Quantcast
Jump to content


Joe Marconi

Just Give Me The Code, I'll Do The Rest!

Recommended Posts

The other day someone walked up to the service counter holding a code reader and asked if I would hook up my scanner and give him the code. He said his car was a 1994 Buick and his scanner would not plug into it. He went on to say that all he needed was the code, he’ll do the rest. My luck (or his bad luck), I happened to be on the front counter that afternoon.

 

I asked him, “What do you mean when you say, you’ll do the rest?” He said he would go online and Google the code and get the needed information to repair his car. I couldn’t hold back at that point. I said to him, “Really, you think it’s that easy”? I tried my best to make him realize that it would be in his best interest if a professional did all the testing and inspecting.

 

After a few more words back and forth and his persistence of just reading the code, I finally told him, “No”.

 

He had this look on his face of disbelief. I did ask him why didn’t he go to an AutoZone and he replied that he tried but due to the age of the car, they did not have the right code reader.

 

I ended the conversation by telling him, the only way I will hook any piece of equipment to his car is if I do all the testing and diagnosis and that he will have to pay for it. Again, I got that blank stare of disbelief.

 

He didn’t say a word, and walked out.

 

Was I wrong? Should I have helped him? Or better yet, should I stay away from the service counter???

Share this post


Link to post
Share on other sites


Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Similar Forum Topics

    • Rare Openings in Elite's Pro Service Peer Group

      Elite Pro Service is a peer group made up of 90 of the most successful shop owners in North America, and is always full, but as of 11/14 we have a couple of rare openings! "Rare" isn't an exaggeration, as well over half of the 90 shop owners in this peer group have been members since Pro Service was started over 10 years ago. In a world where information is everywhere, it is the quality of the information you have access to that will separate you from the competition, and at Elite we feel there's no equal to the quality of real-time data and best practices that come directly from 90 of the industry's top shop owners. Pro Service is more than a “20 Group” process; it is a community. Not only do our Colleagues believe that 90 minds are better than the standard 10-20 that are most groups, but just about every colleague will tell you that Pro Service has connected them with lifelong friends. There have been several occasions where a Colleague was in trouble with their business, and other Colleagues would “jump on a plane” to help them in any way they could. Pro Service is a caring culture. It’s not only about increasing profits, but about becoming better leaders who create better lives for their employees, take better care of their customers, and make more meaningful impacts on their communities.  It’s about achieving personal and business success, but also about elevating our great industry and every life it touches. It is worth your time to visit the Pro Service web page to learn more. Pro Service Benefits 90 successful, business savvy shop owners working with you to improve your shop’s performance One-on-one coaching from a nationally recognized business coach with over 20 years of coaching experience and over 40 years spent in the Automotive industry Comprehensive host shop meetings performed twice a year, including onsite shop visits, collaboration and training to provide immediate solutions to current issues Yearly Pro Service Conference with training from outside the industry addressing leadership, marketing, recruiting, employee retention, succession planning and more! Monthly online meetings to keep you tuned up Information-rich financial Dashboard with charting, trending and analytics to benchmark performance Extensive library of information resources developed for owners, service advisors, managers and technical staff Support 24/7 To learn more or to find out if you qualify, visit the Elite Pro Service web page: https://www.eliteworldwide.com/20-group.html 

      By Elite Worldwide Inc., in Shop Management Coaching, Business Training, Consulting

      • 0 replies
      • 84 views
    • Best Scanner for General Repair

      Hello,  We're in the market for a new scanner and figured I'd ask fellow shop owners their ideas and experiences. I did search the board archives and didn't see much within the past year or so.  We are a general repair shop servicing most anything, according to customer attitude. Any suggestions would be very much appreciated.   Thanks in advance 🙂

      By Extracareman, in General Automotive Discussion

      • 5 replies
      • 468 views
    • Workshop for service writer training?

      Anyone know or recommend a company that offers a 3-5 day workshop to train a service writer/manager to learn how to SELL and manage tech workflow? Not looking for a consulting firm wanting thousands of dollars. We have an awesome personable approachable person who was one of our techs and wants to move up front but needs help. Thanks so much for your input

      By babyhydro, in Workflow Management

      • 14 replies
      • 1,399 views
    • In-House Training is needed too, sometimes more

      We know the value of technical and sales training, but what about in-house training.  What I am referring to is review policies and procedures.  By reviewing in house written procedures gets everyone on the same page, improves production and also improves quality in the repair process. A simple process such as everyone following the same procedure for a cooling system problem will add to the overall shop's production and in the long run procedure a better quality job.     

      By Joe Marconi, in Joe’s Business Tips For Shop Owners

      • 0 replies
      • 159 views
    • Consider Joining Family Service Day!

      At the Ratchet + Wrench Conference last month, I met Charlie Marcotte, owner of Amerian Pride Auto in Virginia and the founder of Family Service Day. After doing a little research, I joined the organization.   Family Service Day originated in 2009 with a Williamsburg, Virginia based company, American Pride Auto. The idea was simple: offer support to single parent families and deployed military by offering the gifts and talents we have been given, the ability to repair vehicles, for free. There are really no limitations — if you have desire to make an impact in your community, Family Service Day is a great way to get involved.   Getting involved in your community is the best way to make your shop stand out as the business that cares about people. Plus, it will get your staff involved which will boost morale. You can reach out to your vendors for help with parts and also get major businesses in your area to help sponsor the event.   Shop owners, I recommend that you find out more about Family Service Day. Below is a link for more information:   http://www.familyserviceday.org/

      By Joe Marconi, in Banner Programs & Franchising

      • 18 replies
      • 1,474 views
  • AutoShopOwner Sponsors



×