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Joe Marconi

Just Give Me The Code, I'll Do The Rest!

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The other day someone walked up to the service counter holding a code reader and asked if I would hook up my scanner and give him the code. He said his car was a 1994 Buick and his scanner would not plug into it. He went on to say that all he needed was the code, he’ll do the rest. My luck (or his bad luck), I happened to be on the front counter that afternoon.

 

I asked him, “What do you mean when you say, you’ll do the rest?” He said he would go online and Google the code and get the needed information to repair his car. I couldn’t hold back at that point. I said to him, “Really, you think it’s that easy”? I tried my best to make him realize that it would be in his best interest if a professional did all the testing and inspecting.

 

After a few more words back and forth and his persistence of just reading the code, I finally told him, “No”.

 

He had this look on his face of disbelief. I did ask him why didn’t he go to an AutoZone and he replied that he tried but due to the age of the car, they did not have the right code reader.

 

I ended the conversation by telling him, the only way I will hook any piece of equipment to his car is if I do all the testing and diagnosis and that he will have to pay for it. Again, I got that blank stare of disbelief.

 

He didn’t say a word, and walked out.

 

Was I wrong? Should I have helped him? Or better yet, should I stay away from the service counter???

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