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I check the forums almost daily. I am learning a lot from ASO and enjoy the atmosphere you have setup around here Joe. As a new business owner some of the experience, tips, and information offered on this website have been excellent and really give me a direction to follow in daily operation.

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Clear a bay for me... I'll be right up.

 

 

I think the following factors have helped:

 

1)The economy is a little stronger now than in the last two years.

2)People really are fixing cars that they would have traded before.

3)We have the most stable crew that we have had in quite some time and two technicians in our crew are exceptionally productive and driven. This is allowing us to get more done.

4)We are getting a lot of new referral business from Discount Tire that opened up the down the street. This probably averages 2-3 cars per day.

5)Our word of mouth referral business is steadily growing due to our above average customer service. People enjoy dealing with myself and my service manager.

6)A new VA clinic which employees almost 200 people has opened behind us.

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  • Have you checked out Joe's Latest Blog?

         2 comments
      My son is not in the automotive industry. He is in the commercial real estate business. However, the workplace problems are the same. Recently, his frustration with the heads of the company reached an all-time high. When I asked him why he doesn’t speak up and let the leadership know how he is feeling, he responded, “Anyone who has voiced concerns or issues has been viewed as weak and incapable of doing their job. I don’t want to be viewed like that.” This is an example of a toxic work environment.
      If you are a shop owner, you are a leader. And leaders must be approachable. That means that you are willing to hear the concerns of others and have them express themselves. It also means that while you may not agree with someone’s perspective on an issue, it is their perspective, and that viewpoint needs to be recognized and respected.
      Make it known that you want to hear the opinions of others. Literally, ask for input from others. And thank those that speak up. Now, I am not saying that you need to act on every concern or opinion. That would not be realistic. But just listening may be enough. And you never know, someone in your company may have an idea that you never thought about and even improve your business.
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