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Just Give Me The Code, I'll Do The Rest!

Joe Marconi
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Gonzo Grand Master

Gonzo

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I don't think so. For a couple of reasons.

1. He'll be back when the code doesn't fix his problem and want you to read the code again. Either because he thinks you read it wrong, that you don't know what your doing, or... must be more to do.

2. If he could "do the rest" then why the hell don't you go look it up on Google first and find out that your OBD II scanner doesn't work on that year and that those wacko's at AZ don't know either. So why should you break out the old scanner for free... seems to me you should get compensated for not only knowing which scanner but even for just having it.

3. These kind have friends... and they sure like to talk to one another. That's even better... because if they're friends of this character chances are they're just like him. Don't need that at the shop.

4. We work for our customers, customers are people that pay us for our time and knowledge. This guy is not a customer.

 

I think ya did the right thing. I would have done exactly the same thing or... I would have drilled the guy on just how he planned to fix the car. LOL That would have been my fun for the day. he he he... LOL

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az mike Apprentice

az mike

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I'd have read it for him................................for 60 bucks. And for that he gets a quick visual inspection. I didn't buy my scanners for people to get free use of. I need a return on my investment. Autozoo does it for free fully expecting to sell him parts related to the code. That is return on their investment. Others want me to print out the flowchart for the code- Sorry! I again have an investment there too! The cobra in my avatar does 0-75 mph in 4.3 seconds in the sand.. The only reason it doesn't do 0-100 in 3.5 seconds is I already lost too much time(money) with people like them.

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    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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