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ASO Wants to Help

Joe Marconi

By Joe Marconi
in AutoShopOwner Announcements

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Joe Marconi Grand Master

Joe Marconi

Posted
Posted

We all know that shop owners go through many challenges each and every day. We purposely moved this forum to the top in order to make sure that every member knows that ASO is here to help with all business and shop issues. So, if you get frustrated and need to reach out, just log onto AutoShopOwner.com. Also, if you know of other shop owners that are not familiar with ASO, let them know.

 

Remember, if you have a question, issue or just want to vent, ASO is just a click away…



Gonzo Grand Master

Gonzo

Posted
Posted
:angry: Grrrr.... it's OK... I'm venting at ASO... now ... :rolleyes: I'm happy.... ASO Rocks. Great site! !
xrac Grand Master

xrac

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Posted

I am not venting but just want to say that this month could potentially be a record month for our shop. It will at least be one of the three highest. This is much better than last year. I have a much better and stable crew and the economy is stronger as long as high gasoline prices don't kill it. I am counting my blessing and giving thanks to God for it all.

Joe Marconi Grand Master

Joe Marconi

Posted
  • Author
Posted

I am not venting but just want to say that this month could potentially be a record month for our shop. It will at least be one of the three highest. This is much better than last year. I have a much better and stable crew and the economy is stronger as long as high gasoline prices don't kill it. I am counting my blessing and giving thanks to God for it all.

 

That's really great Frank. It has to mean that you are doing a lot of things right! Keep the momentum going!

Mario Collaborator

Mario

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Posted

I check the forums almost daily. I am learning a lot from ASO and enjoy the atmosphere you have setup around here Joe. As a new business owner some of the experience, tips, and information offered on this website have been excellent and really give me a direction to follow in daily operation.

xrac Grand Master

xrac

Posted
Posted

Friends I would like to report that February was a record month for us. Our sales exceeding our best month by about $6,000. We are already up over $24,000 compared to last year.

Joe Marconi Grand Master

Joe Marconi

Posted
  • Author
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Friends I would like to report that February was a record month for us. Our sales exceeding our best month by about $6,000. We are already up over $24,000 compared to last year.

 

That is great news! How do you account the increase? Did you do anything different?

xrac Grand Master

xrac

Posted
Posted

That is great news! How do you account the increase? Did you do anything different?

 

I think the following factors have helped:

 

1)The economy is a little stronger now than in the last two years.

2)People really are fixing cars that they would have traded before.

3)We have the most stable crew that we have had in quite some time and two technicians in our crew are exceptionally productive and driven. This is allowing us to get more done.

4)We are getting a lot of new referral business from Discount Tire that opened up the down the street. This probably averages 2-3 cars per day.

5)Our word of mouth referral business is steadily growing due to our above average customer service. People enjoy dealing with myself and my service manager.

6)A new VA clinic which employees almost 200 people has opened behind us.

Gonzo Grand Master

Gonzo

Posted
Posted

Clear a bay for me... I'll be right up.

 

 

I think the following factors have helped:

 

1)The economy is a little stronger now than in the last two years.

2)People really are fixing cars that they would have traded before.

3)We have the most stable crew that we have had in quite some time and two technicians in our crew are exceptionally productive and driven. This is allowing us to get more done.

4)We are getting a lot of new referral business from Discount Tire that opened up the down the street. This probably averages 2-3 cars per day.

5)Our word of mouth referral business is steadily growing due to our above average customer service. People enjoy dealing with myself and my service manager.

6)A new VA clinic which employees almost 200 people has opened behind us.

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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