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German shop Owner, of just 18 months...


RyanGMW

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Hey everyone-

My name is Ryan Gangemi and I own a German auto repair business (BMW/Mini/VW/Audi/Benz/Porsche only). We started out small in a private location and moved into a commercial building June 1st 2011.

I'm a 30yr old BMW Master Technician and I run the shop myself while my wife does our books from home. I have 2 employees, one is a Mini Cooper master tech and another is our apprentice technician who does a lot of custom work (engine swaps, suspension/brake custom work, ect).

We are adding another tech to our staff soon with over 20 years of tech experience and service manager experience.

I have been browsing through the forums and it looks like there is a plethora of useful information here.

We have been booming lately, with over 650 new customers in the past 18 months. Business has been better over the past 2 months than ever before, and word has spread quickly in our town about us and we just keep gaining steam.

I look forward to learning lots from other board members and I hope to help where I can as well.

 

Our website is http://www.ryangmw.com/.

 

See you guys around!

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  • 4 weeks later...

Hi RyanGMW! Welcome to the site!

I am rather new here... but I couldn't help but respond. It's such great news to hear an auto repair shop that's going 'gangbusters'! Keep it up! The only comment I would like to make is this. I know you're busy. I know you've got a lot on your plate. But make the effort to start working on your customer retention, customer referral programs and stuff like that.

 

SooOOooOooo many times, shops call me looking for that 'quick fix'. You know... just the good stuff in marketing that works fast! Yeah. No such thing. Maybe that Unicorn can help them.

 

Don't get caught in the trap of not marketing. I am not wishing or hoping a change in your fortune. But don't wait until you need it. Get a system in place now. You can always 'turn it down'... or 'crank it up'.

 

Hope this helps! Good luck!

 

Matthew

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Hi RyanGMW! Welcome to the site!

I am rather new here... but I couldn't help but respond. It's such great news to hear an auto repair shop that's going 'gangbusters'! Keep it up! The only comment I would like to make is this. I know you're busy. I know you've got a lot on your plate. But make the effort to start working on your customer retention, customer referral programs and stuff like that.

 

SooOOooOooo many times, shops call me looking for that 'quick fix'. You know... just the good stuff in marketing that works fast! Yeah. No such thing. Maybe that Unicorn can help them.

 

Don't get caught in the trap of not marketing. I am not wishing or hoping a change in your fortune. But don't wait until you need it. Get a system in place now. You can always 'turn it down'... or 'crank it up'.

 

Hope this helps! Good luck!

 

Matthew

 

Couldn't agree more with this post, It's so true...Marketing is key

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      A recent study, done by Harvard Business School, concluded that the real problem with attracting and retaining employees has more to do with the workplace environment, not pay or benefits. While the study did find that an adequate pay plan and offering an attractive benefits package did help with recruiting and retention, it’s not enough to satisfy the needs of employees, especially those of front-line workers.
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      To attract and keep top talent requires creating a company that people feel proud to work for. You need to reach the hearts and minds of your employees. Become a leader that people are enthusiastic about working for. You want your employees bragging to their friends and family that your shop is a great place to work!
      Step one to attracting and retaining quality employees: Create an amazing workplace environment for your employees!  Trust me, happy employees make happy shop owners too!
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