my makeup on and check my email while I’m on the way to work. But, the car will only do the speed limit, it won’t crawl up on the bumper of that slow guy in the left lane, it won’t lurch out into traffic anticipating the green light or go through yellows. Is the car causing my problem?”
Doctor: “You are going through aggressive driver’s withdrawal. I would advise you to take up oval track racing as a hobby. This should alleviate your stress level.”
Caller: “The other day I was fooling around with the A/C cranked up to max. It was really cold, just the way I like it. It was cold outside too, so as I was driving along I rolled down all the windows. Just then the air conditioning stopped blowing as much cold air as before.”
Mechanic: “Ya can’t have both, the processor knows the windows are down, it knows the temperature, and it knows you don’t need the A/C on... nuff said.”
Caller: “I’ve got one of those self-drive cars that I was towing behind my motor home, but I was in an accident the other day. I turned on the cruise control in my motor home and went back to fix myself a sandwich. The next thing I knew I was in a ditch.”
Mechanic: “Your motor home isn’t equipped with the self-drive system only your car is. The car can’t do anything for the motor home just because you’ve got them connected.”
Caller: “I was towing a trailer last week and when I tried to back up the beepers were going off and the car wouldn’t budge. It’s like the brake was on. What’s wrong?”
Mechanic: “Ma’am your car is equipped with a rear crash avoidance system and area obstruction brake sensing unit. You need to turn those features off when towing.”
Caller: “My car asked me a question about my destination, so I answered. Ok, I was a bit upset at the time and I swore at it. How come it doesn’t understand what I want when I’m aggravated?”
Mechanic: “I have trouble understanding most people when they’re aggravated too.”
Caller: “Ok, now what do I do? My self-parking car did a fantastic job of getting me into this parallel parking spot, but now I can’t figure out how to get out of it.”
Mechanic: “You’ll need to learn to drive your car. The system can only do so much for you. If not, try avoiding any of these newer cars for the next few years. By then they’ll have the technology to get you out of your predicament.”
Caller: “My automatic dimming rear view mirror is always too dark in the daytime. How come?”
Mechanic: “Your pike pass is covering the optic sensor. Try moving it to a new location.”
Caller: “I just bought this car and the radio is muted all the time.”
Mechanic: “Put your seat belt on.”
Caller: “I don’t like wearing a seat belt.”
Mechanic: “Then sing to yourself.”
Caller: “My buddy told me the best way to check my transmission is to hold my foot on the brake and stomp on the gas pedal. But the engine won’t rev up, and the service light is flashing...what’s wrong?”
Mechanic: “I scanned your car and the code refers to abusive drive train usage by the operator. Your car is telling me it doesn’t like the way it’s being treated. You’re lucky the auto ejection seat and electric Taser system hasn’t been installed on this model yet.”
Bank Robber: “Yes judge, I robbed the bank. But, how did you guys know it so fast? And, how come my car wouldn’t go over 30 miles an hour, locked all the doors, and then drove me to the police station where it stopped right at the front door. I was trying to get away, and ya caught me red handed.”
Judge: “Your car told us. The surveillance cameras at the bank got your tag number. We then got into the car’s satellite communication through the telematics systems. After listening to your conversation with your navigation system we knew we had ya. So, we took control of your car and guided it in to the precinct with the GPS. Besides, it’s not a good idea to name your destination as the “hideout” on your nav. screen.”
Ok, I made all this up. But it’s true that today’s cars are far more than transportation. It’s an all seeing, all knowing, microcosm world of technology. Ya just can’t do what you used to do. The car will know, and it’s going to tell on you. It’s a different world out there on the open highway than it has ever been in the past, and these changes go a lot further than just the blacktop. So as the world changes so does the modern day auto mechanic change too meet the demand of this new technology. Even if none of these anticipated questions ever come about, there’s no doubt auto repair will never...ever be the same again.
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We've been using Bolt On for a year and a half. Customer service has been great and the product has been great, until very recently. We just switched to a different management program and we have been have numerous issues. Usually they attack the issue and resolve it quickly and communicate very well. For whatever reason this has dramatically declined from what I'm used to. I'm curious if anyone else has noticed this. Currently I'm on hold to speak with someone for the last 20 minutes. This call is related from an issue we had yesterday that was not resolved. The tech support disconnected from us and did not call to let us know what was going on, and the problem (as well as a new problem) was still there. No call this morning to follow up or reconnect. Mike if you're still reading these websites it would be nice to hear from a supervisor to get an explanation as to why this is being handled in such a way. You guys are usually the best in this department, not sure if you're growing to fast and you have some new people that don't know your culture or what but it kinda sucks from this side.