Wanting some opinions. I have been having a problem the last couple years with customers approving repairs and when we get the job done and call them for them to come pick up and pay they either don’t have the money all of a sudden or say they will come get it and don’t. It may sit there for months, I had one sit for two years that owed 3000 dollars. Finally got my money! Just wondering what some of you guys do? Thought of charging storage after so many days?
By Joe Marconi
Years back we never considered the car dealer a threat. But today it's different. After the great recession, the dealers that survived understand that in order to thrive they need one thing….the independent aftermarket consumer. In other words, your customers.
New car dealers today are more competitive, their customer service has improved, they make a big deal at the time of the sale to get that customer back to the dealer for service, and they are very proactive with giving away oil changes and selling maintenance packages.
Your customer may be loyal, but under the spell of very convincing salesperson, a new car buyer just might cross over to the dark side.
What are you doing to retain your customers?
I'm Ricardo from Complete Auto Reports. You may have heard about the shop management software that we made at a shop in Linden NJ.
We've been really busy over the last year trying to refine the process at a shop through the software. We have come up with something we think that people can and will benefit from. We want to start with smaller auto repair facilities who are looking for something to transition out of paper and pen, as well as word documents and/or excel spreadsheets.
We've taken our software and made a free package that allows the following from any device with a updated and functional browser:
Take appointments from your customers Digital Vehicle Inspections - Included in every service request and sent to each customer if performed Workflow - Pending, Under Process, Awaiting Approval, Approval Completed, Work In Progress, Completed Ratings - Customers can communicate ratings directly to you Messages - You can communicate with customers through the platform Customer App - All service history available, can schedule appointments with the app, transfer vehicle records to new owners Sales Reports 100% mobile - Works on everything from your 5inch iPhone to your desktop.
You can presently upload all of your customer information: name, address, phone numbers, email.
Paid for versions offer parts ordering through PartsTech.com and Employeement modules that track employee time on jobs.
Are there members here who are interested in trying the free platform to see if it's a fit for their business? Anyone interested in the paid for versions, can also get 60 days of free use and discounted rates available from our SEMA promotions.
Our 3 plans can be broken down into these simple differences: Free: No inventory, no online parts ordering through PartsTech, only one photo/video per service request, one login, no employee management $50 per month (also have yearly options to save $): Includes online parts ordering through PartsTech and includes inventory, one login, no employee management $100 per month (also have yearly options to save $): includes everything with 5 logins to access the system. We often get asked, "What use can a bigger shop possibly get from the free plan?"
With the free plan, you can take appointments digitally from your customers and then upload a copy of their receipt from your existing system to their profile in CAR. Reducing paper waste and creating a digital record for your customer to always have. You can also use the free plan to send your customers a video or photo of the services you are performing, complete with billing the customer through the free plan at the end of the service. These are all features that you pay for with add on systems, they are all available for free with us as you learn to adapt to smarter, more efficient technology.
The data you enter is yours, we do not have any agreements presently to share it with anyone and we certainly will never be sharing any personally identifying information with anyone. Majority of the data we are interested in is to build better features to serve you better.
Should you ever decide you no longer want to use our platform, your account will be available to you for free for one year at minimum. In addition to that, we can and will provide you a complete data dump of all of your records within 72 hours of the request. These companies that make it impossible to recover YOUR data is the reason for our open policy. We want everyone to change their practices and we're leading by example.
If you decide to cancel your subscription for any reason, all of your data can and will be exported and delivered to you via a USB stick you provide or through email in the way of an Excel file(s). Additionally, you can access ALL OF YOUR information on our server for one year without any interference from anyone at CAR. Most of you may not know, but I actually own a shop and if it's one thing I can not stand behind, it's these companies getting access to all of our information for secretive reasons or keeping us from having the very data that belongs to us in the first place. You will never encounter this experience with us.
Does anyone have the MaxiSys ADAS Calibration Tool? What did you pay?
I see it on Amazon being sold by autel
From he autel site: https://www.auteltech.com/autelcms/Automotive Diagnostic& Analysi/590.jhtml
MaxiSys ADAS Calibration Tool
Advanced Driver Assistance System (ADAS) is becoming standard equipment on today’s new vehicles. These systems are designed to assist drivers to prevent collisions by displaying alerts, providing camera images or by taking instantaneous control of the vehicle. The Autel MaxiSys ADAS provides the original complete diagnostic functionality, comprehensive and precise ADAS calibration. With MaxiSys calibration tools and accurate software, Autel MaxiSys ADAS is an ideal calibration tool for collision repair, glass replacement and repair shops.
Precise: crossbar's minor adjustment knob and laser positioning provide millimeter-level accuracy.
Flexible: lift can be adjusted by power; pattern cloth and pattern board are portable and easy for storage.
Integrated: modular frame assembled with accessory tools for calibration; pattern board holder, pattern cloth and pattern board are easy to move.
Smart: calibration procedure; compatible use with leveling lift adjustment
Accurate: regular updates of latest OE-level diagnostic and calibration software; correct calibration
Intuitive: tutorial graphics and step-by-step instructions; Pre-Scan & Post-Scan Reports (ADAD module identification, Calibration)
Complete: Wide vehicle coverage; Seven Calibration Functions; Fixed & Mobile Calibrations
Glass Replacement, Specialty Repair, Collision Repair, Wheel Alignment
Adjustable Calibration Frame and Tools
The large automatic screw mechanism provides compatible use with vehicle leveling lifts by offering a taller than average extended adjustable height.
Easily Interchangeable and flexible calibration components
Precise fine-tuning hand knob and laser positioning for millimeter ruler accuracy
Calibration Tooling Kit
Easily Interchangeable Calibration Components
Exceptional Vehicle Coverage
Made of durable stain resistant material and easily cleaned.
Easy to store and transport
Step-by-step instructions display exact OE-calibration specifications and videos
Pre-SCAN and Post-SCAN diagnostic report directly presents the existing problems, diagnostic results and repair suggestions
J2534 Maxiflash Elite for OE Level programming
Faster 1.3GHz + 1.7GHz hexa-core processor, double the speed with our revolutionary multitask-capable Android Operating System
AutoVIN / AutoSCAN all modules in all systems
The best possible OE-level diagnostic coverage to offer complete ADAS and diagnostic solutions for smarter repair and calibration.