Quantcast
Jump to content


Recommended Posts

Posted

On Saturday we installed a cooling fan assembly in a 2001 Honda Accord as a fix for an overheating problem. I received a call this morning from the young lady saying that on Sunday she noticed a strong smell of gasoline in her car. I told here I couldn't imagine that anything associated with the repair was the problem but to bring it in and we would check it out. She brought her car in and we found the problem. We found a can of gasoline in the trunk leaking. She is blonde! :lol:

Posted

That would be a half hour for finding the fuel smell. LOL I had one like this a few weeks ago. Very bad vibration while driving. Took the car out and promptly came right back in. Put up on lift and only tire that hadn't been changed was so badly worn it was coming apart. We had a great laugh over this one.

Posted

I can't tell you how many times I get customers in for no A/C, only to find out that either the A/C button was never turned on or it's in the heat mode.

 

I once had a customer complaining that her rear speakers were not working recently after we serviced her car. One quick look at the read deck revealed a blanket and 2 pillows covering the speakers. The funny thing is that she claims the blanket and pillows were there for years!

 

I could go on and on....

Posted

I once got a man who dropped his Chevy S-10 off to find out why the AC didn't work. WE found out that the truck he bought during cold weather never had AC to start with.

Posted

Repair Ticket Complaint: Clunk//Thump in rear when turning.

Technician's Diagnosis : Test drove, noise confirmed. Removed bowling ball from trunk. Test drove, noise corrected.

 

Or once when I was first starting in this career I worked at a Cadillac dealership a very attractive single woman brought her Eldorado in for the rear suspension not working properly. Of course in order to diagnose the performance Cadillac tells the technician to put weight in the trunk. So the tech who had the job called us "Quick Service" dweebs over to sit on the rear bumper. When he opened the trunk (with us dweebs standing there) we found her collection of "toys." You can use your imagination as to what I mean. No, none of us could look her in the eyes when she came in to pick it up.

Posted

 

That is a good story Gonzo. It reminds be about the time that a woman's husband picked up their van and about 15 minutes later the woman was on the phone chewing me out because someone had been smoking in her van. I was apologetic and told her that our guys know they would be fired for doing that. I suggested it could be a little stray smoke from the window being down and door open and was very apologetic and promised to talk to the technician. She had no more than hung up when the phone rings and it was the woman's husband. He explained that none of my technicians had been smoking in the van. His wife thinks he has quit smoking and he had decided to slip a cigarette in on the ride home. I don't think he ever told her the truth.

  • 4 months later...
Posted (edited)

On Saturday we installed a cooling fan assembly in a 2001 Honda Accord as a fix for an overheating problem. I received a call this morning from the young lady saying that on Sunday she noticed a strong smell of gasoline in her car. I told here I couldn't imagine that anything associated with the repair was the problem but to bring it in and we would check it out. She brought her car in and we found the problem. We found a can of gasoline in the trunk leaking. She is blonde! :lol:

 

 

I once got a man who dropped his Chevy S-10 off to find out why the AC didn't work. WE found out that the truck he bought during cold weather never had AC to start with.

 

 

 

You have issues with the water in your area? wacko.gif

Edited by Spence
  • 3 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By JustTheBest
      If you're ready to skyrocket your car count so that you can finally make the money you know you and your family deserves, you're in the right place, because it's never been easier to grow your repair shop, as long as you have the right offers and deals to attract customers.
      But I will warn you if you make the same flimsy and lame offers that are just like your competitors, you’re actually making it harder to grow than it ever has been before.
      Because I want to make this easy, you’re lucky. Right now I’m starting a brand new Private Case Study Group where I will help 3 repair shops deploy my “Perfect Offer Formula” that lets you generate car count immediately, and if you start today, you can do it before Mother’s Day (May 11, 2025) and continue to do that month after month.
      The best part is, you’ll do it all without ever discounting your prices, adding free services, or tossing in Give-a-Ways that only attract the bottom feeders and car owners without money.
      In this case study, I’m going to give you the exact formula that you need so you can grow quicker without wasting time trying to figure out how to get car count and what to do next or what offers you should run this month. 
      Look, there’s only three reasons you’re not getting the car count you want right now…
      #1) Either you don’t have a compelling offer that focuses on value -not price
      #2) Your offers are just plain terrible and they aren’t what people want or need.
      Or 
      #3) You don’t have the correct packaging or (as we call them, wrappers) for your offer. 
      What I see a lot of repair shops do is they literally just use flimsy lame offers that look just like what your competitor is doing… 
      Or they try to duplicate offers the big box auto repair shops are making… 
      Or they continue to discount their prices… trying to come up with that secret formula that makes some phony illusion of a great deal.
      But all of that is just a race to the bottom.
      This private case study program's going to solve all of that for you because I'm not only going to literally take you by the hand and show you everything that you need to do, I’m actually going to do it for you! 
      And this doesn’t matter if you don’t think you can do it, or you’re not good with that math and calculating prices, or even if the last offer or ad you ran was a total big fat loss!
      We're actually going to be working together. And I'm literally going to tell you everything you need to do, starting from you spending 20 minutes setting up your pricing profile, 
      Then I’ll build out your personalized plan, 
      I’ll be tweaking things and helping you decide exactly what offer to create, and then do all the heavy lifting to create the three Value Wrappers… that make your offer stand out in your market; get car owners to stop and see your offer; then book their job immediately…(not next week, next month, or when they get around to it!) and much, much more
      And then after that, you're going to get 30 days of check-ins where you can ask me questions. 
      I'll ask you to share your sales statistics and analytics so that we can improve them. 
      I'll send you new ideas for the other 3 Perfect Power Offer Strategies that are proven to work, and even do so much more, and by the end of that, you’ll have the complete “Perfect Offer Program” that will let you stop chasing car count once and for all!
      And since I'm going to be coaching you throughout this program for your specific account, know that it doesn't matter what market you’re in; it doesn’t matter if you don’t have one of those fancy main street locations; and it doesn't matter how much marketing experience you have because I'm literally going to be meeting you exactly where you are. 
      No matter what you need, I'm going to help you do that. 
      If you need better wrappers (to actually get people to see your offer), I'm going to help you do that. If you need help putting your perfect offer together, I'm going to tell you exactly how you should be doing that differently so that you can skyrocket your car count.
      In just the past few months, the typical repair shop that's gone through this program has grown their car count within 15 days of starting, and nobody has ever gained less than 10 new jobs the first month if they implement everything that I show them to do continually. (Your results may vary, depending on how well you follow our directions)
      Now, there is one catch.
      Actually, there’s three catches.
      #1- This is a nationally advertised program across United States and Canada, and it’s limited to only 3 qualified repair shops. 
      #2- This private case study group is limited to only one repair shop per market. In other words, I won’t compete against myself.
      #3- This may be the last time I offer this Exclusive One-on-One Case Study Opportunity to grow your car count immediately - because I'm still only one person, so I can only work with so many shop owners.
       
      The longer you wait to grow your car count, the harder it's going to get started.

      Please do not make the mistake that I made, which I literally regret every single day. That is that I didn't start growing car count earlier when I was a shop owner. Car count is the solution to just about every auto shop problem.
      So if you don't sign up right now, it could decrease the odds that we can actually work together, because once we get the three shops we’re looking for, I'm going to have to shut this opportunity down.
      That just means it's going to be even harder to grow your car count.
      Remember, nobody else can provide and guarantee you results before Mother’s Day, Sunday, May 11, 2025, so please stop procrastinating.
      Go below, register right now. I cannot wait to help you hit your goals because at the end of the day, you actually have nothing to lose. 
      I'm literally going to tell you everything that you need to do. You are going to implement it, and you're going to get the results that you want, period.
      And oh, in case you’re wondering, there’s no money back guarantee… because this is a totally FREE Case Study Group. 
      That means there's zero risk to you if you sign up right now while you still can. 
      https://thecarcountfixer.com/go

      Hope this helps! See you in the case study group!
      Matthew
      "The Car Count Fixer"
    • By JustTheBest
      Do you find your shop doesn’t even come up on Google search like the big shops or chains and delivering great customer service is hard, especially when you’re busy or short staffed?
      Do you find it hard to keep customers coming back? Is retaining customers a real struggle, never mind getting them to leave you a review on Google or begging them for new customer referrals. 
      If you’re tired of the car count rollercoaster, I’ve got a short (5 minute) loom video that shows you exactly how I can help you in less than 15 days… and it’s FREE! No, really!

      Check it out here!

      Matthew
      "The Car Count Fixer"


    • By carmcapriotto
      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound
      Early 2018 our host, Craig O’Neill attended multi-day training session by Dennis McCarron
      In this episode - Craig invites Dennis to highlight one of his favorite takeaways from that training.
      Of course - the takeaway is an acronym…
      A.P.A.C.
      Acknowledge
      Probe
      Answer
      Confirm
      APAC is a pragmatic model for solving problems that can be applied in nearly every walk of life.
      From taking an upset client and solving their problem - to taking a routine interaction and arriving at the right conclusions, Dennis explains how APAC is what happens, eventually, no matter what… it is just the most efficient way to accomplish what needs to happen anyway!
      You’ll want to carve out the time to hear Dennis and Craig go deeper into human behavior models and tackles topics such as trust, and engagement and understanding how we are always assessing the people we are serving how they are engaging their environments.
      Listeners will find that APAC is a pragmatic approach to communication in the shop and all walks of life…
      And you’ll find that our Word of the Day today also happens to be “Pragmatic”
      prag·mat·ic-/praɡˈmadik/adjective
      Dealing with things sensibly and realistically in a way that is based on practical rather than theoretical considerations.
      Watch Full Video Episode
      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:
      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.
      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com
      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!
      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.
      Contact Information
      Email Craig O'Neill: [email protected] Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Why Used Car Parts Can Be Risk
    • By carmcapriotto
      Thanks to our Partner, NAPA Autotech
      Matt Fanslow discusses lessons learned from children's movies. He uses films like The Sandlot, Ratatouille, and Bee Movie to illustrate principles applicable to managing an auto repair shop, such as team building, recognizing employee potential, and appreciating the value of all tasks. The overarching message emphasizes that fostering passion, providing adequate tools, and creating a supportive environment are essential for building a successful and productive team. Fanslow encourages listeners to find valuable insights in everyday sources, including children's movies.
      Thanks to our Partner, NAPA Autotech
      NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.
      Contact Information
      Email Matt: [email protected] Diagnosing the Aftermarket A - Z YouTube Channel
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors

×
×
  • Create New...