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Joe Marconi

Say, “Thank You”

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Say, “Thank You”


As shop owners, we sometimes walk around as if the weight of the world is on our shoulders. And to be honest, for what we have to endure on a daily basis, we have every right to feel this way. But, (you knew there was going to be a “But”, right?) the people that work with you don’t know what you go through and if are looking for sympathy, you are going to be waiting for a very long time.


You are the shop owner, the leader. It’s what you decided to do. And with that decision comes a great responsibility, not just to your business and family, but to the people and families of those you employ.


With temperatures this past week hovering around zero, it was tough on all of us. We had an unusual amount of breakdowns and higher than normal car counts, all due to the cold. Everyone was affected by the cold and by Thursday afternoon I knew my crew was feeling the effects of Old Man Winter. But, they trudged on, working an additional hour and a half to get caught up on all the work.


The next morning everyone was there by 7:15am and we all went to work, no complaints. Mechanics are a tough breed and I am proud to work side by side these guys. I ordered four large pizzas for lunch and we all had lunch together as a family. As I watched the guys poke fun at each other and laugh, I just smiled inside with pride.


At the end of the week on Friday night, I assembled everyone together, looked in their eyes and simply said; “Thank you.”


Don’t ever take for granted the people who work with, and never forget to say those two simple words…:Thank You….

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