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By Joe Marconi in Joe's Blog4 commentsA recent study, done by Harvard Business School, concluded that the real problem with attracting and retaining employees has more to do with the workplace environment, not pay or benefits. While the study did find that an adequate pay plan and offering an attractive benefits package did help with recruiting and retention, it’s not enough to satisfy the needs of employees, especially those of front-line workers.
The study also stated that in 2021, many companies were convinced that giving raises, sign-on bonuses, and other perks would solve the worker shortage problem and prevent people from quitting. However, this strategy did not work. So, what does work regarding attracting quality people and keeping them employed?
Essentially, it all comes down to the culture of your company. Management: do all it can to consider the individual needs of your employees. Your employees want to feel that they have a voice, that their opinion counts, and that their role in your company is both respected and recognized. Yes, pay and a great benefits package will go a long way toward making your employees feel secure, but that’s only financial security. People want more than money.
To attract and keep top talent requires creating a company that people feel proud to work for. You need to reach the hearts and minds of your employees. Become a leader that people are enthusiastic about working for. You want your employees bragging to their friends and family that your shop is a great place to work!
Step one to attracting and retaining quality employees: Create an amazing workplace environment for your employees! Trust me, happy employees make happy shop owners too!
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By carmcapriotto
"There are many roads you can follow, but there may only be one road that leads to the right way." Industry trainer Ken Zanders opens this episode with a story about 'When Harry Met Ken," a spoof on the movie "When Harry Met Sally." Ken describes his technician friend, Harry, who is always looking for a quick fix without gathering the full information. Too often, when facing a diagnostic problem or challenge in the shop, we jump to find the quick fix. How can we 'slow down to speed up' in our daily lives? Ken Zanders, ASE Master Certified Automotive Technician with L1 Advanced Engine Performance. Ken has extensive training with various OEMs and has obtained Master Certification through many of their programs. Ken is a committed instructor striving to give something back to the automotive service community. Show Notes
There are many roads that you can follow, but there may only be one road that leads to the right way. Stop hoping for the quick fix. You can't go in blindsided. Get the full story on what the complaint is. First, confirm what the concern is. Take that information or data that you gather and make a decision based on what you have reviewed and witnessed. Win or lose, do your best. Don’t base your success on probability. Time- We don't know how much we have, and you must start thinking about family. You have to start thinking about the time at the shop. You have to start thinking about your life, period. What can you do to better to utilize that account in reference to time? What is your five-year game plan? Virtual training complements face-to-face training, it allows you to reach a large number of people in one sitting. Find your niche, become the best, and offer those services to your customers. Ken Zanders- [email protected] subject: Podcast
Thanks to our Partners AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partners:
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
How do you truly empower your people? What does it take to be a strong leader of your business? How do you motivate and inspire your employees while avoiding burnout? We have an All-Star panel of industry peers willing to share their own experiences and learning curve as business owners.
Brian Sump, Avalon Motor Sports, and Urban Auto Care, CO. Brian's previous episodes HERE
Darrin Barney, VP of Operations, Elite Worldwide. President of Barney Brother’s Off-Road and Repair, Grand Junction, CO. Darrin’s previous episodes HERE
Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL. Andy’s previous episodes HERE.
Jerry Kezhaya, The Auto Shop, Plano, TX. Jerry's previous episodes HERE.
AJ Nealey, Nealey Auto Service, Edgewater, MD. AJ’s previous episodes HERE
Show Notes:
They need to feel loved because it's the right thing to do (part of our Noblesse Oblige) - but some won't reciprocate what you pour into them.... why? They need to have autonomy, but with that autonomy must come extreme clarity on what, why, and how They need to be held accountable - mediocrity doesn't help anyone - but you must establish the criteria as to why they are not accomplishing what you require of them; do they know how, can they and do they want to? Trustworthiness - high integrity, truthfulness, transparency, good stewardshipLoyalty - showing up early, staying late, attending company functions, asserting themselves to honor the company and its people, being a brand ambassador, saying, "tell me what needs to be done, and I'll do it" People WANT strong leadership - top-performing companies have strong leaders. Strong leaders help to create more leaders, not followers. One of the dichotomies of leadership Implementing EOS- empower your employees to solve issues on their own People come to work for people, not companies. The 5 Love Languages
Connect with the Podcast
Aftermarket Radio Network
Subscribe on YouTube
Visit us on the Web
Follow on Facebook
Become an Insider
Buy me a coffee
Important Books
Check out today's partners:
Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com
Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com
Click to go to the Podcast on Remarkable Results Radio
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By Joe Marconi
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By Transmission Repair
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